Broadcast Network Platform System

Abstract

A commercial search engine for searchmercials. The system manages and searches advertising media video and audio files and associating the media with one or more calls to action. The system contains Metadata utilized for various queries including search, channels of distribution and account information. The system uses a manually data entry interface or a custom retrieval system to selectively update media files and Metadata from Meta tags or feeds on a scheduled basis automatically without having to manually update this data in the system. The system spiders these custom Meta tags or feeds for new Metadata on a scheduled basis to automate the submission and programming of the searchmercials content over the search engine. The system provides videos tailored for search in the results list in order to better inform users as to the contents of a link URL. The system can also provide users with other call to action options such as click to call, literature, order forms, etc. The system can schedule searchmercials to target users by time of day, location, device, and other parameters to offer a call to action to different audiences.

1 . A method for communicating between media users and administrators, representatives and/or content owners, including the steps of:
 providing media content from a media client, the media client being a content owner, an administrator or a representative;   enabling media clients to communicate with users;   enabling users to communicate with the media client; and   selectively initiating communication between the user and the media client based on the media content;   whereby an active audio or video user and the media client interactively communicate with one another.   
     
     
         2 . A method, as in  claim 1 , including the additional step of:
 providing a visual indication of the media client's status that indicates if the client is, or is not, available for a live communication;   whereby a visual indication is displayed to indicate the status of the client.   
     
     
         3 . A method, as in  claim 2 , including the additional steps of:
 the user selectably initiates a conversation with the client if the media client is available; and   the user selectably initiates a message or inquiry with the media client if the media client is not available;   whereby the user can initiate a conversation with the media client if the client is available or the user can communicate a send a message or inquiry to the media client for later viewing.   
     
     
         4 . A method, as in  claim 3 , including the additional steps of:
 providing a plurality of pre-defined responses;   providing a plurality of predefined URLs;   providing a plurality of pre-defined, media; and   providing a plurality of pre-defined messages and/or pre-defined responses;   whereby a user can select from a plurality of predefined responses when the client is not available for communication.   
     
     
         5 . A method, as in  claim 2 , including the additional step of:
 a media client selectably initiating a conversation with the user if the user is available;   whereby the media client can initiate a conversation with the user.   
     
     
         6 . A method, as in  claim 1 , including the additional steps of:
 using a media client administration interface for:
 monitoring one or more active users; 
 monitoring queries input by the user; 
 selectably initiating communication with the user; 
 selectably communicating with the user via text, video, and/or sound; 
 selectably presenting the user with media content from a media library; and 
 selectably providing the user with determined and predetermined responses; 
   whereby the client can communicate with the user and provide the user with defined or predefined responses, wherein a response is a URL, media, live video feed, video, audio, literature, web pages, or information etc.   
     
     
         7 . A method, as in  claim 6 , including the additional steps of:
 adding and managing one or more administrators or representatives with the client administration interface;   assigning one or more departments within a client organization; and   assigning administrators or representatives to one or more departments;   whereby a client organization can assign departments and/or users to one or more departments.   
     
     
         8 . A method, as in  claim 7 , including the additional step of:
 transferring communication sessions between administrators and departments;   whereby a live communication is transferred from one administrator to another or from one department to another.   
     
     
         9 . A method, as in  claim 6 , including the additional steps of:
 communicating between administrators and departments;   selectably communicating with administrators via text, video, and/or sound;   optionally presenting the administrators with media content; and   selectably providing the administrators with predetermined responses;   whereby the administrators can communicate with other administrators or departments and provide the administrators with predefined responses, wherein a response is a URL, media, live video feed, video, audio, literature, web pages, or information.   
     
     
         10 . A method, as in  claim 6 , including the additional steps of:
 collecting analytical data related to a plurality of users;   monitoring the activities of the users in real time; and   integrating GEO IP and other data to translate IP or device information into geographic and demographic information;   whereby geographic identification data can be retrieved from a user's session IP or device information.   
     
     
         11 . A method, as in  claim 1 , including the additional steps of:
 using a user communication interface to:
 selectably initiating communication with the client; 
 selectably communicating with the client via text, video, and/or sound; 
 selectably providing the client with responses wherein a response is a URL, media, live video feed, video, audio, literature, web pages, or information; and 
   whereby the user can communicate with the client and provide the client with responses.   
     
     
         12 . A method, as in  claim 11 , including the additional step of:
 using a user rating system to rate the communication with the client;   whereby the user can rate the communication with the client for administrative review, audio, literature, or web pages.   
     
     
         13 . A method, as in  claim 11 , including the additional steps of:
 associating and collecting user data from a social network database; and   using the user data to complete real time purchases;   whereby data collected from social media sources can be used to complete transactions presented by client responses such as credit card forms or other responses related to online purchases.   
     
     
         14 . A method, as in  claim 13 , including the additional step of:
 sharing media and responses communicated by administrators with users within a social network;   whereby a user can communicate and share information from communications with administrators of the live video service within a social network.   
     
     
         15 . A method, as in  claim 13 , including the additional step of:
 interfacing social networks into the administrative interface to enable clients to interact socially with users and connect within a social network;   whereby a client and a user in a live video session can connect via a social network and continue the communication outside the live video system in a social network.   
     
     
         16 . A method, as in  claim 1 , including the additional step of:
 integrating the live video communication system into a device, system or application.   
     
     
         17 . A method, as in  claim 16 , including the additional steps of:
 integrating the live video service into a search engine or directory that includes video or audio search results;   enabling the communication within the active media when initiated by the client; and   enabling communication at any time when initiated by the user;   whereby the live video system can be implemented into a search engine or directory.   
     
     
         18 . A method, as in  claim 16 , including the additional step of;
 integrating the live video service into a media player;   whereby the live video service can be integrated into a media player or device.   
     
     
         19 . A method, as in  claim 1 , including the additional step of:
 storing live communications into a database for review by administrators;   whereby a communication sessions can be recorded or stored into a database for review and or reference.   
     
     
         20 . A method, as in  claim 1 , including the additional step of:
 logging statistical data and analytics of user interaction with media files;   whereby the system can track, log and analyze statistical data from user interaction.