US2015110261A1PendingUtilityA1

Context sensitive, cloud-based telephony

Assignee: AVAYA INCPriority: Feb 12, 2010Filed: Oct 23, 2014Published: Apr 23, 2015
Est. expiryFeb 12, 2030(~3.5 yrs left)· nominal 20-yr term from priority
H04M 2201/20H04L 65/1069H04M 3/4931H04M 2201/40G06F 16/00H04M 3/44H04L 65/1093G06F 16/90332G06F 16/243H04L 65/40H04M 1/72466H04M 1/2746H04M 3/42221H04M 3/42059H04M 1/575
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Claims

Abstract

Embodiments of the present invention are directed to a communication system that provides various automated operations, including searches of public and private resources for third party information, performance of operations to assist a user in response to keyword identification in an audio, text or video stream, and speed dial updates based on calling frequencies to various telephone numbers.

Claims

exact text as granted — not AI-modified
What is claimed is: 
     
         1 - 16 . (canceled) 
     
     
         17 . A method, comprising:
 detecting, by a processor executable key update module, a stimulus for updating, on a voice communication device, speed dial key set associations with telephone numbers;   identifying, by the processor executable key update module, a first telephone number that, over a selected period, has been used at least a determined number of times and a second telephone number that, over the selected period, has not been used at least the determined number of times, wherein the first telephone number is not currently associated with a speed dial key set and the second telephone number is currently associated with the speed dial key set;   disassociating, by the processor executable key update module, the second telephone number with the speed dial key set; and   associating, by the processor executable key update module, the first telephone number with the speed dial key set.   
     
     
         18 . The method of  claim 17 , wherein the stimulus is at least one of expiration of a specified time period, realization of at least a threshold calling frequency to a currently unassociated telephone number, and realization of less than a threshold calling frequency to a currently associated telephone number. 
     
     
         19 . The method of  claim 17 , wherein the determinations that the first telephone number has been used at least a determined number of times and the second telephone number has not been used at least the determined number of times are based on call logs and further comprising:
 after the identifying step and before the disassociating and associating steps, requesting user approval to perform the disassociating and associating steps.   
     
     
         20 . A non-transient and tangible computer readable medium comprising:
 processor executable key update module instructions to detect a stimulus for updating, on a voice communication device, speed dial key set associations with telephone numbers;   processor executable key update module instructions to identify a first telephone number that, over a selected period, has been used at least a determined number of times and a second telephone number that, over the selected period, has not been used at least the determined number of times, wherein the first telephone number is not currently associated with a speed dial key set and the second telephone number is currently associated with the speed dial key set;   processor executable key update module instructions to disassociate the second telephone number with the speed dial key set; and   processor executable key update module instructions to associate the first telephone number with the speed dial key set.   
     
     
         21 . A communications system comprising:
 a processor executable key update module operable to:
 detect a stimulus for updating, on a voice communication device, speed dial key set associations with telephone numbers; 
 identify a first telephone number that, over a selected period, has been used at least a determined number of times and a second telephone number that, over the selected period, has not been used at least the determined number of times, wherein the first telephone number is not currently associated with a speed dial key set and the second telephone number is currently associated with the speed dial key set; 
 disassociate the second telephone number with the speed dial key set; and 
 associate the first telephone number with the speed dial key set. 
   
     
     
         22 . The computer readable medium of  claim 20 , wherein the stimulus is at least one of expiration of a specified time period, realization of at least a threshold calling frequency to a currently unassociated telephone number, and realization of less than a threshold calling frequency to a currently associated telephone number. 
     
     
         23 . The computer readable medium of  claim 20 , wherein the determinations that the first telephone number has been used at least a determined number of times and the second telephone number has not been used at least the determined number of times are based on call logs and further comprising:
 processor executable instructions that, after the identifying operation and before the disassociating and associating operations, request user approval to perform the disassociating and associating operations.   
     
     
         24 . The communications system of  claim 21 , wherein the stimulus is at least one of expiration of a specified time period, realization of at least a threshold calling frequency to a currently unassociated telephone number, and realization of less than a threshold calling frequency to a currently associated telephone number. 
     
     
         25 . The communications system of  claim 21 , wherein the determination that the first telephone number has been used at least a determined number of times and the second telephone number has not been used at least the determined number of times are based on call logs and wherein the key update module, after the identifying operation and before the disassociating and associating operations, requests user approval to perform the disassociating and associating operations.

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