Inventor · disambiguated record
Praphul Kumar
Also filed as: KUMAR PRAPHUL
36 granted patents·4 pending applications·629 citations·filing 2013–2023
97Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC24ANGEL COM INCORPORATED7ANGEL COM INC5SUCCESSKPI INC2GENESYS CLOUD SERVICES INC1
Top patents by PatentIndex Score
40 records- 0198US9313332B1Routing user communications to agentsANGEL COM INC·Filed 2013·Granted Apr 12, 2016·96 cites·18 claims
- 0296US9148512B1Routing user communications to agentsANGEL COM INC·Filed 2013·Granted Sep 29, 2015·41 cites·23 claims
- 0395US10346635B2System and method for data management and task routing based on data taggingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jul 9, 2019·242 cites·16 claims
- 0494US9392112B2Flow designer for contact centersGENESYS TELECOMM LAB INC·Filed 2015·Granted Jul 12, 2016·11 cites·38 claims
- 0593USD771643SDisplay screen with graphical user interfaceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Nov 15, 2016·68 cites·1 claims
- 0691US9571646B2Routing user communications to agentsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Feb 14, 2017·9 cites·19 claims
- 0791US8917828B2Multi-channel delivery platformANGEL COM INC·Filed 2013·Granted Dec 23, 2014·12 cites·20 claims
- 0890US9900438B1Pinning in an interactive media/voice response systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Feb 20, 2018·12 cites·20 claims
- 0990USD763863SDisplay screen with graphical user interfaceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Aug 16, 2016·46 cites·1 claims
- 1087US10101974B2Contact center application creating using reusable program modulesANGEL COM INCORPORATED·Filed 2014·Granted Oct 16, 2018·10 cites·20 claims
- 1186US9468040B2Multi-channel delivery platformANGEL COM INCORPORATED·Filed 2014·Granted Oct 11, 2016·7 cites·20 claims
- 1285US9571636B2Call center builder platformANGEL COM INCORPORATED·Filed 2014·Granted Feb 14, 2017·8 cites·20 claims
- 1385US9185219B2Recording user communicationsANGEL COM INC·Filed 2014·Granted Nov 10, 2015·7 cites·20 claims
- 1483US9285974B2Application builder platformANGEL COM INC·Filed 2014·Granted Mar 15, 2016·7 cites·20 claims
- 1582US9712481B2Social media feedback for routing user communicationsANGEL COM INCORPORATED·Filed 2014·Granted Jul 18, 2017·8 cites·16 claims
- 1682US9485359B2Recording user communicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Nov 1, 2016·4 cites·20 claims
- 1779US9992341B2System and method for managing customer interactions for contact center based on agent proximityGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Jun 5, 2018·4 cites·20 claims
- 1878US11228682B2Technologies for incorporating an augmented voice communication into a communication routing configurationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Jan 18, 2022·4 cites·21 claims
- 1978US9467563B1Visual interactive voice response systemANGEL COM INCORPORATED·Filed 2015·Granted Oct 11, 2016·4 cites·20 claims
- 2077US10484539B2System and method for managing interaction flow for contact centersGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Nov 19, 2019·3 cites·20 claims
- 2177US10382626B2Routing user communications to agentsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Aug 13, 2019·2 cites·20 claims
- 2276US10063701B2Custom grammars builder platformANGEL COM INCORPORATED·Filed 2014·Granted Aug 28, 2018·6 cites·21 claims
- 2373US10015315B2Call center builder platformGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Jul 3, 2018·2 cites·20 claims
- 2469US10027618B2Social media feedback for routing user communicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Jul 17, 2018·2 cites·20 claims
- 2569US9742913B2Recording user communicationsANGEL COM INCORPORATED·Filed 2014·Granted Aug 22, 2017·2 cites·20 claims
- 2668US9860379B2Recording user communicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jan 2, 2018·1 cites·22 claims
- 2765USD802613SDisplay screen with graphical user interfaceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Nov 14, 2017·9 cites·1 claims
- 2865US9706050B2Routing user communications to agentsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jul 11, 2017·1 cites·20 claims
- 2959US10222933B2System and method for managing multiple interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Mar 5, 2019·1 cites·20 claims
- 3059US2025086464A1Executing playbooks based on cluster driftSUCCESSKPI INC·Filed 2023·Application pending·0 cites
- 3156US11765269B2Technologies for incorporating an augmented voice communication into a communication routing configurationGENESYS CLOUD SERVICES INC·Filed 2021·Granted Sep 19, 2023·0 cites·20 claims
- 3255US9866692B2Routing user communications to agentsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Jan 9, 2018·0 cites·18 claims
- 3353US10009463B2Multi-channel delivery platformGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jun 26, 2018·0 cites·18 claims
- 3453US2023162058A1Systems and methods for implementing playbooksSUCCESSKPI INC·Filed 2021·Application pending·0 cites
- 3553US2018146093A1Recording user communicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Application pending·0 cites
- 3651US10225407B2Pinning in an interactive media/voice response systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Mar 5, 2019·0 cites·18 claims
- 3750US10666804B2System and method for managing customer interactions for contact center based on agent proximityGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted May 26, 2020·0 cites·20 claims
- 3847US10359923B2Application builder platformGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jul 23, 2019·0 cites·20 claims
- 3946US10270908B2Visual interactive voice response systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Apr 23, 2019·0 cites·20 claims
- 4044US2016350699A1System and method for quality management platformGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →