Systems and methods for managing electronic communications using token information to adjust access rights

Abstract

A token may be issued for a person for whom access rights are to be adjusted. An interaction manager may receive an interaction request and the token. One or more selection criterion may thereupon be adjusted based on the token which may result in a greater access to information being provided. The information may include interaction information displayed as an interaction space on a caller's communication device.

What is claimed is:  
     
         1 . A method of adjusting, for a requester of information, at least one selection criterion, comprising: 
 receiving a request for information from the requester;    determining if a token is associated with the requester; and    if a token is associated with the requester, adjusting the at least one information selection criterion usable to identify information corresponding to the requester based on the token.    
     
     
         2 . The method of  claim 1 , further comprising providing the identified information to the requester.  
     
     
         3 . The method of  claim 2 , wherein providing the identified information includes providing interaction information to the requester.  
     
     
         4 . The method of  claim 3 , wherein the interaction information relates to potential interaction with an issuer of the token.  
     
     
         5 . The method of  claim 3 , wherein the interaction information includes at least one of visibility information, accessibility information, and continuity information.  
     
     
         6 . The method of  claim 5 , wherein the accessibility information includes at least one hypertext link associated with an issuer of the token.  
     
     
         7 . The method of  claim 5 , wherein the continuity information relates to past interactions between the requester and an issuer of the token.  
     
     
         8 . The method of  claim 5 , further comprising presenting the interaction information to the requester as an interaction space.  
     
     
         9 . The method of  claim 8 , further comprising displaying the interaction space to the requester on a web-enabled device.  
     
     
         10 . The method of  claim 1 , wherein determining if a token is associated with the requester comprises: 
 obtaining a token associated with the requester from a data source if the token exists.    
     
     
         11 . The method of  claim 10 , further comprising obtaining an expiration date of the token.  
     
     
         12 . The method of  claim 10 , wherein adjusting the at least one information selection criterion comprises: 
 determining if the expiration date has occurred; and    adjusting the at least one selection criterion only if the expiration has not occurred.    
     
     
         13 . The method of  claim 10 , wherein obtaining the token associated with a requester comprises reading the token from a card.  
     
     
         14 . The method of  claim 13 , wherein reading the token from a card comprises reading the token using a card reader.  
     
     
         15 . A system that adjusts, for a requester of information, at least one selection criterion, comprising: 
 an input interface that receives an interaction request; and    a controller that identifies a token associated with the requester and adjusts the at least one information selection criterion usable to identify information corresponding to the requester based on the identified token.    
     
     
         16 . The system of  claim 15 , further comprising an output interface that provides the identified information to the requester.  
     
     
         17 . The system of  claim 16 , wherein the identified information includes interaction information for the requester.  
     
     
         18 . The system of  claim 17 , wherein the interaction information relates to potential interaction with an issuer of the token.  
     
     
         19 . The system of  claim 17 , wherein the interaction information includes at least one of visibility information, accessibility information, and continuity information.  
     
     
         20 . The system of  claim 19 , wherein the accessibility information includes at least one hypertext link associated with an issuer of the token.  
     
     
         21 . The system of  claim 19 , wherein the continuity information relates to past interactions between the requester and an issuer of the token.  
     
     
         22 . The system of  claim 19 , wherein the output interface presents the interaction information to the requester as an interaction space.  
     
     
         23 . The system of  claim 22 , wherein the output interface displays the interaction space to the requester on a web-enabled device.  
     
     
         24 . The system of  claim 15 , wherein the controller obtains an expiration date of the token.  
     
     
         25 . The system of  claim 24 , wherein the controller adjusts the at least one information selection criterion by determining if the expiration date has occurred and adjusts the at least one selection criterion only if the expiration has not occurred.  
     
     
         26 . The system of  claim 15 , wherein the input interface obtains a token associated with the requester from a data source if the token exists.  
     
     
         27 . The system of  claim 26 , wherein the obtained token is read from a card.  
     
     
         28 . The system of  claim 27 , wherein the input interface includes a card reader.