Medical listener

Abstract

An engagement is brokered between a consumer and a medical service provider; electronic text of a real-time, text-based communication between the medical service provider and the consumer is monitored during the engagement; the electronic text is analyzed for a triggering event related to at least one of medical diagnosis and medical treatment; the triggering event is detected in the electronic text; and medical information is provided to the medical service provider via a user interface in response to the triggering event.

1 .- 23 . (canceled) 
     
     
         24 . A computer-implemented method comprising:
 establishing, by a computer system over a computer network, a real-time, text-based communication channel between a service provider computer system and a consumer computer system;   receiving, by the computer system that established the real-time, text-based communication channel, a real-time, text-based communication between the service provider and the consumer computer systems;   analyzing by the computer system that established the real-time, text-based communication channel the real-time, text-based communication;   receiving, by the computer system based on results of analyzing the text-based communication, medical information relevant to the real-time, text-based communication; and   providing, by the computer system that established the real-time, text-based communication channel, the medical information to the service provider computer system.   
     
     
         25 . The computer-implemented method of  claim 24 , wherein the medical information comprises one or more of medical treatment information, standard of care information, and medical diagnosis information. 
     
     
         26 . The computer-implemented method of  claim 24 , wherein the medical information is received from an external data source. 
     
     
         27 . The computer-implemented method of  claim 26 , wherein the external data source is associated with a health plan. 
     
     
         28 . The computer-implemented method of  claim 27 , wherein the medical information that is received from the external data source associated with the health plan includes medical information that assists in diagnosing a condition of the consumer. 
     
     
         29 . The computer-implement method of  claim 24 , wherein the received medical information includes medical reference information. 
     
     
         30 . The computer-implement method of  claim 24 , wherein the real-time communication channel comprises a secure communication channel. 
     
     
         31 . A computer-implemented method comprising:
 establishing, by a computer system over a computer network, a real-time communication channel between a service provider computer system and a consumer computer system;   receiving, by the computer system that established the real-time communication channel, information indicative of a real-time communication between the service provider and the consumer;   analyzing the received information indicative of the real-time communication;   retrieving, by the computer system that established the real-time communication channel from a database that stores medical information, medical information based on results of analyzing the received real-time communication; and   providing, by the computer system that established the real-time communication channel, the retrieved medical information to the service provider computer system during the real-time communication.   
     
     
         32 . The computer-implemented method of  claim 31 , wherein the real-time communication channel comprises one or more of a telephonic communication channel and a text-based communication channel. 
     
     
         33 . The computer-implemented method of  claim 31 , wherein the medical information comprises one or more of medical treatment information, standard of care information, and medical diagnosis information. 
     
     
         34 . The computer-implemented method of  claim 31 , wherein the medical information is received from an external data source. 
     
     
         35 . The computer-implemented method of  claim 34 , wherein the external data source is associated with a health plan. 
     
     
         36 . The computer-implemented method of  claim 35 , wherein the medical information that is received from the external data source associated with the health plan includes medical information that assists in diagnosing a condition of the consumer. 
     
     
         37 . The computer-implement method of  claim 31 , wherein the received medical information includes medical reference information. 
     
     
         38 . The computer-implement method of  claim 31 , wherein the real-time communication channel comprises a secure communication channel. 
     
     
         39 . An electronic system comprising:
 one or more processing devices; and   one or more machine-readable hardware storage devise storing instructions that are executable by the one or more processing devices to perform operations comprising:
 establishing, over a computer network, a real-time, text-based communication channel between a service provider computer system and a consumer computer system; 
 receiving a real-time, text-based communication between the service provider and the consumer computer systems; 
 analyzing the real-time, text-based communication; 
 receiving, based on results of analyzing the text-based communication, medical information relevant to the real-time, text-based communication; and 
 providing the medical information to the service provider computer system. 
   
     
     
         40 . The electronic system of  claim 39 , wherein the medical information comprises one or more of medical treatment information, standard of care information, and medical diagnosis information. 
     
     
         41 . The electronic system of  claim 39 , wherein the medical information is received from an external data source. 
     
     
         42 . The electronic system of  claim 41 , wherein the external data source is associated with a health plan. 
     
     
         43 . The electronic system of  claim 42 , wherein the medical information that is received from the external data source associated with the health plan includes medical information that assists in diagnosing a condition of the consumer.