Menu Hierarchy Skipping Dialog For Directed Dialog Speech Recognition

Abstract

A method and a processing device for managing an interactive speech recognition system is provided. Whether a voice input relates to expected input, at least partially, of any one of a group of menus different from a current menu is determined. If the voice input relates to the expected input, at least partially, of any one of the group of menus different from the current menu, skipping to the one of the group of menus is performed. The group of menus is different from the current menu include menus at multiple hierarchical levels.

We claim as our invention:  
     
         1 . A method comprising:
 determining, via a processor, whether a voice input matches expected input of a different menu from a current menu in a menu system; and   when the voice input does not relate to the expected input:
 identifying the voice input as from one of an expert and a non-expert based on interactions with the menu system; and 
 when the voice input is from the non-expert, providing a tutorial describing how to skip to the different menu. 
   
     
     
         2 . The method of  claim 1 , further comprising:
 when the voice input is from the expert, not presenting the tutorial.   
     
     
         3 . The method of  claim 1 , further comprising:
 when the voice input relates to the expected input, skipping to the different menu.   
     
     
         4 . The method of  claim 1 , wherein the record is modified in real-time as the menu traversal tracks are modified. 
     
     
         5 . The method of  claim 1 , further comprising using a single grammar with respect to both the different menu and the current menu. 
     
     
         6 . The method of  claim 1 , further comprising:
 informing a user how to cause a menu skip when the voice input relates to the expected input.   
     
     
         7 . The method of  claim 1 , wherein determining whether the voice input matches expected input further comprises:
 recognizing one of a key phrase and a keyword in the voice input; and   matching the one of the key phrase and the keyword to data associated with the different menu.   
     
     
         8 . The method of  claim 6 , wherein each of the current menu and the different menu have one of an associated key word and an associated key phrase that is non-overlapping. 
     
     
         9 . The method of  claim 1 , wherein determining whether the voice input matches expected input further comprises:
 determining the voice input comprises a conversational correction.   
     
     
         10 . A system comprising:
 a processor; and   a computer-readable storage medium having instructions stored which, when executed by the processor, result in the processor performing operations comprising:
 determining, via a processor, whether a voice input matches expected input of a different menu from a current menu in a menu system; and 
 when the voice input does not relate to the expected input: 
 identifying the voice input as from one of an expert and a non-expert based on interactions with the menu system; and 
 when the voice input is from the non-expert, providing a tutorial describing how to skip to the different menu. 
   
     
     
         11 . The system of  claim 10 , the computer-readable storage medium having instructions stored which, when executed by the processor, result in operations comprising:
 when the voice input is from the expert, not presenting the tutorial.   
     
     
         12 . The system of  claim 10 , the computer-readable storage medium having instructions stored which, when executed by the processor, result in operations comprising:
 when the voice input relates to the expected input, skipping to the different menu.   
     
     
         13 . The system of  claim 10 , wherein the record is modified in real-time as the menu traversal tracks are modified. 
     
     
         14 . The system of  claim 10 , the computer-readable storage medium having instructions stored which, when executed by the processor, result in operations comprising using a single grammar with respect to both the different menu and the current menu. 
     
     
         15 . The system of  claim 10 , the computer-readable storage medium having instructions stored which, when executed by the processor, result in operations comprising:
 informing a user how to cause a menu skip when the voice input relates to the expected input.   
     
     
         16 . The system of  claim 10 , wherein determining whether the voice input matches expected input further comprises:
 recognizing one of a key phrase and a keyword in the voice input; and   matching the one of the key phrase and the keyword to data associated with the different menu.   
     
     
         17 . The system of  claim 16 , wherein each of the current menu and the different menu have one of an associated key word and an associated key phrase that is non-overlapping. 
     
     
         18 . The system of  claim 10 , wherein determining whether the voice input matches expected input further comprises:
 determining the voice input comprises a conversational correction.   
     
     
         19 . A computer-readable storage device having instructions stored which, when executed by a computing device, result in the computing device performing operations comprising:
 determining, via a processor, whether a voice input matches expected input of a different menu from a current menu in a menu system; and   when the voice input does not relate to the expected input:   identifying the voice input as from one of an expert and a non-expert based on interactions with the menu system; and   when the voice input is from the non-expert, providing a tutorial describing how to skip to the different menu.   
     
     
         20 . The computer-readable storage device of  claim 19 , having instructions stored which, when executed by the processor, result in operations comprising:
 when the voice input is from the expert, not presenting the tutorial.