System and Method of Improving Communication in a Speech Communication System

Abstract

A speech communication system and a method of improving communication in such a speech communication system between at least a first user and a second user may be configured so the system (a) transcribes a recorded portion of a speech communication between the at least first and second user to form a transcribed portion, (b) selects and marks at least one of the words of the transcribed portion which is considered to be a keyword of the speech communication, (c) performs a search for each keyword and produces at least one definition for each keyword, (d) calculates a trustworthiness factor for each keyword, each trustworthiness factor indicating a calculated validity of the respective definition(s), and (e) displays the transcribed portion as well as each of the keywords together with the respective definition and the trustworthiness factor thereof to at least one of the first user and the second user.

What is claimed is: 
     
         1 . A method of improving communication in a speech communication system between at least a first user and a second user, the method comprising:
 a) the system transcribing a recorded portion of a speech communication between the at least first and second user to form a transcribed portion,   b) the system selecting and marking at least one of the words of the transcribed portion which is considered to be a keyword of the speech communication,   c) the system performing a search for each keyword and produces at least one definition for each keyword,   d) the system calculating a trustworthiness factor for each keyword, each trustworthiness factor indicating a calculated validity of the respective definition(s), and   e) the system displaying the transcribed portion as well as each of the keywords together with the respective definition and the trustworthiness factor thereof to at least one of the first user and the second user.   
     
     
         2 . The method of  claim 1 , wherein
 step a) comprises using a real-time recording of the speech communication.   
     
     
         3 . The method of  claim 1 , wherein
 step a) comprises a spell-check of the transcribed portion using at least one regular and/or at least one domain glossary.   
     
     
         4 . The method of  claim 1 , wherein
 step b) comprises an automatic selecting of the keywords by the system and manually selecting of the keywords by a user and/or by a community of users using the system.   
     
     
         5 . The method of  claim 1 , wherein
 step c) comprises a search in a structured and/or in an unstructured data repository.   
     
     
         6 . The method of  claim 1 , wherein
 step d) comprises a semantic search using ontologies.   
     
     
         7 . The method of  claim 1 , wherein
 step d) comprises a semantic search using taxonomies in order to generate a taxonomy correction factor for modifying the trustworthiness factor.   
     
     
         8 . The method of  claim 1 , wherein
 step d) comprises carrying out a similarity checking step which takes into account the similarity of various definitions of a respective keyword in order to generate a similarity correction factor for modifying the trustworthiness factor.   
     
     
         9 . The method of  claim 1 , wherein
 step d) comprises carrying out a step of sentiment detection which takes into account the sentiment with respect to at least one definition of at least one keyword in order to generate a sentiment correction factor for modifying the trustworthiness factor.   
     
     
         10 . The method of  claim 1 , wherein
 step a) comprises translating the transcribed portion into a pre-defined language.   
     
     
         11 . The method of  claim 1 , wherein
 wherein the speech communication results in a communication thread and wherein a glossary of the communication thread is created and regularly updated   
     
     
         12 . A non-transitory computer-readable medium comprising a computer program that defines a method that is performed by a communication system when the system runs the program, the method comprising:
 a) the system transcribing a recorded portion of a speech communication between the at least first and second user to form a transcribed portion,   b) the system selecting and marking at least one of the words of the transcribed portion which is considered to be a keyword of the speech communication,   c) the system performing a search for each keyword and produces at least one definition for each keyword,   d) the system calculating a trustworthiness factor for each keyword, each trustworthiness factor indicating a calculated validity of the respective definition(s), and   e) the system displaying the transcribed portion as well as each of the keywords together with the respective definition and the trustworthiness factor thereof to at least one of the first user and the second user.   
     
     
         13 . A speech communication system, comprising:
 a transcription unit, the transcription unit transcribing a recorded portion of a speech communication between the at least first and second user to form a transcribed portion,   a selecting unit, the selecting unit selecting and marking at least one of the words of the transcribed portion which is considered to be a keyword of the speech communication,   a search unit, the search unit performing at least one search for each keyword and producing at least one definition for each keyword,   a trustworthiness unit, the trustworthiness unit calculating a trustworthiness factor for each keyword, each trustworthiness factor indicating a calculated validity of the respective definition(s), and   a display unit, the display unit displaying the transcribed portion as well as each of the keywords together with the respective definition and the trustworthiness factor thereof to at least one of the first user and the second user.   
     
     
         14 . The speech communication system of  claim 13 , further comprising
 a recording unit, the recording unit recording real-time speech communication.   
     
     
         15 . The speech communication system of  claim 13 , further comprising
 a spell-check unit, the spell-check unit spell checking the transcribed portion using at least of a regular domain glossary and a domain glossary.   
     
     
         16 . The speech communication system of  claim 13 , wherein the selection unit automatically selects at least one of the words based on one of the keywords and the system further comprising an input device such that a manual selecting of the keywords by at least one user is inputtable to the system. 
     
     
         17 . The speech communication system of  claim 13 , further comprising
 a search unit, the search unit searching in a structured and/or in an unstructured data repository.   
     
     
         18 . The speech communication system of  claim 13 , further comprising
 a semantic search unit, the semantic search unit performing a semantic search using ontologies.   
     
     
         19 . The speech communication system of  claim 13 , further comprising
 a semantic search unit, the semantic search unit performing a semantic search using taxonomies in order to generate a taxonomy correction factor for modifying the trustworthiness factor.   
     
     
         20 . The speech communication system of  claim 13 , further comprising
 a similarity check unit, the similarity check unit carrying out a similarity checking step which takes into account the similarity of various definitions of a respective keyword in order to generate a similarity correction factor for modifying the trustworthiness factor.   
     
     
         21 . The speech communication system of  claim 13 , further comprising
 a sentiment check unit, the sentiment check unit carrying out a step of sentiment detection which takes into account the sentiment with respect to at least one definition of at least one keyword in order to generate a sentiment correction factor for modifying the trustworthiness factor.   
     
     
         22 . The speech communication system of  claim 13 , further comprising
 a translation unit, the translation unit translating the transcribed portion into a pre-defined language.   
     
     
         23 . The speech communication system of  claim 13 , further comprising
 a data storage unit, the data storage unit storing a communication thread resulting from the speech communication results and storing a glossary created from the communication thread.