Sales response training system and methods

Abstract

Embodiments of the invention describe the implementation and execution of situational response training (SRT). In some embodiments, a sales team can use an SRT to implement real-time, peer-reviewed and/or focused training. For example, a manager can prepare a training situation through a web interface and then verbally record the training through a telephone interface. The training situation can include any number of questions, scenarios, fact patterns, etc. that can require a response by members of the sales team. Once prepared, the manager can send the training situation to his sales team. The sales team can then prepare and respond to the training situation over the phone using an interactive voice response (IVR) system or through another communication channel. For example, the training situation can be sent via email requesting that each member of the sales team respond to the training situation through a telephone interface.

What is claimed is: 
     
         1 . A method comprising:
 receiving a training situation from a manger that is directed toward members of a specified group;   providing an interface within which a member can respond to the training situation;   receiving a response to the training situation through the interface from members of the specified group;   providing the responses to the members of the specified group; and   receiving feedback on the responses from a subset of the members of the specified group.   
     
     
         2 . The method according to  claim 1 , wherein the interface includes a web interface. 
     
     
         3 . The method according to  claim 1 , wherein the interface includes an interactive voice response system. 
     
     
         4 . A method for creating a training simulation, the method comprising:
 receiving a training situation from a manager as text through a web interface;   providing a training situation narrative through the web interface from the text; and   receiving a verbal training situation narrative from the manager.   
     
     
         5 . The method according to  claim 4 , wherein the verbal training situation narrative is received through a telephone. 
     
     
         6 . The method according to  claim 4 , further comprising providing a telephone number to the user where the verbal training situation narrative can be recorded. 
     
     
         7 . The method according to  claim 4  further comprising organizing a group of trainees. 
     
     
         8 . The method according to  claim 7  further comprising sending the training situation to group of trainees.