Identifying Partial User-Entered Data

Abstract

There are methods and apparatus, including computer program products, for service improvement techniques for a transportation service provider using mobile devices. In one aspect there is received user-entered data for at least one field present in a provided electronic form. The form includes a link that, when activated, establishes a voice channel between the passenger and a customer representative and provides a unique identifier associated with the user-entered data that enables a customer representative to retrieve the user-entered data. In another aspect, there is a graphical representation that is transmitted to a customer or a driver to facilitate execution of a reservation of a transportation service to be provided to the customer by the driver. In another aspect, there is a location range received from a wireless handheld device associated with a driver and data received from the driver indicative of a more accurate location within the location range.

What is claimed is: 
     
         1 . A method comprising:
 providing an electronic form;   receiving user-entered data for at least one field present in the electronic form; and   providing a link that, when activated, establishes a voice channel between the passenger and a customer representative and provides a unique identifier associated with the user-entered data that enables a customer representative to retrieve the user-entered data.   
     
     
         2 . The method of  claim 1  comprising retrieving, by a computing device associated with the customer representative, the user-entered data based on the unique identifier. 
     
     
         3 . The method of  claim 1  comprising authenticating a user before providing the electronic form. 
     
     
         4 . The method of  claim 1  in which providing the electronic form comprises providing the electronic form for display on a wireless handheld device. 
     
     
         5 . The method of  claim 1  in which the unique identifier comprises an extension of a phone number. 
     
     
         6 . The method of  claim 1  in which the electronic form is for making a reservation with a transportation service provider. 
     
     
         7 . The method of  claim 6  in which receiving user-entered data comprises receiving user-entered data corresponding to a pick-up location, a drop-off location, a date service is required, and a time service is required. 
     
     
         8 . The method of  claim 6  in which the reservation is associated with reserving a vehicle and a driver. 
     
     
         9 . A system comprising:
 a first computing device adapted to:
 display an electronic form, 
 receive user-entered data for at least one field present in the electronic form, and 
 display a link that, when activated, calls a customer representative and provides a unique identifier associated with the user-entered data that enables a second computing device to retrieve the user-entered data based on the unique identifier. 
   
     
     
         10 . The system of  claim 9  comprising:
 a second computing device adapted to:
 receive the unique identifier, and 
 retrieve the user-entered data based on the unique identifier. 
 
 
     
     
         11 . The system of  claim 9  in which the first computing device comprises a wireless handheld device. 
     
     
         12 . The system of  claim 9  in which the unique identifier comprises identification of a voice channel so that the voice channel cannot be accessed by a unauthorized person. 
     
     
         13 . The system of  claim 9  in which the first computing device has a capability to accept input via voice activated commands. 
     
     
         14 . A computer program product, tangibly embodied in an information carrier, the computer program product comprising instructions operable to cause data processing apparatus to:
 provide an electronic form;   receive user-entered data for at least one field present in the electronic form; and   provide a link that, when activated, establishes a voice channel between the passenger and a customer representative and provides a unique identifier associated with the user-entered data that enables a customer representative to retrieve the user-entered data.   
     
     
         15 . The computer program product of  claim 14 , wherein the instructions are further operable to cause the data processing apparatus to enable the customer service representative to entering additional information not included in the user-entered data to make a reservation to enable dispatching a car and billing the passenger accordingly. 
     
     
         16 . The computer program product of  claim 14 , wherein the instructions are further operable to cause the data processing apparatus to retrieve, by a computing device associated with the customer representative, the user-entered data based on the unique identifier. 
     
     
         17 . The computer program product of  claim 14 , wherein the instructions are further operable to cause the data processing apparatus to authenticate a user before providing the electronic form. 
     
     
         18 . The computer program product of  claim 14 , wherein the instructions are further operable to cause the data processing apparatus to provide the electronic form for display on a wireless handheld device. 
     
     
         19 . The computer program product of  claim 14 , wherein the unique identifier comprises an extension of a phone number. 
     
     
         20 . The computer program product of  claim 14 , wherein the electronic form is for making a reservation with a transportation service provider.