Documenting remote engagements

Abstract

A service provider is prompted to provide a summary of an engagement with a consumer, an audible summary provided by the provider is recorded and, and the audible summary is associated with a record of the engagement.

1 - 20 . (canceled) 
     
     
         21 . A computer-implemented method, comprising:
 receiving a request from a device used by a consumer of medical services to consult with a medical service provider;   establishing a communication channel between the device used by the consumer and a device used by a medical service provider engaged with the consumer in an audio-based communication;   sending by a computer a message that when rendered by the device used by the medical service provider prompts the medical service provider to furnish information related to the audio-based communication;   receiving, by the computer, the furnished information from the device used by the provider;   establishing by the computer a work-up record of the audio-based communication with the consumer, with the work-up record comprising consumer entries, recordings, and provider information; and   associating, by the computer, the information received from the device used by the provider with the work-up record.   
     
     
         22 . The method of  claim 21 , wherein the information received from the device used by the provider is received after the device used by the consumer disconnects from the communication channel. 
     
     
         23 . The method of  claim 21 , wherein the message further prompts the provider to enter responses to one or more questions using a numeric keypad of a telephonic device; and the method further comprises:
 storing the entered numeric responses with the work-up record of the audio-based communication.   
     
     
         24 . The method of  claim 21 , further comprising:
 retrieving the work-up record and the information associated with the summary of the audio-based communication from a memory device; and   sending the work-up record and the retrieved information to the device used by the provider; and   sending, to the device used by the provider, information for a graphical user interface to permit the provider to edit one or more of the work-up record and the retrieved information.   
     
     
         25 . The method of  claim 21 , wherein the communication channel comprises one or more of a network-based communication channel, a telephonic communication channel and an Internet-based communication channel. 
     
     
         26 . The method of  claim 21 , wherein the information received from the device used by the provider is medical assessment information that is indicative of the provider's medical assessment of the consumer. 
     
     
         27 . A computer program product residing on a non-transitory computer readable medium, the computer program product comprising instructions for causing a computer to perform operations comprising:
 receiving a request from a device used by a consumer of medical services to consult with a medical service provider;   establishing a communication channel between the device used by the consumer and a device used by a medical service provider engaged with the consumer in an audio-based communication;   sending a message that when rendered by the device used by the medical service provider prompts the medical service provider to furnish information related to the audio-based communication;   receiving the furnished information from the device used by the provider;   establishing a work-up record of the audio-based communication with the consumer, with the work-up record comprising consumer entries, recordings, and provider information; and   associating, by the computer, the information received from the device used by the provider with the work-up record.   
     
     
         28 . The computer program product of  claim 27 , wherein the information received from the device used by the provider is received after the device used by the consumer disconnects from the communication channel. 
     
     
         29 . The computer program product of  claim 27 , wherein the message further prompts the provider to enter responses to one or more questions using a numeric keypad of a telephonic device; and the method further comprises:
 storing the entered numeric responses with the work-up record of the audio-based communication.   
     
     
         30 . The computer program product of  claim 27 , wherein the operations further comprise:
 retrieving the work-up record and the information associated with the summary of the audio-based communication from a memory device; and   sending the work-up record and the retrieved information to the device used by the provider; and   sending, to the device used by the provider, information for a graphical user interface to permit the provider to edit one or more of the work-up record and the retrieved information.   
     
     
         31 . The computer program product of  claim 27 , wherein the communication channel comprises one or more of a network-based communication channel, a telephonic communication channel and an Internet-based communication channel. 
     
     
         32 . The computer program product of  claim 27 , wherein the information received from the device used by the provider is medical assessment information that is indicative of the provider's medical assessment of the consumer. 
     
     
         33 . An apparatus comprising:
 a processor; and   a computer program product residing on a computer readable medium, the computer program product comprising instructions for causing the processor to perform operations comprising:
 receiving a request from a device used by a consumer of medical services to consult with a medical service provider; 
 establishing a communication channel between the device used by the consumer and a device used by a medical service provider engaged with the consumer in an audio-based communication; 
 sending a message that when rendered by the device used by the medical service provider prompts the medical service provider to furnish information related to the audio-based communication; 
 receiving the furnished information from the device used by the provider; 
 establishing a work-up record of the audio-based communication with the consumer, with the work-up record comprising consumer entries, recordings, and provider information; and 
 associating, by the computer, the information received from the device used by the provider with the work-up record. 
   
     
     
         34 . The apparatus of  claim 33 , wherein the information received from the device used by the provider is received after the device used by the consumer disconnects from the communication channel. 
     
     
         35 . The apparatus of  claim 33 , wherein the message further prompts the provider to enter responses to one or more questions using a numeric keypad of a telephonic device; and the method further comprises:
 storing the entered numeric responses with the work-up record of the audio-based communication.   
     
     
         36 . The apparatus of  claim 33 , further comprising:
 retrieving the work-up record and the information associated with the summary of the audio-based communication from a memory device; and   sending the work-up record and the retrieved information to the device used by the provider; and   sending, to the device used by the provider, information for a graphical user interface to permit the provider to edit one or more of the work-up record and the retrieved information.   
     
     
         37 . The apparatus of  claim 33 , wherein the communication channel comprises one or more of a network-based communication channel, a telephonic communication channel and an Internet-based communication channel. 
     
     
         38 . The apparatus of  claim 33 , wherein the information received from the device used by the provider is medical assessment information that is indicative of the provider's medical assessment of the consumer.