Method and system for providing vehicle-directed services

Abstract

The present invention provides a method, system, and computer usable medium for directing service in a vehicle. A service request is received at a service management application from the vehicle. A vehicle location is also received. Vehicle delivery-enabling information is determined based on the service request and the vehicle location. The service corresponding to the service request is configured based on the vehicle delivery-enabling information. The configured service is sent to the vehicle.

I claim:  
     
         1 . A method for directing service in a vehicle comprising: 
 receiving a service request from the vehicle;    receiving a vehicle location;    determining vehicle delivery-enabling information based on the service request and the vehicle location;    configuring the service corresponding to the service request based on the vehicle delivery-enabling information; and    sending the configured service to the vehicle.    
     
     
         2 . The method of  claim 1  further comprising: 
 receiving a signal including a vehicle identifier from a vehicle communication component.  
 
     
     
         3 . The method of  claim 2  wherein the vehicle identifier is a unique code including user identifier information and vehicle location.  
     
     
         4 . The method of  claim 1  further comprising: 
 sending a list of delivery channels to a vehicle communication component.  
 
     
     
         5 . The method of  claim 4  further comprising: 
 selecting a channel from the list of delivery channels to deliver the configured service corresponding to the service request.  
 
     
     
         6 . The method of  claim 5  further comprising: 
 optimizing the configured service for communication based on the selected delivery channel.  
 
     
     
         7 . The method of  claim 1  further comprising: 
 configuring a vehicle communication component in the vehicle based on the vehicle delivery-enabling information.  
 
     
     
         8 . The method of  claim 1  further comprising: 
 creating a profile that includes vehicle delivery-enabling information.  
 
     
     
         9 . The method of  claim 1  wherein determining vehicle delivery-enabling information is based on at least one pre-determined user input.  
     
     
         10 . The method of  claim 1  wherein sending the service corresponding to the service request comprises sending electronic mail to a vehicle communication component.  
     
     
         11 . The method of  claim 1  further comprising: 
 updating the vehicle delivery-enabling information at a service management application while the application is in contact with a vehicle communication component.  
 
     
     
         12 . A system for directing service in a vehicle comprising: 
 means for receiving a service request from the vehicle;    means for receiving a vehicle location;    means for determining vehicle delivery-enabling information based on the service request and the vehicle location;    means for configuring the service corresponding to the service request based on the vehicle delivery-enabling information; and    means for sending the configured service to the vehicle.    
     
     
         13 . The system of  claim 12  further comprising: 
 means for receiving a signal including a vehicle identifier from a vehicle communication component.  
 
     
     
         14 . The system of  claim 12  further comprising: 
 means for sending a list of delivery channels to a vehicle communication component.  
 
     
     
         15 . The system of  claim 14  further comprising: 
 means for selecting a channel from the list of delivery channels to deliver the configured service corresponding to the service request.  
 
     
     
         16 . The system of  claim 15  further comprising: 
 means for optimizing the configured service for communication based on the selected delivery channel.  
 
     
     
         17 . The system of  claim 12  further comprising: 
 means for configuring a vehicle communication component in the vehicle based on the vehicle delivery-enabling information.  
 
     
     
         18 . The system of  claim 12  further comprising: 
 means for creating a profile that includes vehicle delivery-enabling information.  
 
     
     
         19 . The system of  claim 1  further comprising: 
 means for updating the vehicle delivery-enabling information at a service management application while the application is in contact with a vehicle communication component.  
 
     
     
         20 . A computer usable medium including a program for directing service in a vehicle comprising: 
 computer readable program code that receives a service request from the vehicle;    computer readable program code that receives a vehicle location;    computer readable program code that determines vehicle delivery-enabling information based on the service request and the vehicle location;    computer readable program code that configures the service corresponding to the service request based on the vehicle delivery-enabling information; and    computer readable program code that sends the configured service to the vehicle.    
     
     
         21 . The computer usable medium of  claim 20  comprising: 
 computer readable program code that receives a signal including a vehicle identifier from a vehicle communication component.  
 
     
     
         22 . The computer usable medium of  claim 21  wherein the vehicle identifier is a unique code including user identifier information and vehicle location.  
     
     
         23 . The computer usable medium of  claim 20  further comprising: 
 computer readable program code that sends a list of delivery channels to a vehicle communication component.  
 
     
     
         24 . The computer usable medium of  claim 23  further comprising: 
 computer readable program code that selects a channel from the list of delivery channels to deliver the configured service corresponding to the service request.  
 
     
     
         25 . The computer usable medium of  claim 24  further comprising: 
 computer readable program code that optimizes the configured service for communication based on the selected delivery channel.  
 
     
     
         26 . The computer usable medium of  claim 20  further comprising: 
 computer readable program code that configures a vehicle communication component in the vehicle based on the vehicle delivery-enabling information.  
 
     
     
         27 . The computer usable medium of  claim 20  further comprising: 
 computer readable program code that creates a profile that includes vehicle delivery-enabling information.  
 
     
     
         28 . The computer usable medium of  claim 20  wherein determining vehicle delivery-enabling information is based on at least one pre-determined user input.  
     
     
         29 . The computer usable medium of  claim 20  wherein sending the service corresponding to the service request comprises sending electronic mail to a vehicle communication component.  
     
     
         30 . The computer usable medium of  claim 20  further comprising: 
 computer readable program code that updates the vehicle delivery-enabling information at a service management application while the application is in contact with a vehicle communication component.