Sales services system

Abstract

A method for providing a period of trial use of a touch screen electronic device to a user and providing sales support services to the user, in which the device sends screen display information to a server so that it can present the display information to a human or software with artificial intelligence, for helping the customer to learn how to use the device, through cursor activities on the touch screen of electronic device.

What is claimed is: 
     
         1 . An apparatus for demonstrating how to use an electronic device, comprising:
 first means for highlighting a display screen of said electronic device at a position of or in close proximity to a first object displayed on said display screen, for a predetermined period of time;   second means for causing said electronic device to perform a function that would be performed if said first object was clicked or tapped by a user, without a said click or tap, after said highlighting.   
     
     
         2 . An apparatus as claimed in  claim 1 , wherein said apparatus exists in said electronic device. 
     
     
         3 . An apparatus as claimed in  claim 1 , wherein said apparatus means exists in a device other than said electronic device. 
     
     
         4 . An apparatus as claimed in  claim 1 , wherein said first means being for highlighting said first object for said predetermined period of time, before said function being caused to be performed. 
     
     
         5 . An apparatus as claimed in  claim 1 , wherein said first means comprising:
 means for obtaining position of said first object displayed on said display screen of said electronic device;   means for causing a second object to be created on said display screen, at a position different from that of said first object, then moving said second object to said first object.   
     
     
         6 . An apparatus as claimed in  claim 5 , wherein further comprising means for highlighting said second object on said display screen for said predetermined period of time, before said function being caused to be performed. 
     
     
         7 . An apparatus as claimed in  claim 5 , wherein said position of said first object is obtained, by informing by a program; said program being responsible for causing said first object to be created on said position on said display screen. 
     
     
         8 . An apparatus as claimed in  claim 5 , wherein further comprising fourth means for determining said position of said first object on said display screen, by obtaining from said electronic device an image of screen display of said electronic device, and then performing pattern recognition for finding out the position of said first object on said image. 
     
     
         9 . An apparatus as claimed in  claim 5 , wherein said second object being a cursor. 
     
     
         10 . An apparatus as claimed in  claim 1 , wherein said apparatus being for causing said electronic device to perform a number of interrelated-functions, and further at least one of said number of functions being performed at a lower pace than the others. 
     
     
         11 . An apparatus as claimed in  claim 10 , wherein said at least one of said number of functions being selected by a user of said electronic device. 
     
     
         12 . A method for demonstrating how to use an electronic device, comprising the steps of:
 highlighting a display screen of said electronic device at a position of or in close proximity to a first object displayed on said display screen, for a predetermined period of time;   causing said electronic device to perform a function that would be performed if said object was clicked or tapped by a user, without a said click or tap, after said highlighting.   
     
     
         13 . A method as claimed by  claim 12 , wherein said highlighting step comprising the sub-steps of:
 obtaining position of said first object displayed on said display screen of said electronic device;   causing said electronic device to create a second object on said display screen, at a position different from that of said first object, then moving said second object to said first object.   
     
     
         14 . A method as claimed by  claim 12 , wherein said highlighting step said second object on said display screen is being highlighted for said predetermined period of time, before said function being caused to be performed. 
     
     
         14 . A method as claimed by  claim 12 , wherein said highlighting step said first object on said display screen is being highlighted for said predetermined period of time, before said function being caused to be performed. 
     
     
         15 . A method as claimed by  claim 12 , wherein said method being for causing said electronic device to perform a number of interrelated-functions, and further at least one of said number of functions being performed at a lower pace than the others. 
     
     
         16 . A method as claimed by  claim 15 , wherein said at least one of said number of functions being selected by a user of said electronic device. 
     
     
         17 . A method as claimed by  claim 13 , wherein said position of said first object is obtained, by informing by a program; said program being responsible for causing said first object to be created on said position on said display screen.