Communication system and information processing apparatus that manage log information about an external apparatus, and control method therefor

Abstract

An information processing apparatus configured to manage operation log information about an external apparatus and communicate with a communication apparatus communicating with the external apparatus, includes at least one controller configured to acquire the operation log information about the external apparatus and to transmit, upon receiving a notification from the communication apparatus, state information based on the operation log information, to the communication apparatus. The notification indicates a communication error in communication between the external apparatus and the communication apparatus, wherein a message based on the state information is displayed on the communication apparatus.

What is claimed is: 
     
       1. A communication system comprising:
 a communication apparatus configured to communicate with an external apparatus; and 
 an information processing apparatus configured to manage operation log information about the external apparatus, 
 wherein the information processing apparatus comprises at least one controller configured to: 
 acquire the operation log information about the external apparatus; and 
 transmit, upon receiving a notification from the communication apparatus, state information based on the operation log information to the communication apparatus, the notification indicating a communication error in communication between the external apparatus and the communication apparatus, and 
 wherein the communication apparatus comprises: 
 a display device configured to display information; and 
 at least one controller configured to: 
 notify, upon detecting that the communication with the external apparatus is not performed normally, the information processing apparatus of the communication error; and 
 acquire the state information and cause the display device to display a message based on the state information. 
 
     
     
       2. The communication system according to  claim 1 , wherein the controller of the information processing apparatus determines, based on at least the operation log information, whether a communication destination indicated by apparatus information is an invalid communication destination. 
     
     
       3. The communication system according to  claim 1 , wherein the controller of the information processing apparatus determines, based on at least the operation log information, whether the external apparatus is operating. 
     
     
       4. The communication system according to  claim 1 , wherein the controller of the information processing apparatus determines, based on at least the operation log information, whether an error has occurred in a communication destination indicated by apparatus information. 
     
     
       5. The communication system according to  claim 1 , wherein the controller of the information processing apparatus determines, based on at least the operation log information, whether a communication environment of the external apparatus is normal. 
     
     
       6. The communication system according to  claim 1 , wherein the controller of the information processing apparatus determines, based on at least the operation log information, whether a communication function of the external apparatus is deactivated. 
     
     
       7. The communication system according to  claim 1 , wherein the controller of the information processing apparatus determines, based on at least the operation log information, whether another processing is executed in the external apparatus in preference to the communication with the communication apparatus. 
     
     
       8. The communication system according to  claim 1 , wherein the controller of the information processing apparatus attempts to communicate with the external apparatus, acquires a communication result, and outputs the state information about the external apparatus based on at least the communication result and the operation log information. 
     
     
       9. An information processing apparatus configured to manage operation log information about an external apparatus and communicate with a communication apparatus communicating with the external apparatus, the information processing apparatus comprising at least one controller configured to:
 acquire the operation log information about the external apparatus; and 
 transmit, upon receiving a notification from the communication apparatus, state information based on the operation log information, to the communication apparatus, the notification indicating a communication error in communication between the external apparatus and the communication apparatus, 
 wherein a message based on the state information is displayed on the communication apparatus. 
 
     
     
       10. The information processing apparatus according to  claim 9 , wherein the controller determines, based on at least the operation log information, whether a communication destination indicated by apparatus information is an invalid communication destination. 
     
     
       11. The information processing apparatus according to  claim 9 , wherein the controller determines, based on at least the operation log information, whether the external apparatus is operating. 
     
     
       12. The information processing apparatus according to  claim 9 , wherein the controller of the information processing apparatus determines, based on at least the operation log information, whether an error has occurred in a communication destination indicated by apparatus information. 
     
     
       13. The information processing apparatus according to  claim 9 , wherein the controller determines, based on at least the operation log information, whether a communication environment of the external apparatus is normal. 
     
     
       14. The information processing apparatus according to  claim 9 , wherein the controller determines, based on at least the operation log information, whether a communication function of the external apparatus is deactivated. 
     
     
       15. The information processing apparatus according to  claim 9 , wherein the controller determines, based on at least the operation log information, whether another processing is executed in the external apparatus in preference to the communication with the communication apparatus. 
     
     
       16. The information processing apparatus according to  claim 9 , wherein the controller attempts to communicate with the external apparatus, acquires a communication result, and outputs the state information about the external apparatus based on at least the communication result and the operation log information. 
     
     
       17. A control method for an information processing apparatus, the information processing apparatus being configured to manage operation log information about an external apparatus and communicate with a communication apparatus configured to communicate with the external apparatus, the control method comprising:
 acquiring the operation log information about the external apparatus; and 
 transmitting, upon receiving a notification from the communication apparatus indicating a communication error between the external apparatus and the communication apparatus, state information based on the operation log information to the communication apparatus, 
 wherein a message based on the state information is displayed on the communication apparatus.