Image exchange method and system for remote support

Abstract

An image exchange method and system for remote support that can effectively provide remote support are provided. A manager terminal, after completing authentication through an authentication server, connects to a gateway server. A user terminal executes an application and receives gateway server connection information from the authentication server through a password input, connects to the gateway server based on the gateway server connection information, and transmits an image to the manager terminal. Accordingly, the manager can diagnose a problem regarding which the user has requested support, in real-time through the image, and the user can receive remote support through an image from the manager, thereby avoiding unnecessary costs.

What is claimed is: 
     
         1 . An image exchange method for remote support which is performed in a manager terminal, the method comprising:
 requesting an authentication server for authentication;   receiving connection information of a gateway server from the authentication server;   connecting to the gateway server based on the received connection information of the gateway server and waiting for remote connection with a user terminal; and   if the remote connection with the user terminal is established, receiving an image from the user terminal through the gateway server.   
     
     
         2 . The method according to  claim 1 , further comprising: after the receiving of the image from the user terminal through the gateway server,
 indicating at least one among an input marking, a picture, and a check on the received image, and transmitting an image on which the at least one among the input marking, the picture, and the check is indicated to the user terminal.   
     
     
         3 . The method according to  claim 1 , wherein the requesting of the authentication server for authentication includes transmitting authentication information including at least one of an identification (ID) and a password based on a manager input signal to the authentication server. 
     
     
         4 . The method according to  claim 1 , wherein the image is an image of an object captured in real-time using the user terminal. 
     
     
         5 . The method according to  claim 1 , further comprising: after the receiving of the connection information of the gateway server,
 transmitting information on a location from which an application for remote support can be downloaded by a least one method among a message and an e-mail to the user terminal.   
     
     
         6 . An image exchange method for remote support which is performed in a user terminal, the method comprising:
 launching an application;   requesting an authentication server for authentication through the launched application;   receiving gateway server connection information corresponding to the authentication request from the authentication server;   connecting to a gateway server based on the gateway server connection information; and   transmitting an image captured in real-time to a manager terminal with which a remote connection is established through the gateway server.   
     
     
         7 . The method according to  claim 6 , further comprising: before the launching of the application,
 receiving information on a location from which an application for remote support can be downloaded from the manager terminal by a least one method among a message and an e-mail.   
     
     
         8 . The method according to  claim 7 , wherein the requesting of the authentication server for the authentication through the launched application includes transmitting a password input by a user to the authentication server. 
     
     
         9 . The method according to  claim 6 , wherein the receiving of the connection information of the gateway server corresponding to the authentication server includes receiving information including at least one among an IP address and a Port Number of the gateway server from the authentication server. 
     
     
         10 . The method according to  claim 6 , wherein the transmitting of the image captured in real-time to the manager terminal with which the remote connection is established through the gateway server, if the remote connection with the manager terminal is established, includes executing a speaker phone function by the user terminal. 
     
     
         11 . The method according to  claim 6 , further comprising: after the transmitting of the image captured in real-time to the manager terminal with which the remote connection is established through the gateway server,
 receiving an image on which at least one among the input marking, the picture, and the check is indicated, from the manager terminal.