Automated system and method for provisioning and managing cloud desktop services

Abstract

An automated system and method including proprietary software applications and processes to be used by Internet Service Providers, Infrastructure as a service Providers, Independent Software Vendors, Data Center Managers, and Corporate Enterprises to rapidly provision, configure and manage complex information technology environments that exist in virtual space (the cloud) and are provided for end user interaction using the public computer networks (internet) or private computer networks.

The invention claimed is: 
     
         1 . An automated system for automatically configuring and managing a complex information technology infrastructure, said system comprising:
 an automated computer system operating under control of a computer program, and including:   a control panel mechanism, responsive to user input, and configured for allowing a user to establish a cloud services infrastructure including create a new information technology infrastructure client, create end users of the information technology infrastructure, select cloud applications and application licenses to be used by one or more users of the information technology infrastructure and for providing, as control panel output, cloud services infrastructure provisioning information formatted for use by an automated process automation system;   an operations console mechanism, responsive to user input, and configured for allowing previously established cloud services infrastructure support and configuration tasks for previously established users of the cloud services infrastructure system including manage existing information technology infrastructure clients, manage users, unlock user accounts, reset user passwords, force user to change their password on the next log in, set up a password that never expires, set up account expiration dates, create distribution and security groups, provide shadow support, log off a user, explore and control processes running on a user's desktop as well as remote installation, and for running reports related to the information technology infrastructure and its users and applications, and for providing, as operations console output, cloud services infrastructure and provisioning information formatted for use by said automated process automation system; and   an automated process automation system, coupled an responsive to said control panel mechanism output and said operations console mechanism output, for automatically, without human intervention and in response to said control panel mechanism output and said operations console mechanism output, controlling and implementing the process of creating and managing organizational directory structures, data directory structures, users, server systems, application installation, the initial setting of user privileges, and communication of all credentials and access details to the information technology services provider and user organization.