System and method for automating document search and report generation

Abstract

A method for processing a customer request comprises receiving a request, sending the requests to a data provider; receiving a document image from the data provider, performing pattern data extraction on the document image, and preparing a customized report. Additionally, a system for processing customer requests comprises a receiving module for receiving customer requests, a data acquisition module for receiving data from plural sources, an image distribution module for distributing data to appropriate entities, a pattern data extraction module for performing pattern detection and extraction, and a data output module for formatting data.

1 . A method for processing a customer request, comprising:
 receiving a request;   sending the requests to a data provider;   receiving a document image from the data provider;   performing pattern data extraction on the document image; and   delivering a customized report based on the pattern data extraction.   
     
     
         2 . The method of  claim 1 , further comprising formatting a chain of title. 
     
     
         3 . The method of  claim 1 , wherein pattern data extraction comprises:
 converting the document image to text;   identifying an appropriate rule set for a document type; and   search for a specific occurrence of a pattern.   
     
     
         4 . The method of  claim 3 , further comprising:
 extracting data from the text;   identifying a data component type; and   identifying a pattern result set according to the data component type.   
     
     
         5 . A system for processing customer requests, comprising:
 a receiving module for receiving customer requests;   a data acquisition module for receiving data from plural sources;   an image distribution module for distributing data to appropriate entities;   a pattern data extraction module for performing pattern detection and extraction; and   a data output module for formatting data.   
     
     
         6 . The system of  claim 5 , wherein the pattern data extraction module comprises:
 a receiving module for receiving documents and images;   a processing module for performing pattern data extraction; and   an output module for outputting results from pattern data extraction.   
     
     
         7 . The system of  claim 5 , further comprising:
 server banks coupled to the Internet via redundant switches.   
     
     
         8 . The system of  claim 7 , wherein the server banks include PCS servers to open and process orders. 
     
     
         9 . The system of  claim 7 , wherein the server banks include PDS servers that receive product delivery requests from SQL servers. 
     
     
         10 . A method for pattern data extraction, comprising:
 receiving document source data from a data provider;   converting the document source data into text;   identifying the document as a specific document type;   identifying a rule set for the specific document type;   identifying whether a pattern exists in the document;   cycling through the rule set according to the relevance of each pattern identified in the document;   parsing the document data to build new words and phrases according to the rule set; and   identifying a data component type and pattern results set according to the rule set.   
     
     
         11 . The method of  claim 10 , further comprising:
 searching the text in a reverse direction from a character position where a pattern was identified; and   searching the text in a forward direction from the character position where a pattern was identified.   
     
     
         12 . The method of  claim 11 , wherein both searching steps occur simultaneously. 
     
     
         13 . The method of  claim 10 , further comprising:
 identifying numeric characters;   parsing out extra spacing; and   isolating commas and decimals.   
     
     
         14 . The method of  claim 10 , further comprising:
 formatting the document data whenever any of the following is encountered:   a lower case character; a specific character, a specific symbol, a specific word, a specific phrase, or a specific pattern.   
     
     
         15 . The method of  claim 10 , further comprising:
 formatting the document data whenever a carriage return is encountered.   
     
     
         16 . The method of  claim 10 , further comprising:
 formatting the document data whenever a period is encountered after the pattern.   
     
     
         17 . The method of  claim 10 , further comprising:
 identifying specific characters, symbols, words, and phrases to be excluded from the document data.