Unified Communication Device

Abstract

In some implementations, a computing device may receive a user-selection to initiate a real-time communication session with a second computing device. The first computing device may authenticate user credentials. The computing device may send a request to the second computing device to initiate the real-time communication session using a web browser application. The real-time communication session may be initiated in response to receiving an acceptance message to the request. The real-time communication session may include at least one of an audio stream or a video stream.

What is claimed is: 
     
         1 . A method performed by one or more processors configured with specific instructions, the method comprising:
 receiving, at a first computing device, a user-selection to initiate a real-time communication session with a second computing device;   authenticating, at the first computing device, user credentials;   sending a request to the second computing device to initiate the real-time communication session using a web browser application;   initiating the real-time communication session in response to receiving an acceptance message to the request, the acceptance message received from the second computing device; and   securely displaying a document that is associated with the real-time communication session.   
     
     
         2 . The method of  claim 1 , wherein the real-time communication session includes at least one of:
 a first video stream being sent from the first computing device to the second computing device substantially in real-time;   a video audio stream being sent from the second computing device to the first computing device substantially in real-time;   a first audio stream being sent from the first computing device to the second computing device substantially in real-time; or   a second audio stream being sent from the second computing device to the first computing device substantially in real-time.   
     
     
         3 . The method of  claim 1 , wherein:
 a first user is associated with the first computing device;   a second user is associated with the second computing device; and   the document includes confidential information associated with at least one of the first user or the second user.   
     
     
         4 . The method of  claim 3 , wherein:
 the second user is capable of viewing the document; and   the first user is incapable of viewing the document.   
     
     
         5 . The method of  claim 4 , wherein:
 the second user is capable of viewing and annotating the document; and   the first user is capable of viewing but not annotating the document.   
     
     
         6 . The method of  claim 1 , wherein the real-time communication session is established without using a browser plugin. 
     
     
         7 . The method of  claim 1 , wherein the real-time communication session comprises a WebRTC session. 
     
     
         8 . One or more computer readable media storing instructions that are executable by one or more processors to perform acts comprising:
 authenticating, using biometric authentication, one or more user credentials;   requesting a real-time communication session between a first computing devices and a second computing device using a web browser without using browser plugins;   initiating the real-time communication session;   retrieving a document associated with the communication session, the document including confidential information associated with a first user associated with the first computing device; and   displaying the document on the second computing device.   
     
     
         9 . The one or more computer readable media of  claim 8 , wherein the user credentials include at least one of a username, a password, a passcode, or a biometric input. 
     
     
         10 . The one or more computer readable media of  claim 8 , wherein the first user is incapable of viewing the document. 
     
     
         11 . The one or more computer readable media of  claim 8 , the acts further comprising:
 receiving, from the second computing device, annotations associated with the document.   
     
     
         12 . The one or more computer readable media of  claim 11 , wherein the first user is capable of viewing the document but incapable of viewing the annotations. 
     
     
         13 . The one or more computer readable media of  claim 8 , wherein the real-time communication session includes a security layer to encrypt an outgoing media stream and to decrypt an incoming media stream. 
     
     
         14 . A tablet computing device, comprising:
 one or more processors; and   one or more computer readable media to store instructions that are executable by the one or more processors to display a user interface comprising:   a real-time communication application to initiate a real-time communication session;   a viewing window to view multiple media streams associated with the real-time communication session;   a document retrieval window to display one or more documents associated with the real-time communication session;   a document sharing window to display documents that are securely shared between the tablet computing device and other computing devices participating in the real-time session;   a collaboration application to enable two or more of the other computing devices participating in the real-time communication session to modify a document; and   a calendar application to schedule appointments and provide reminders of the scheduled appointments.   
     
     
         15 . The tablet computing device of  claim 14 , the user interface further comprising:
 a recording application to:
 record the multiple media streams associated with the real-time communication session to create a recorded session; and 
 store the recorded session for playback at a later point in time. 
   
     
     
         16 . The tablet computing device of  claim 15 , further comprising:
 an imaging device to generate a video stream for transmission to the second computing device and to the third computing device.   
     
     
         17 . The tablet computing device of  claim 15 , further comprising:
 a microphone to generate an audio stream for transmission to the second computing device and to the third computing device.   
     
     
         18 . The tablet computing device of  claim 14 , wherein the real-time communication session uses peer-to-peer networking for communications between the first computing device, the second computing device, and the third computing device. 
     
     
         19 . The tablet computing device of  claim 18 , wherein the peer-to-peer networking is achieved using at least one of:
 Interactive Connectivity Establishment (ICE);   Session Traversal Utilities for Network address translation (STUN); or   Traversal Using Relays around Network address translation (TURN).   
     
     
         20 . The tablet computing device of  claim 14 , the user interface further comprising:
 a customer relationship manager to display a plurality of views of contacts.