Personalized course alerts and course completion recording service

Abstract

An automated method of providing courses to users within an organization can include subscribing a user to receive availability notifications for at least one selected course and notifying the user when a selected course is available. The method also can include detecting successful completion of the selected course by the user and responsive to the detecting step, updating a profile of the user to indicate successful completion of the selected course.

1 . An automated method of providing courses to users within an organization comprising: 
 subscribing a user to receive an availability notification for at least one selected course;    notifying the user when a selected course is available;    detecting a successful completion of the selected course by the user; and    responsive to said detecting step, updating a profile of the user to indicate successful completion of the selected course.    
   
   
       2 . The method of  claim 1 , further comprising selecting the user from a plurality of different users to be associated with a customer based upon a correspondence of courses completed by the user as indicated by the updated profile of the user and at least one attribute of the customer, whereby the correspondence indicates that the user has received training for a customer need indicated by the at least one attribute of the customer.  
   
   
       3 . The method of  claim 1 , further comprising automatically registering the user for the selected course.  
   
   
       4 . The method of  claim 3 , wherein the user is automatically registered for the selected course based upon availability of the user on a date and at a time when the selected course is scheduled.  
   
   
       5 . The method of  claim 1 , further comprising placing an entry corresponding to the selected course in an electronic calendar associated with the user.  
   
   
       6 . The method of  claim 1 , said method further comprising: 
 determining availability of the user based upon context information;    selecting a date and a time when the selected course is to be given according to the availability of the user; and    playing the selected course through a workstation associated with the user on the date and at about the time.    
   
   
       7 . The method of  claim 1 , said notifying step further comprising selecting at least one communication channel, according to context information for the user, over which a notification is sent.  
   
   
       8 . An automated method of providing courses to users within an organization comprising: 
 registering a user to receive notifications of course availability in accordance with a course profile specifying a plurality of courses to be completed;    notifying the user of availability of different ones of the plurality of courses specified by the course profile;    determining when individual ones of the plurality of courses are completed successfully by the user; and    updating a profile associated with the user based upon said determining step.    
   
   
       9 . The method of  claim 8 , further comprising selecting a communication channel from a plurality of communication channels, according to context information for the user, for notifying the user.  
   
   
       10 . The method of  claim 8 , further comprising automatically scheduling the user for at least one of the plurality of courses specified by the course profile.  
   
   
       11 . The method of  claim 10 , further comprising automatically playing the at least one of the plurality of courses through a workstation associated with the user on a scheduled date and at about a scheduled time.  
   
   
       12 . The method of  claim 10 , further comprising automatically placing an entry corresponding to at least one of the plurality of courses for which the user has been scheduled in an electronic calendar corresponding to the user.  
   
   
       13 . The method of  claim 8 , further comprising: 
 determining availability of the user according to context information; and    registering the user for at least one of the plurality of courses based upon the availability of the user.    
   
   
       14 . The method of  claim 12 , further comprising selecting a date and a time for the at least one of the plurality of courses according to the availability of the user.  
   
   
       15 . The method of  claim 8 , further comprising: 
 determining that the user is qualified to perform a selected task according to courses that have been completed successfully as specified in the profile; and    scheduling the user to perform the task.    
   
   
       16 . The method of  claim 8 , wherein the plurality of courses specified by the course profile corresponds to a task to be performed by the user.  
   
   
       17 . The method of  claim 8 , wherein the plurality of courses specified by the course profile is defined by the user and corresponds with a training goal of the user.  
   
   
       18 . The method of  claim 8 , wherein the plurality of courses specified by the course profile corresponds to at least one business goal of the organization.  
   
   
       19 . A machine readable storage, having stored thereon a computer program having a plurality of code sections executable by a machine for causing the machine to perform the steps of: 
 registering a user to receive notifications of course availability in accordance with a course profile specifying a plurality of courses to be completed;    notifying the user of availability of different ones of the plurality of courses specified by the course profile;    determining when individual ones of the plurality of courses are completed successfully by the user; and    updating a profile associated with the user based upon said determining step.    
   
   
       20 . The method of  claim 8 , further comprising selecting a communication channel from a plurality of communication channels, according to context information for the user, for notifying the user.