Apparatus and method for managing interaction-based services

Abstract

A system that incorporates teachings of the present disclosure may include, for example, a syntactic component for retrieving records corresponding to an individual and analyzing the records to assess a condition for the individual; a user interface for capturing interaction data that is associated with an encounter between the individual and a service provider; and a semantic component for comparing the interaction data to interaction criteria, where an action plan for the individual is generated based at least in part on the assessed condition and the comparison of the interaction data to the interaction criteria. Other embodiments are disclosed.

1 . A storage medium for managing healthcare, the storage medium being embedded with computer instructions for:
 retrieving medical records corresponding to a patient;   analyzing the medical records to assess a health risk for the patient;   receiving interaction data through a user interface, the interaction data being associated with an encounter between the patient and a nurse;   comparing the interaction data to interaction criteria; and   determining a healthcare plan for the patient based at least in part on the assessed health risk and the comparison of the interaction data to the interaction criteria.   
     
     
         2 . The storage medium of  claim 1 , further comprising computer instructions for receiving the interaction data from a speech input, converting the speech input into text, and applying a natural language process to compare the interaction data to the interaction criteria. 
     
     
         3 . The storage medium of  claim 1 , wherein the interaction criteria comprises at least one of a respect criteria, a caring criteria, a wholeness criteria and a connection criteria. 
     
     
         4 . The storage medium of  claim 1 , wherein the interaction criteria is independent of vital signs, test results and asserted complaints of the patient. 
     
     
         5 . The storage medium of  claim 1 , further comprising computer instructions for adjusting a library of nursing benchmark language based at least in part on the received interaction data. 
     
     
         6 . The storage medium of  claim 1 , further comprising computer instructions for receiving the interaction data from a selection of pre-determined options. 
     
     
         7 . The storage medium of  claim 1 , wherein the user interface automatically captures the interface data without intervention of the nurse. 
     
     
         8 . A management system comprising:
 a syntactic component for retrieving records corresponding to an individual and analyzing the records to assess a condition for the individual;   a user interface for capturing interaction data that is associated with an encounter between the individual and a service provider; and   a semantic component for comparing the interaction data to interaction criteria, wherein an action plan for the individual is generated based at least in part on the assessed condition and the comparison of the interaction data to the interaction criteria.   
     
     
         9 . The system of  claim 8 , wherein the service provider is a nurse, and wherein the interaction criteria comprises at least one of a respect criteria, a caring criteria, a wholeness criteria and a connection criteria. 
     
     
         10 . The system of  claim 8 , wherein the user interface presents feedback to the service provider based on the interaction data. 
     
     
         11 . The system of  claim 8 , wherein the interaction data is captured from a speech input, converted into text, and compared to the interaction criteria using a natural language process. 
     
     
         12 . The system of  claim 8 , wherein the service provider is a nurse and further comprising a library of nursing benchmark language that is adjusted based at least in part on the received interaction data for the individual. 
     
     
         13 . The system of  claim 12 , wherein the library is adjusted based on interaction data associated with one or more other individuals. 
     
     
         14 . The system of  claim 8 , wherein the user interface is a remote portable device. 
     
     
         15 . A method for managing healthcare, the method comprising:
 receiving interaction data through a user interface of a processor, the interaction data being associated with an encounter between a patient and a nurse;   comparing the interaction data to interaction criteria by applying a natural language process of the processor; and   determining a healthcare plan for the patient based at least in part on the comparison of the interaction data to the interaction criteria using the processor.   
     
     
         16 . The method of  claim 15 , further comprising:
 accessing stored medical information corresponding to the patient using the processor;   analyzing the medical information to assess a health risk for the patient using the processor; and   determining a healthcare plan for the patient based at least in part on the assessed health risk and the comparison of the interaction data to the interaction criteria using the processor.   
     
     
         17 . The method of  claim 16 , further comprising receiving the interaction data from a speech input and converting the speech input into text. 
     
     
         18 . The method of  claim 15 , wherein the interaction criteria comprises at least one of a respect criteria, a caring criteria, a wholeness criteria and a connection criteria. 
     
     
         19 . The method of  claim 15 , wherein the interaction criteria is independent of vital signs, test results and asserted complaints of the patient. 
     
     
         20 . The method of  claim 15 , further comprising adjusting a library of nursing benchmark language based at least in part on the received interaction data.