Method and system for manual adminission control with user options

Abstract

A call manager receives a call setup request for a Voice over Internet Protocol (VoP) call from a phone having an associated call originator. The call manager then determines whether sufficient bandwidth exists for the VoP call over a link using a bandwidth table. If insufficient bandwidth exists on the link for the VoP call, the call manager presents a plurality of call completion options to the call originator. One of the call completion options is a public switched telephone network (PSTN) option. In response to the selection of the PSTN option, the call manager routes the VoP call over a PSTN.

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       48 . A method for call control, comprising: 
 receiving a call setup request associated with a voice over packet (VoP) call between an origination and a destination;    prior to establishing the VoP call, determining whether bandwidth is available on a communication link between the origination and the destination;    selecting at least one call completion option for a call originator associated with the call setup request when bandwidth is not available, the at least one call completion option selected based on an identity of the call originator; and    presenting the selected call completion option to the call originator.    
   
   
       49 . The method of  claim 48 , wherein a call completion option selected based on an identity of the call originator comprises a call completion option selected based on an employee priority of the call originator.  
   
   
       50 . The method of  claim 48 , wherein the at least one call completion option comprises an alternate network option and further comprising: 
 receiving a selection of the alternate network option; and    establishing a connection between the origination and the destination using a public switched telephone network in response to the selection of the alternate network option by the call originator.    
   
   
       51 . The method of  claim 48 , wherein the at least one call completion option comprises a hold option to hold for a connection between the origination and the destination pending bandwidth availability and further comprising, upon receiving a selection of the hold option from the call originator: 
 storing the call setup request in response to the selection of the hold option;    determining when bandwidth is available; and    establishing a connection between the origination and the destination when bandwidth is available.    
   
   
       52 . The method of  claim 48 , wherein the at least one call completion option comprises a ring back option and further comprising, upon receiving a selection of the ring back option from the call originator: 
 storing the call setup request in response to the selection of the ring back option;    disconnecting with the call originator;    determining when the bandwidth is available;    establishing a connection between the origination and the destination; and    alerting the call originator that the VoP call will proceed.    
   
   
       53 . The method of  claim 48 , and further comprising: 
 determining available bandwidth on a link to complete the VoP call; and    reducing available bandwidth by the bandwidth used to complete the VoP call.    
   
   
       54 . The method of  claim 48 , wherein presenting the at least one call completion option comprises presenting the at least one call completion option using an interactive voice response system.  
   
   
       55 . A system for call control, comprising: 
 a memory; and    a processor coupled to the memory, the processor operable to:    receive a call setup request associated with a voice over packet (VoP) call between an origination and a destination;    prior to establishing the VoP call, determine whether bandwidth is available on a communication link between the origination and the destination;    select at least one call completion option for a call originator associated with the call setup request when bandwidth is not available, the at least one call completion option selected based on an identity of the call originator; and    present the selected call completion option to the call originator.    
   
   
       56 . The system of  claim 55 , wherein a call completion option selected based on an identity of the call originator comprises a call completion option selected based on an employee priority of the call originator.  
   
   
       57 . The system of  claim 55 , wherein: 
 the at least one call completion option comprises an alternate network option; and    the processor is further operable to: 
 receive a selection of the alternate network option; and  
 establish a connection between the origination and the destination using a public switched telephone network in response to the selection of the alternate network option by the call originator.  
   
   
   
       58 . The system of  claim 55 , wherein: 
 the at least one call completion option comprises a hold option to hold for a connection between the origination and the destination pending bandwidth availability; and    the processor is further operable to, upon receiving a selection of the hold option: 
 store the call setup request in response to the selection of the hold option;  
 determine when bandwidth is available; and  
 establish a connection between the origination and the destination when bandwidth is available.  
   
   
   
       59 . The system of  claim 55 , wherein: 
 the at least one call completion option comprises a ring back option; and    the processor is further operable to, upon receiving a selection of the ring back option from the call originator: 
 store the call setup request in response to the selection of the ring back option;  
 disconnect with the call originator;  
 determine when the bandwidth is available;  
 establish a connection between the origination and the destination; and  
 alert the call originator that the VoP call will proceed.  
   
   
   
       60 . The system of  claim 55 , wherein the processor is further operable to: 
 determine available bandwidth on a link to complete the VoP call; and    reduce available bandwidth by the bandwidth used to complete the VoP call.    
   
   
       61 . The method according to  claim 55 , wherein the processor operable to present the at least one call completion option comprises the processor operable to present the at least one call completion option using an interactive voice response system.  
   
   
       62 . A system for call control, comprising: 
 means for receiving a call setup request associated with a voice over packet (VoP) call between an origination and a destination;    means for prior to establishing the VoP call, determining whether bandwidth is available on a communication link between the origination and the destination;    means for selecting at least one call completion option for a call originator associated with the call setup request when bandwidth is not available, the at least one call completion option selected based on an identity of the call originator; and    means for presenting the selected call completion option to the call originator.    
   
   
       63 . The system of  claim 62 , wherein a call completion option selected based on an identity of the call originator comprises a call completion option selected based on an employee priority of the call originator.  
   
   
       64 . Logic embodied in a computer readable medium, the computer readable medium comprising code operable to: 
 receive a call setup request associated with a voice over packet (VoP) call between an origination and a destination;    prior to establishing the VoP call, determine whether bandwidth is available on a communication link between the origination and the destination;    select at least one call completion option for a call originator associated with the call setup request when bandwidth is not available, the at least one call completion option selected based on an identity of the call originator; and    present the selected call completion option to the call originator.    
   
   
       65 . The medium of  claim 64 , wherein a call completion option selected based on an identity of the call originator comprises a call completion option selected based on an employee priority of the call originator.  
   
   
       66 . A method for call control, comprising: 
 receiving a call setup request associated with a voice over packet (VoP) call between an origination and a destination;    determining whether bandwidth is available on a communication link between the origination and the destination;    presenting at least one call completion option for a call originator associated with the call setup request when bandwidth is not available; and    wherein presenting the call completion option comprises presenting the call completion option using an interactive voice response system.    
   
   
       67 . A method for call control, comprising: 
 receiving a call setup request associated with a voice over packet (VoP) call between an origination and a destination;    prior to establishing the VoP call, determining whether bandwidth is available on a communication link between the origination and the destination;    selecting at least one call completion option for presentation to a call originator associated with the call setup request based on an identity of the call originator;    presenting the selected at least one call completion option when bandwidth is not available, the at least one call completion option comprising a hold option to hold for a connection between the origination and the destination pending bandwidth availability; and    upon receiving a selection of the hold option from the call originator: 
 storing the call setup request in response to the selection of the hold option;  
 determining when bandwidth is available; and  
 establishing a connection between the origination and the destination when the bandwidth is available.  
   
   
   
       68 . The method of  claim 67 , wherein selecting the at least one call completion option for presentation to the call originator based on an identity of the call originator comprises selecting the at least one call completion option for presentation to the call originator based on an employee priority of the call originator.