Dynamically Changing IVR Trees

Abstract

Methods, systems, and products dynamically change an interactive response system. Responses to a menu of prompts are monitored. A presentation order of the menu of prompts is automatically updated according to a set of rules. The set of rules describe qualifications for membership in a tier.

1 . A method, comprising:
 monitoring, by a server, cumulative responses input by different users to a prompt associated with an interactive response system, the prompt associated with a tier in a menu of prompts;   retrieving, by the server, a threshold value associated with a different tier in the menu of prompts;   determining, by the server, the cumulative responses input by the different users satisfy the threshold value associated with the different tier; and   moving, by the server, the prompt from the tier to the different tier in response to the cumulative responses satisfying the threshold value associated with the different tier.   
     
     
         2 . The method of  claim 1 , further comprising promoting the prompt from the tier to the different tier. 
     
     
         3 . The method of  claim 1 , further comprising demoting the prompt from the tier to the different tier. 
     
     
         4 . The method of  claim 1 , further comprising retrieving a promotion rule describing qualifications for promoting the prompt to a higher tier within the menu of prompts. 
     
     
         5 . The method of  claim 4 , further comprising promoting the prompt to the higher tier in response to satisfaction of the promotion rule. 
     
     
         6 . The method of  claim 1 , further comprising retrieving a demotion rule describing qualifications for demoting the prompt to a lower tier within the menu of prompts. 
     
     
         7 . The method of  claim 6 , further comprising demoting the prompt to the lower tier in response to satisfaction of the demotion rule. 
     
     
         8 . A system, comprising:
 a processor; and   a memory storing code that when executed causes the processor to perform operations, the operations comprising:   monitoring cumulative responses input by different users to a prompt associated with an interactive response system, the prompt associated with a tier in a menu of prompts;   retrieving a threshold value associated with a different tier in the menu of prompts;   determining the cumulative responses input by the different users satisfy the threshold value associated with the different tier; and   moving the prompt from the tier to the different tier in response to the cumulative responses satisfying the threshold value associated with the different tier.   
     
     
         9 . The system of  claim 8 , wherein the operations further comprise promoting the prompt from the tier to the different tier. 
     
     
         10 . The system of  claim 8 , wherein the operations further comprise demoting the prompt from the tier to the different tier. 
     
     
         11 . The system of  claim 8 , wherein the operations further comprise retrieving a promotion rule describing qualifications for promoting the prompt to a higher tier within the menu of prompts. 
     
     
         12 . The system of  claim 11 , wherein the operations further comprise promoting the prompt to the higher tier in response to satisfaction of the promotion rule. 
     
     
         13 . The system of  claim 8 , wherein the operations further comprise retrieving a demotion rule describing qualifications for demoting the prompt to a lower tier within the menu of prompts. 
     
     
         14 . The system of  claim 13 , wherein the operations further comprise demoting the prompt to the lower tier in response to satisfaction of the demotion rule. 
     
     
         15 . A memory device storing code that when executed causes a processor to perform operations, the operations comprising:
 monitoring cumulative responses input by different users to a prompt associated with an interactive response system, the prompt associated with a tier in a menu of prompts;   retrieving a threshold value associated with a different tier in the menu of prompts;   determining the cumulative responses input by the different users satisfy the threshold value associated with the different tier; and   moving the prompt from the tier to the different tier in response to the cumulative responses satisfying the threshold value associated with the different tier.   
     
     
         16 . The memory device of  claim 15 , wherein the operations further comprise promoting the prompt from the tier to the different tier. 
     
     
         17 . The memory device of  claim 15 , wherein the operations further comprise demoting the prompt from the tier to the different tier. 
     
     
         18 . The memory device of  claim 15 , wherein the operations further comprise retrieving a promotion rule describing qualifications for promoting the prompt to a higher tier within the menu of prompts. 
     
     
         19 . The memory device of  claim 18 , wherein the operations further comprise promoting the prompt to the higher tier in response to satisfaction of the promotion rule. 
     
     
         20 . The memory device of  claim 15 , wherein the operations further comprise retrieving a demotion rule describing qualifications for demoting the prompt to a lower tier within the menu of prompts.