Artificial intelligence research tool

Abstract

The present invention is directed to a software-based system that enables an associate (a researcher, an adjuster, an agent, a customer service specialist, a teller, or the like) of a financial institution to quickly and accurately research and resolve particular error cases, such as encoding or listing errors of monetary amounts of recent transactions. To resolve these error cases, the associate may utilize the system of the present invention to aid with researching and inputting information about the error case. The system of the present invention further provides a standardized set of procedures for resolving the error case based on the determined error type of the error case. The system of the present invention ensures efficiency and accuracy of error case processing and resolution.

What is claimed is: 
     
         1 . A system for resolving error cases related to transactions using a research tool that provides a research scenario from a plurality of research scenarios based on information related to an error case for a transaction, the system comprising:
 at least one memory;   at least one processor; and   at least one module stored in memory, executable by the at least one processor, and configured for:
 presenting a research interface to a user to resolve the error case related to the transaction for which an error occurred during processing of the transaction; 
 receiving error case information associated with the error case, wherein the error case information may be inputted manually or populated automatically with information captured during processing of the transaction, and wherein the error case information comprises a plurality of inputs about the error; 
 initiating presentation of the research scenario from the plurality of research scenarios comprising a plurality of resolution information fields configured for receiving resolution information of the error case, wherein the research scenario presented is based on combinations of the plurality of inputs about the error; 
 receiving resolution information for the error case, wherein the resolution information is inputted into the plurality of resolution information fields from the user; and 
 generating case notes for resolving the error case based on the error case information and the resolution information received for the error case. 
   
     
     
         2 . The system of  claim 1 , wherein initiating presentation of the research scenario comprises
 determining a scenario number based on the error case information, wherein the scenario number corresponds to the research scenario from the plurality of research scenarios.   
     
     
         3 . The system of  claim 1 , wherein the research scenario further comprises predetermined instructions for researching the error case, wherein the predetermined instructions further comprise research steps for researching and resolving the error case and checkpoints for making sure the use is following the research steps. 
     
     
         4 . The system of  claim 1 , wherein the module stored is further executable by the at least one processor, and configured for:
 generating a form from a plurality of forms with at least one of the error case information, the resolution information, or the case notes of the error case for communication with a processing entity from a plurality of processing entities for resolution of the error case, wherein the form and processing entity are selected by the user.   
     
     
         5 . The system of  claim 4 , wherein the module stored is further executable by the at least one processor, and configured for:
 transmitting the form to the processing entity for resolution of the error case, wherein resolution of the error case comprises an adjustment of at least one financial account balance.   
     
     
         6 . The system of  claim 1 , wherein the module stored is further executable by the at least one processor, and configured for:
 generating a resolution history of each error case resolved by the user after generating the case notes.   
     
     
         7 . The system of  claim 1 , wherein the error case information comprises an input indicating that the error case is a debit case or a credit case, an input indicating that the error case is an internal account or an external account, and an input indicating that adjustment funds has or has not already been applied to an account. 
     
     
         8 . The system of  claim 7 , wherein receiving error case information of the error case comprises calculating the case amount based on a calculated difference between the listed transaction amount and the correct transaction amount. 
     
     
         9 . The system of  claim 1 , wherein the error case information is automatically received from a transaction processing application that comprises information related the error case including at least one of account information, payment information, and transaction information. 
     
     
         10 . The system of  claim 1 , wherein the resolution information comprises at least one of a maker account number, a maker name, a depositor name, a depositor account number, a reversal of charges, a customer initiated case, a government restriction, or an outgoing bank name. 
     
     
         11 . A computer program product for resolving error cases related to transactions using a research tool that provides a research scenario from a plurality a research scenarios based on information related to an error case for a transaction, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:
 an executable portion configured for presenting a research interface to a user to resolve the error case related to the transaction for which an error occurred during processing of the transaction;   an executable portion configured for receiving error case information associated with the error case, wherein the error case information may be inputted manually or populated automatically with information captured during processing of the transaction, and wherein the error case information comprises a plurality of inputs about the error;   an executable portion configured for initiating presentation of the research scenario from the plurality of research scenarios comprising a plurality of resolution information fields configured for receiving resolution information of the error case, wherein the research scenario presented is based on combinations of the plurality of inputs about the error;   an executable portion configured for receiving resolution information for the error case, wherein the resolution information is inputted into the plurality of resolution information fields from the user; and   an executable portion configured for generating case notes for resolving the error case based on the error case information and the resolution information received for the error case.   
     
     
         12 . The computer program product of  claim 11 , wherein the executable portion configured for initiating presentation of the research scenario comprises:
 determining a scenario number based on the error case information, wherein the scenario number corresponds to the research scenario from the plurality of research scenarios.   
     
     
         13 . The computer program product of  claim 11 , wherein the research scenario further comprises predetermined instructions for researching the error case, wherein the predetermined instructions further comprise research steps for researching and resolving the error case and checkpoints for making sure the user is following the research steps. 
     
     
         14 . The computer program product of  claim 11 , wherein the computer-readable program code portions further comprise:
 an executable portion configured for generating a form from a plurality of forms with at least one of the error case information, the resolution information, or the case notes of the error case for communication with a processing entity from a plurality of processing entities for resolution of the error case, wherein the form and processing entity are selected by the user.   
     
     
         15 . The computer program product of  claim 14 , wherein the computer-readable program code portions further comprise:
 an executable portion configured for transmitting the form to the processing entity for resolution of the error case, wherein resolution of the error case comprises an adjustment of at least one financial account balance.   
     
     
         16 . The computer program product of  claim 11 , wherein the computer-readable program code portions further comprise:
 an executable portion configured for generating a resolution history of each error case resolved by the user after generating the case notes.   
     
     
         17 . The computer program product of  claim 11 , wherein the error case information comprises an input indicating that the error case is a debit case or a credit case, an input indicating that the error case is an internal account or an external account, and an input indicating that an adjustment funds has or has not already been applied to an account. 
     
     
         18 . The computer program product of  claim 11 , wherein the executable portion configured for receiving error case information of the error case comprises calculating the case amount based on a calculated difference between the listed transaction amount and the correct transaction amount. 
     
     
         19 . The computer program product of  claim 11 , wherein the error case information is automatically received from a transaction processing application that comprises information related the error case including at least one of account information, payment information, and transaction information. 
     
     
         20 . The computer program product of  claim 11 , wherein the resolution information comprises at least one of a maker account number, a maker name, a depositor name, a depositor account number, a reversal of charges, a customer initiated case, a government restriction, or an outgoing bank name. 
     
     
         21 . A method for resolving error cases related to transactions using a research tool that provides a research scenario from a plurality a research scenarios based on information related to an error case for a transaction, the method comprising:
 presenting a research interface to a user to resolve the error case related to the transaction for which an error occurred during processing of the transaction;   receiving error case information associated with the error case, wherein the error case information may be inputted manually or populated automatically with information captured during processing of the transaction, and wherein the error case information comprises a plurality of inputs about the error;   initiating presentation of the research scenario from the plurality of research scenarios comprising a plurality of resolution information fields configured for receiving resolution information of the error case, wherein the research scenario presented is based on combinations of the plurality of inputs about the error;   receiving resolution information for the error case, wherein the resolution information is inputted into the plurality of resolution information fields by the user; and   generating case notes for resolving the error case based on the error case information and the resolution information received for the error case.