Seating Arrangement Apparatus, Seating Arrangement Method, and Seating Arrangement Program

Abstract

A seating arrangement apparatus includes: a storage unit that stores seating arrangement conditions for each of a plurality of users; a seating arrangement processing unit that arranges the plurality of seats for the plurality of users, based on the seating arrangement conditions for each of the plurality of users; a change accepting unit that accepts a change input for changing seating arrangement of a first seat group among the plurality of seats; a detection unit that detects seating arrangement conditions that are changed, in a case in which the seating arrangement is planned to be changed by the change input, resulting in change of conformability to each of the seating arrangement conditions; and a reporting unit that reports at least a seating arrangement condition that is changed from being conformable to being unconformable, among the seating arrangement conditions thus detected.

What is claimed is: 
     
         1 . A seating arrangement apparatus, comprising:
 a storage unit that stores seating arrangement conditions for each of a plurality of users, for whom any one of a plurality of seats are arranged, the seats being a collection of seat groups provided to each management unit;   a seating arrangement processing unit that arranges the plurality of seats for the plurality of users, based on the seating arrangement conditions for each of the plurality of users;   a change accepting unit that accepts a change input for changing seating arrangement of a first seat group among the plurality of seats;   a detection unit that detects seating arrangement conditions that are changed, in a case in which the seating arrangement is planned to be changed by the change input, resulting in change of conformability to each of the seating arrangement conditions; and   a reporting unit that reports at least a seating arrangement condition that is changed from being conformable to being unconformable, among the seating arrangement conditions detected by the detection unit.   
     
     
         2 . The seating arrangement apparatus according to  claim 1 , wherein the seating arrangement conditions are relevant to predetermined seat attributes or positional relationships with predetermined users. 
     
     
         3 . The seating arrangement apparatus according to  claim 1 , wherein the reporting unit reports a seating arrangement condition that is changed from being conformable to being unconformable, as well as a management unit of a second seat group including seats arranged for users relevant to the seating arrangement condition. 
     
     
         4 . The seating arrangement apparatus according to  claim 3 ,
 wherein the change accepting unit accepts a change input for changing seating arrangement of the second seat group provided to the management unit reported by the reporting unit, and   wherein the reporting unit reports both of a seating arrangement condition that is changed from being unconformable to being conformable, and a seating arrangement condition that is changed from being conformable to being unconformable, among the seating arrangement conditions detected by the detection unit.   
     
     
         5 . The seating arrangement apparatus according to  claim 3 , further comprising:
 a communication unit that performs data communication with a manager terminal provided to the each management unit,   wherein the change accepting unit accepts a change input for changing seating arrangement of a seat group relevant to a management unit corresponding to a manager terminal from the manager terminal through the communication unit, and   wherein the reporting unit provides a report to the manager terminal from which the change input was accepted, and to a manager terminal corresponding to a management unit of a seat group including a seat arranged for a user relevant to the seating arrangement condition being a report target, through the communication unit.   
     
     
         6 . The seating arrangement apparatus according to  claim 1 , wherein the seat group is provided to each task segment as a management unit at a contact center. 
     
     
         7 . A seating arrangement method for a computer to arrange any of a plurality of seats for any of a plurality of users, the plurality of seats being a collection of seat groups provided to each management unit, the computer including a storage unit that stores seating arrangement conditions for each of the plurality of users, the method being performed by the computer to execute:
 a seating arrangement processing step of arranging the plurality of seats for the plurality of users, based on seating arrangement conditions for each of the plurality of users;   a change accepting step of accepting a change input for changing seating arrangement of a first seat group among the plurality of seats;   a detecting step of detecting seating arrangement conditions that are changed, in a case in which the seating arrangement is planned to be changed by the change input, resulting in change of conformability to each of the seating arrangement conditions; and   a reporting step of reporting at least a seating arrangement condition that is changed from being conformable to being unconformable, among the seating arrangement conditions detected in the detecting step.   
     
     
         8 . A non-transitory computer-readable medium storing a seating arrangement program for causing a computer to arrange any of a plurality of seats for any of a plurality of users, the plurality of seats being a collection of seat groups provided to each management unit, the computer including a storage unit that stores seating arrangement conditions for each of the plurality of users, the program causing the computer to execute:
 a seating arrangement processing step of arranging the plurality of seats for the plurality of users, based on seating arrangement conditions for each of the plurality of users;   a change accepting step of accepting a change input for changing seating arrangement of a first seat group among the plurality of seats;   a detecting step of detecting seating arrangement conditions that are changed, in a case in which the seating arrangement is planned to be changed by the change input, resulting in change of conformability to each of the seating arrangement conditions; and   a reporting step of reporting at least a seating arrangement condition that is changed from being conformable to being unconformable, among the seating arrangement conditions detected in the detecting step.