Integrated call handler and email systems and methods

Abstract

Apparatuses, systems and methods are presented for handling calls. In one embodiment, an emergency call handling system capable of receiving visual information from callers and correlating the visual information to particular incidents is disclosed. To obtain visual information, a call handler may generate and send an electronic mail message to the caller. The caller may reply to the electronic mail message and attach an image captured with, for example, a camera phone. The visual information may then be correlated to the call between the caller and call handler. In addition, unsolicited visual information received by the emergency call handling system may be prioritized, triaged and delivered to the call handler. The visual information may be used to assess an emergency situation. The visual information may be forwarded to emergency service providers.

1 - 35 . (canceled) 
     
     
         36 . A method of contacting potential eyewitnesses to an event, said method comprising:
 determining a location and a time period of said event;   obtaining a listing of cellular phones proximate to said location during said time period; and   delivering messages to said cellular phones proximate to said location during said time period.   
     
     
         37 . The method of  claim 36 , wherein said obtaining step includes querying an ANIALI database. 
     
     
         38 . The method of  claim 36 , further including prioritizing said listing based on information related to said cellular phones.