Passenger check-in finalization

Abstract

This document describes a computer-implemented method for facilitating a check-in finalization process for a travel passenger. The method includes receiving one or more check-in parameters related to a check-in procedure for a passenger checking in for a travel segment, and determining from the received check-in parameters a check-in workflow status corresponding to which of a plurality of steps of the check-in procedure have been completed. The method also includes identifying one or more finalization actions that are available for finalizing the check-in procedure based on the check-in workflow status. The method further includes determining a primary finalization action from the one or more finalization actions, the primary finalization action being the finalization action most likely to be taken to finalize the check-in procedure. The method also includes providing for display on a user interface the available finalization actions, where the primary finalization action is pre-selected on the user interface.

1 - 18 . (canceled) 
     
     
         19 . A computer-implemented method of facilitating a check-in finalization process for a travel passenger, the method comprising:
 receiving one or more check-in parameters related to a check-in procedure for a passenger checking in for a travel segment, the one or more check-in parameters being specific to a particular travel provider;   determining, by one or more computers, a first check-in workflow status based on the one or more check-in parameters, the first check-in workflow status corresponding to a current completion state of a plurality of steps in the check-in procedure;   identifying, by the one or more computers, a first set of one or more finalization actions that are available for finalizing the check-in procedure based on the first check-in workflow status;   determining, by the one or more computers, a first primary finalization action from the one or more finalization actions, the first primary finalization action being likely to be taken to finalize the check-in procedure, and being based on steps that have already been completed in the check-in procedure and an overall status of the check-in procedure; and   transmitting, to a user, at least a subset of the first set of one or more finalization actions including the first primary finalization action, wherein the first primary finalization action is indicated as pre-selected based on a pairing between a use case and a finalization action, the pairing being specific to the particular travel provider.   
     
     
         20 . The computer-implemented method of  claim 19 , wherein determining the first primary finalization action comprises querying a check-in workflow engine using the first check-in workflow status as an input for a query. 
     
     
         21 . The computer-implemented method of  claim 20 , wherein the check-in workflow engine identifies the first primary finalization action by satisfying one or more configuration rules. 
     
     
         22 . The computer-implemented method of  claim 20 , wherein a location of a departure terminal is also used as an input for the query. 
     
     
         23 . The computer-implemented method of  claim 20 , wherein one or more preferences of the passenger checking in are also used as an input for the query. 
     
     
         24 . The computer-implemented method of  claim 19 , wherein determining the first primary finalization action comprises using steps that have already been completed in the check-in procedure and an overall status of the check-in procedure as inputs to configurable rules information. 
     
     
         25 . The computer-implemented method of  claim 19 , further comprising determining, by the one or more computers, which of a plurality of available options is most likely to be taken to finalize the check-in procedure, and transmitting, to the user, a pre-selection of options that are most likely to be taken as part of the finalization of the check-in procedure. 
     
     
         26 . The computer-implemented method of  claim 19 , further comprising:
 identifying, by the one or more computers, a second set of one or more finalization actions that are available for finalizing the check-in procedure based on a second check-in workflow status, the second set of one or more finalization actions being different from the first set of one or more finalization actions;   determining, by the one or more computers, a second primary finalization action from the second set of one or more finalization actions, the second primary finalization action being likely to be taken to finalize the check-in procedure; and   transmitting, to the user, at least a subset of the finalization actions of the second set of one or more finalization actions including the second primary finalization action, wherein the second primary finalization action is pre-selected.   
     
     
         27 . The computer-implemented method of  claim 26 , wherein the second check-in workflow status is determined based on receipt of a user selection of a finalization action of the first set of one or more finalization actions. 
     
     
         28 . A passenger check-in system, comprising:
 one or more computers having an interface configured to receive one or more check-in parameters related to a check-in procedure for a passenger checking in for a travel segment, the one or more check-in parameters being specific to a particular travel provider;   one or more storage devices storing instructions that are operable, when executed by the one or more computers, to cause the one or more computers to perform operations for facilitating a check-in finalization process for a travel passenger, the operations comprising:
 receiving one or more check-in parameters related to a check-in procedure for a passenger checking in for a travel segment, the one or more check-in parameters being specific to a particular travel provider, 
 determining a first check-in workflow status based on the one or more check-in parameters, the first check-in workflow status corresponding to a current completion state of a plurality of steps in the check-in procedure, 
 identifying a first set of one or more finalization actions that are available for finalizing the check-in procedure based on the first check-in workflow status, and 
 determining a first primary finalization action from the one or more finalization actions, the first primary finalization action being likely to be taken to finalize the check-in procedure, and being based on steps that have already been completed in the check-in procedure and an overall status of the check-in procedure; and 
   a display device configured to present at least a subset of the first set of one or more finalization actions including the first primary finalization action, wherein the first primary finalization action is indicated as pre-selected based on a pairing between a use case and a finalization action, the pairing being specific to the particular travel provider.   
     
     
         29 . The passenger check-in system of  claim 28 , wherein determining the first primary finalization action comprises querying a check-in workflow engine using the first check-in workflow status as an input for a query. 
     
     
         30 . The passenger check-in system of  claim 29 , wherein the check-in workflow engine identifies the first primary finalization action by satisfying one or more configuration rules. 
     
     
         31 . The passenger check-in system of  claim 29 , wherein a location of a departure terminal is also used as an input for the query. 
     
     
         32 . The passenger check-in system of  claim 29 , wherein one or more preferences of the passenger checking in are also used as an input for the query. 
     
     
         33 . The passenger check-in system of  claim 28 , wherein determining the first primary finalization action comprises using steps that have already been completed in the check-in procedure and an overall status of the check-in procedure as inputs to configurable rules information. 
     
     
         34 . The passenger check-in system of  claim 28 , wherein the operations further comprise determining which of a plurality of available options is most likely to be taken to finalize the check-in procedure, and wherein the display device is further configured to present a pre-selection of options that are most likely to be taken as part of the finalization of the check-in procedure. 
     
     
         35 . The passenger check-in system of  claim 28 , wherein the operations further comprise:
 identifying a second set of one or more finalization actions that are available for finalizing the check-in procedure based on a second check-in workflow status, the second set of one or more finalization actions being different from the first set of one or more finalization actions; and   determining a second primary finalization action from the second set of one or more finalization actions, the second primary finalization action being likely to be taken to finalize the check-in procedure, and   wherein the display device is further configured to display at least a subset of the finalization actions of the second set of one or more finalization actions including the second primary finalization action, wherein the second primary finalization action is pre-selected.   
     
     
         36 . The passenger check-in system of  claim 35 , wherein the second check-in workflow status is determined based on receipt of a user selection of a finalization action of the first set of one or more finalization actions. 
     
     
         37 . A computer program product tangibly embodied in a non-transitory computer readable storage medium, the computer program product including instructions that, when executed by one or more computers, cause the one or more computers to perform operations for facilitating a check-in finalization process for a travel passenger, the operations comprising:
 receiving one or more check-in parameters related to a check-in procedure for a passenger checking in for a travel segment, the one or more check-in parameters being specific to a particular travel provider;   determining a first check-in workflow status based on the one or more check-in parameters, the first check-in workflow status corresponding to a current completion state of a plurality of steps in the check-in procedure;   identifying a first set of one or more finalization actions that are available for finalizing the check-in procedure based on the first check-in workflow status;   determining a first primary finalization action from the one or more finalization actions, the first primary finalization action being likely to be taken to finalize the check-in procedure, and being based on steps that have already been completed in the check-in procedure and an overall status of the check-in procedure; and   transmitting, to a user, at least a subset of the first set of one or more finalization actions including the first primary finalization action, wherein the first primary finalization action is indicated as pre-selected based on a pairing between a use case and a finalization action, the pairing being specific to the particular travel provider.   
     
     
         38 . The computer program product of  claim 37 , wherein determining the first primary finalization action comprises querying a check-in workflow engine using the first check-in workflow status as an input for a query. 
     
     
         39 . The computer program product of  claim 38 , wherein the check-in workflow engine identifies the first primary finalization action by satisfying one or more configuration rules. 
     
     
         40 . The computer program product of  claim 38 , wherein a location of a departure terminal is also used as an input for the query. 
     
     
         41 . The computer program product of  claim 38 , wherein one or more preferences of the passenger checking in are also used as an input for the query. 
     
     
         42 . The computer program product of  claim 37 , wherein determining the first primary finalization action comprises using steps that have already been completed in the check-in procedure and an overall status of the check-in procedure as inputs to configurable rules information. 
     
     
         43 . The computer program product of  claim 37 , wherein the operations further comprise determining which of a plurality of available options is most likely to be taken to finalize the check-in procedure, and transmitting, to the user, a pre-selection of options that are most likely to be taken as part of the finalization of the check-in procedure. 
     
     
         44 . The computer program product of  claim 37 , wherein the operations further comprise:
 identifying a second set of one or more finalization actions that are available for finalizing the check-in procedure based on a second check-in workflow status, the second set of one or more finalization actions being different from the first set of one or more finalization actions;   determining a second primary finalization action from the second set of one or more finalization actions, the second primary finalization action being likely to be taken to finalize the check-in procedure; and   transmitting, to the user, at least a subset of the finalization actions of the second set of one or more finalization actions including the second primary finalization action, wherein the second primary finalization action is pre-selected.   
     
     
         45 . The computer program product of  claim 44 , wherein the second check-in workflow status is determined based on receipt of a user selection of a finalization action of the first set of one or more finalization actions.