System and method of using conversational agent to collect information and trigger actions

Abstract

A system for collecting information and triggering actions, in one example embodiment, comprises receiving conversational information from a communication session involving a user. The conversational information includes posting information. The conversational information is parsed to obtain the posting information. The posting information parsed from the conversational information is posted to a networked environment.

1 . A method, comprising:
 receiving conversational information from a communication session involving a user, the conversational information including posting information;   parsing, using a hardware processor, the conversational information to obtain the posting information; and   causing the posting information parsed from the conversational information to be posted to a networked environment.   
     
     
         2 . The method of  claim 1 , wherein the communication session comprises a conversation between the user and a conversational agent that is designed to simulate a conversation with the user to gather the posting information. 
     
     
         3 . The method of  claim 1 , wherein the communication session used to receive the conversational information that includes the posting information is conducted using an instant messenger application. 
     
     
         4 . The method of  claim 1 , wherein the communication session used to receive the conversational information that includes the posting information is conducted using an Internet Protocol (IP) telephony application. 
     
     
         5 . The method of  claim 1 , further comprising:
 receiving an image; and   causing the image to be posted with the posting information parsed from the conversational information.   
     
     
         6 . The method of  claim 1 , wherein:
 the posting information parsed from the conversational information comprises offering parameters for an item; and   the causing the posting information parsed from the conversational information to be posted to the networked environment comprises causing a listing of an offering for the item to be posted on a networked marketplace using the offering parameters.   
     
     
         7 . The method of  claim 1 , wherein the conversational information includes textual information received from the user a user interface. 
     
     
         8 . The method of  claim 1 , wherein the conversational information includes auditory information, the method further comprising converting the auditory information to text before parsing the conversational information. 
     
     
         9 . The method of  claim 1 , further comprising:
 scanning the conversational information to identify one or more keywords; and   providing a reply based on the identified one or more keywords, the reply to elicit further conversational information containing further posting information.   
     
     
         10 . A system comprising:
 a communication module to receive conversational information from a communication session involving a user, the conversational information including posting information;   a processor temporarily configured by a module to parse the conversational information to obtain the posting information; and   a listing module to cause the posting information parsed from the conversational information to be posted to a networked environment.   
     
     
         11 . The system of  claim 10 , further comprising an information exchange module to establish the communication session, wherein the communication session comprises a conversation between the user and a conversational agent that is designed to simulate a conversation with the user to gather the posting information. 
     
     
         12 . The system of  claim 10 , wherein:
 the posting information parsed from the conversational information comprises offering parameters for an item; and   the listing module is to cause the posting information parsed from the conversational information to be posted to the networked environment by causing a listing of an offering for the item to be posted on a networked marketplace using the offering parameters.   
     
     
         13 . The system of  claim 10 , wherein:
 the communication module is further to receive an image; and   the listing module is further to cause the image to be posted with the posting information parsed from the conversational information.   
     
     
         14 . A machine-readable medium having no transitory signals and comprising instructions which, when implemented by one or more processors of a machine, cause the machine to perform operations comprising:
 receiving conversational information from a communication session involving a user, the conversational information including posting information;   parsing the conversational information to obtain the posting information; and   causing the posting information parsed from the conversational information to be posted to a networked environment.   
     
     
         15 . The machine-readable medium of  claim 14 , wherein the communication session comprises a conversation between the user and a conversational agent. 
     
     
         16 . The machine-readable medium of  claim 14 , wherein the communication session used to receive the conversational information that includes the posting information is conducted using an instant messenger application or an Internet Protocol (IP) telephony application. 
     
     
         17 . The machine-readable medium  claim 14 , wherein the operations further comprise:
 receiving an image; and   causing the image to be posted with the posting information parsed from the conversational information.   
     
     
         18 . The machine-readable medium of  claim 14 , wherein:
 the posting information parsed from the conversational information comprises offering parameters for an item; and   the causing the posting information parsed from the conversational information to be posted to the networked environment comprises causing a listing of an offering for the item to be posted on a networked marketplace using the offering parameters.   
     
     
         19 . The machine-readable medium of  claim 14 , wherein the conversational information includes auditory information, the operations further comprising converting the auditory information to text before parsing the conversational information. 
     
     
         20 . The machine-readable medium of  claim 14 , wherein the operations further comprise:
 scanning the conversational information to identify one or more keywords; and   providing a reply based on the identified one or more keywords, the reply to elicit further conversational information containing further posting information.