Method and apparatus for tracking call processing failure data in a radiotelephone system

Abstract

A system ( 102 ) for monitoring call processing failures in a radiotelephone network ( 100 ) includes a server ( 140 ) coupled with the radiotelephone network and configured to receive call processing failure data. The system further includes a plurality ( 142 ) of clients configured to be coupled to the server on a network ( 144 ) for display and analysis of the call processing failure data. The clients may include a portable client ( 152, 154 ) for remote or wireless access to call processing failure data at the server, permitting troubleshooting and failure analysis in the field. The client computers are preferably Windows-based and provides both analog (AMPS) and digital call processing failure counts.

1 . A method for the real-time collection of call processing failures in a radiotelephone network comprising: 
 receiving call processing failure data from a plurality of switches;    analyzing the call processing failure data at a server;    determining the call processing failure data present;    assigning the call processing failure data to one of a plurality of failure types;    determining the one of a plurality of call processing failure type is one of an analog call processing failure and a digital call processing failure;    incrementing a count for the one of a plurality of failure types;    storing the failure type and the count for the one of a plurality of failure types;    troubleshooting the one of a plurality of failure types; and    transmitting to at least one client the troubleshooting information for the call processing failure data based on the one of a plurality of failure types.    
   
   
       2 . The method of  claim 1  wherein the one of a plurality of failure types comprises an analog call processing failure which further comprises one of a lost call failure, a voice channel confirmation failure, an alert confirmation failure, a old cell timeout failure, a new cell timeout failure, a glare condition mobile busy failure, a call setup timeout failure, a call shutdown failure, a alert confirmation failure, a forced release time failure, a new cell timeout and old cell timeout failure, and a transmitter activation failure.  
   
   
       3 . The method of  claim 1  wherein the one of a plurality of failure types comprises a digital call processing failure which further comprises one of a lost call failure, an alert confirmation failure, a glare condition mobile busy failure, a call setup timeout failure, a call shutdown failure, a forced release time failure, a code division multiple access (“CDMA”) channel activation failure, CDMA channel element, speech handler (“CE/SH”) Channel Protocol Failure, a CDMA failure to establish CE/SH channel protocol, a release confirmation failure, a setup channel glare failure, and a CDMA traffic channel confirmation failure.  
   
   
       4 . A computer readable medium having computer executable software code stored thereon for processing call processing failure data for a radiotelephone system, the computer readable program code comprising: 
 a first computer readable program code configured for receiving call processing failure data from a plurality of switches;    a second computer readable program code configured for analyzing the call processing failure data at a server;    a third computer readable program code configured for determining the call processing failure data present;    a fourth computer readable program code configured for assigning the call processing failure data to one of a plurality of failure types;    a fifth computer readable program code configured for determining the one of a plurality of failure types is one of an analog call processing failure and a digital call processing failure;    a sixth computer readable program code configured for incrementing a count for the one of a plurality of failure types;    an seventh computer readable program code configured for storing the one of a plurality of a failure types and the count for the one of a plurality of failure types;    a eighth computer readable program code configured for troubleshooting the one of a plurality of failure types; and    a ninth computer readable program code configured for transmitting to at least one client the troubleshooting information for the call processing failure data based on the one of a plurality of failure types.    
   
   
       5 . The computer readable medium having computer executable software code stored thereon for processing call processing failure data for a radiotelephone system of  claim 4  wherein the one of a plurality of failure types comprises an analog call processing failure which further comprises a computer readable program code configured to determine whether the analog call processing failure comprises one of a lost call failure, a voice channel confirmation failure, an alert confirmation failure, a old cell timeout failure, a new cell timeout failure, a glare condition mobile busy failure, a call setup timeout failure, a call shutdown failure, an alert confirmation failure, a forced release time failure, a new cell timeout and old cell timeout failure, and a transmitter activation failure.  
   
   
       6 . The computer readable medium having computer executable software code stored thereon for processing call processing failure data for a radiotelephone system of  claim 4  wherein the one of a plurality of failure types comprises a digital call processing failure which further comprises a computer readable program code configured to one of a lost call failure, an alert confirmation failure, a glare condition mobile busy failure, a call setup timeout failure, a call shutdown failure, a forced release time failure, a CDMA channel activation failure, CDMA CE/SH Channel Protocol Failure, a CDMA failure to establish CE/SH channel protocol, a release confirmation failure, a setup channel glare failure, and a CDMA traffic channel confirmation failure.  
   
   
       7 . A system for monitoring call processing failures in a radiotelephone network, the system comprising: 
 a server coupled with the radiotelephone network and configured to receive call processing failure data from a plurality of switches;    the server further configured to analyze the call processing failure;    the server further configured to determine the call processing failure data present;    the server further configured to assign the call processing failure data to one of a plurality of failure types;    the server further configured to determine the one of a plurality of failure types comprises one of an analog call processing failure and a digital call processing failure;    the server further configured to increment a count for the one of a plurality of failure types;    the server further configured to store the one of a plurality of failure types and the count for the one of a plurality of failure types;    the server further configured to troubleshoot the one of a plurality of failure types; and    the server further configured to transmit to at least one client the troubleshooting information for the call processing failure data based on the one of a plurality of failure types.    
   
   
       8 . The system of  claim 7  wherein the server is further configured to determine whether the analog call processing failure comprises one of a lost call failure, a voice channel confirmation failure, an alert confirmation failure, a old cell timeout failure, a new cell timeout failure, a glare condition mobile busy failure, a call setup timeout failure, a call shutdown failure, an alert confirmation failure, a forced release time failure, a new cell timeout and old cell timeout failure, and a transmitter activation failure.  
   
   
       9 . The system of  claim 7  wherein the server is further configured to determine whether the digital call processing failure comprises one of a lost call failure, an alert confirmation failure, a glare condition mobile busy failure, a call setup timeout failure, a call shutdown failure, a forced release time failure, a CDMA channel activation failure, CDMA CE/SH Channel Protocol Failure, a CDMA failure to establish CE/SH channel protocol, a release confirmation failure, a setup channel glare failure, and a CDMA traffic channel confirmation failure.  
   
   
       10 . The system of  claim 7  wherein at least one client comprises a portable computer configured to remotely access the server for display and analysis of the call processing failure data.  
   
   
       11 . The system of  claim 10  wherein the plurality of clients are configured to selectively display both the real time call processing failure data and the archived data.  
   
   
       12 . The system of  claim 7  further comprising a local area network coupling the server and the plurality of clients.  
   
   
       13 . The system of  claim 12  wherein the local area network is an Ethernet network.  
   
   
       14 . The system of  claim 12  wherein each client of the plurality of clients comprises a personal computer.