Method of managing franchises using credit-card payment system

Abstract

A franchises managing credit-card payment system method includes inputting franchise customer goods selection or service use statement to a franchise client to calculate estimated payment amount, inputting customer member information to franchise client, and transmitting member information to a head office customer information server to request member authentication; receiving a customer member authentication request signal, authentication processing the information, and transmitting the authentication result to the franchise client; inputting estimated payment amount credit-card payment information to the franchise client, requesting a card company for payment approval, and receiving approval information; outputting satisfaction survey selection items for franchise service provided through a sign pad connected to the franchise client; analyzing customer satisfaction evaluation information for the franchise according to the selection items, and storing the resultant satisfaction evaluation information in a customer information server database; and switching the sign pad to a digital signature screen.

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         6 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, confirming a discountable amount of the estimated payment amount from the customer information server when the customer selects point use, and deducting a point corresponding to the discountable amount from a previously saved point in the member information of the customer;   (d) subtracting, by the franchise client, an amount corresponding to the deducted point from the estimated payment amount to re-calculate an estimated payment amount, requesting a card company for payment approval, and receiving approval information;   (e) outputting selection items for service satisfaction for the franchise through a sign pad connected to the franchise client;   (f) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, and storing the resultant customer satisfaction evaluation information in a database of the customer information server; and   (g) switching the sign pad to a screen for obtaining a digital signature.   
     
     
         7 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, confirming a discountable amount of the estimated payment amount from the customer information server when the customer selects point use, and deducting a point corresponding to the discountable amount from a previously saved point in the member information of the customer;   (d) subtracting, by the franchise client, an amount corresponding to the deducted point from the estimated payment amount to re-calculate an estimated payment amount, requesting a card company for payment approval, and receiving approval information;   (e) outputting selection items for service satisfaction for the franchise through a sign pad connected to the franchise client;   (f) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, storing the resultant customer satisfaction evaluation information in a database of the customer information server, and saving an additional point in the member information of the customer; and   (g) switching the sign pad to a screen for obtaining a digital signature.   
     
     
         8 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, confirming a discountable amount of the estimated payment amount from the customer information server when the customer selects point use, and deducting a point corresponding to the discountable amount from a previously saved point in the member information of the customer;   (d) subtracting, by the franchise client, an amount corresponding to the deducted point from the estimated payment amount to recalculate an estimated payment amount, requesting a card company for payment approval, and receiving approval information;   (e) outputting selection items for service satisfaction for the franchise through a sign pad connected to the franchise client;   (f) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, storing the resultant customer satisfaction evaluation information in a database of the customer information server, determining whether the customer wins an event, and storing the result of determination in the member information of the customer; and   (g) displaying an indication of whether the customer wins an event on the sign pad during a certain period of time and then switching the sign pad to a screen for obtaining a digital signature.   
     
     
         9 . The method of  claim 6 , wherein step (f) comprises converting the customer satisfaction evaluation information into a numerical value and transmitting the numerical value to the franchise client to display the numerical value in real time. 
     
     
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         14 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting credit-card payment information for a goods selection or service use statement of a customer at a franchise to a franchise client, confirming a discountable amount of an estimated payment amount from a customer information server of a head office when the customer selects point use, and deducting a point corresponding to the discountable amount from a previously saved point in member information of the customer;   (b) subtracting, by the franchise client, an amount corresponding to the deducted point from the estimated payment amount to recalculate an estimated payment amount, requesting a card company for payment approval, and receiving approval information;   (c) outputting selection items for service satisfaction for the franchise through a sign pad connected to the franchise client;   (d) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, and storing the resultant customer satisfaction evaluation information in a database of the customer information server; and   (e) switching the sign pad to a screen for obtaining a digital signature.   
     
     
         15 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting credit-card payment information for a goods selection or service use statement of a customer at a franchise to a franchise client, confirming a discountable amount of an estimated payment amount from a customer information server of a head office when the customer selects point use, and deducting a point corresponding to the discountable amount from a previously saved point in member information of the customer;   (b) subtracting, by the franchise client, an amount corresponding to the deducted point from the estimated payment amount to re-calculate an estimated payment amount, requesting a card company for payment approval, and receiving approval information;   (c) outputting selection items for service satisfaction for the franchise through a sign pad connected to the franchise client;   (d) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, storing the resultant customer satisfaction evaluation information in a database of the customer information server, and determining whether the customer wins an event; and   (e) displaying an indication of whether the customer wins an event on the sign pad during a certain period of time and then switching the sign pad to a screen for obtaining a digital signature.   
     
     
         16 . The method of  claim 14 , wherein step (d) comprises converting the customer satisfaction evaluation information into a numerical value and transmitting the numerical value to the franchise client to display the numerical value in real time. 
     
     
         17 . The method of  claim 14 , further comprising, between step (d) and step (e), (d-1) calculating an evaluation rating for the franchise based on the customer satisfaction evaluation information, and giving an incentive including franchise point save, return support, gift certificate provision, or free new-product shipment to a good franchise and a penalty including participation in periodic education performed by the head office, order restriction during a certain period of time, or return restriction to a bad franchise according to a policy of the head office. 
     
     
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         29 . The method of  claim 6 , wherein step (a) comprises inputting the use statement of goods using a bar code or a unique number of goods that the customer desires to purchase, and inputting the member information of the customer using a membership card provided by the customer or any one of a member registration number, a resident registration number, or a telephone number of the customer. 
     
     
         30 . The method of  claim 6  wherein the franchise client and the customer information server comprise a point of sales management (POS) system. 
     
     
         31 . The method of  claim 7 , wherein step (a) comprises inputting the use statement of goods using a bar code or a unique number of goods that the customer desires to purchase, and inputting the member information of the customer using a membership card provided by the customer or any one of a member registration number, a resident registration number, or a telephone number of the customer. 
     
     
         32 . The method of  claim 7 , wherein the franchise client and the customer information server comprise a point of sales management (POS) system. 
     
     
         33 . The method of  claim 8 , wherein step (a) comprises inputting the use statement of goods using a bar code or a unique number of goods that the customer desires to purchase, and inputting the member information of the customer using a membership card provided by the customer or any one of a member registration number, a resident registration number, or a telephone number of the customer. 
     
     
         34 . The method of  claim 8 , wherein the franchise client and the customer information server comprise a point of sales management (POS) system. 
     
     
         35 . The method of  claim 14 , wherein step (a) comprises inputting the use statement of goods using a bar code or a unique number of goods that the customer desires to purchase, and inputting the member information of the customer using a membership card provided by the customer or any one of a member registration number, a resident registration number, or a telephone number of the customer. 
     
     
         36 . The method of  claim 14 , wherein the franchise client and the customer information server comprise a point of sales management (POS) system. 
     
     
         37 . The method of  claim 15 , wherein step (a) comprises inputting the use statement of goods using a bar code or a unique number of goods that the customer desires to purchase, and inputting the member information of the customer using a membership card provided by the customer or any one of a member registration number, a resident registration number, or a telephone number of the customer. 
     
     
         38 . The method of  claim 15 , wherein the franchise client and the customer information server comprise a point of sales management (POS) system. 
     
     
         39 . The method of  claim 7 , wherein step (f) comprises converting the customer satisfaction evaluation information into a numerical value and transmitting the numerical value to the franchise client to display the numerical value in real time. 
     
     
         40 . The method of  claim 8 , wherein step (f) comprises converting the customer satisfaction evaluation information into a numerical value and transmitting the numerical value to the franchise client to display the numerical value in real time. 
     
     
         41 . The method of  claim 15 , wherein step (d) comprises converting the customer satisfaction evaluation information into a numerical value and transmitting the numerical value to the franchise client to display the numerical value in real time. 
     
     
         42 . The method of  claim 15 , further comprising, between step (d) and step (e), (d-1) calculating an evaluation rating for the franchise based on the customer satisfaction evaluation information, and giving an incentive including franchise point save, return support, gift certificate provision, or free new-product shipment to a good franchise and a penalty including participation in periodic education performed by the head office, order restriction during a certain period of time, or return restriction to a bad franchise according to a policy of the head office.