US2013003941A1PendingUtilityA1

Technique for effectively collecting and analyzing data in providing information assistance services

52
Individually held — no corporate assignee on recordPriority: Jan 17, 2002Filed: Jan 3, 2012Published: Jan 3, 2013
Est. expiryJan 17, 2022(expired)· nominal 20-yr term from priority
Inventors:Nicholas J. ElseyKaren L. JohnsonTimothy Timmins
G06F 16/90344H04M 3/51G06F 16/955H04M 2203/556G06Q 30/02
52
PatentIndex Score
0
Cited by
0
References
0
Claims

Abstract

A system for evaluating performance of an information assistance service includes a mechanism for processing communication calls which involve a call activity; one or more devices for generating data in processing the communication calls, and a processor for deriving information from the data, the information being used to evaluate a performance of the call activity.

Claims

exact text as granted — not AI-modified
1 . A system for evaluating performance of an information assistance service comprising:
 a mechanism for processing communication calls which involve a call activity;   one or more devices for generating data in processing the communication calls; and   a processor for deriving information from the data, the information being used to evaluate a performance of the call activity.   
     
     
         2 . The system of  claim 1 , wherein the call activity is performed by an operator. 
     
     
         3 . The system of  claim 1 , wherein the data includes information identifying an operator.

Join the waitlist — get patent alerts

Track US2013003941A1 — get alerts on status changes and closely related new filings.

We store only your email — no account needed. See our privacy policy.