Action manager for system management systems

Abstract

An advisement manager is provided. One embodiment includes a processor connected to a memory device. A manager module executing on the processor, and is configured to receive an event signal triggered by an event, store content of the event signal in the memory device, retrieve information for responding to the event from different sources, and transmit the response information to an output device. An interface module is configured to display event information and the response information, and accept a response selection.

1 . An advisement manager apparatus, comprising:
 a processor coupled to a memory device;   a manager module executing on the processor and configured to receive an event signal triggered by an event, store content of the event signal in the memory device, retrieve information for responding to the event from a plurality of sources, and transmit the response information to an output device; and   an interface module configured to display event information and the response information, and accept a response selection.   
     
     
         2 . The advisement manager apparatus of  claim 1 , wherein the response selection is a customized response selection different from the transmitted response information. 
     
     
         3 . The advisement manager apparatus of  claim 2 , wherein the response selection is stored for the particular event in a database. 
     
     
         4 . The advertisement manager apparatus of  claim 3 , wherein the stored response selection is used as response information for similar categorized future events. 
     
     
         5 . The advisement manager apparatus of  claim 1 , wherein the information for responding to the event is adapted over time based on previous response selections to improve a probability of solution response time to the event. 
     
     
         6 . The advisement manager apparatus of  claim 1 , wherein the event signal includes an associated event identification. 
     
     
         7 . An advisement manager system, comprising:
 a plurality of event detection modules coupled to a plurality of system devices connected in a network;   a processing device configured to receive detected event signals through the network and store event information in a memory device;   an advisement manager module configured to retrieve event information from the memory device, and retrieve adaptable response information for responding to the event; and   a user interface configured to select event information and associated response information, receive response selection from the adaptable response information, and receive input for customized response information.   
     
     
         8 . The advisement manager system of  claim 7 , wherein the response selection and the customized response information are stored for future adaptable response information associated with a similar categorized event. 
     
     
         9 . The advisement manager system of  claim 7 , wherein the event signal includes an associated event identification. 
     
     
         10 . A method for managing system events, the method comprising:
 upon detecting a system event, transmitting a system event signal;   using a processor to associate event information with the system event signal and storing the event information;   retrieving response information from a plurality of sources based on the event information;   displaying the event information and the response information on a user interface device;   receiving an action response selection from the user interface; and   storing the action response selection associated with the event information.   
     
     
         11 . The method of  claim 10 , wherein the response selection includes customized response information input through the user interface that is different from the retrieved response information. 
     
     
         12 . The method of  claim 11 , wherein the response selection is stored for use as future response information for similar categorized events in a database. 
     
     
         13 . The method of  claim 10 , wherein the event information includes one of text, audio and video. 
     
     
         14 . The method of  claim 10 , further comprising:
 adapting the response information for similar events over time based on selected action responses to improve a probability of solution response time to the event.   
     
     
         15 . A computer program product for managing system events comprising a computer usable medium including a computer readable program, wherein the computer readable program when executed on a computer causes the computer to:
 upon detection of a system event, transmit a system event signal;   associate event information with the system event signal and store the event information;   retrieve response information from a plurality of sources based on the event information;   display the event information and the response information on a user interface device;   receive an action response selection from the user interface; and   store the action response selection associated with the event information.   
     
     
         16 . The computer program product of  claim 15 , wherein the response selection includes customized response information input through the user interface that is different from the retrieved response information. 
     
     
         17 . The computer program product of  claim 16 , wherein the response selection is stored for use as future response information for similar categorized events in a database. 
     
     
         18 . The computer program product of  claim 15 , wherein the event information includes one of text, audio and video. 
     
     
         19 . The computer program product of  claim 15 , further causing the computer to:
 adapt the response information for similar events over time based on selected action responses to improve a probability of solving the similar events.   
     
     
         20 . The computer program product of  claim 15 , further causing the computer to:
 associate system contact information with the event information; and   display the system contact information on the user interface device.