Inventor · disambiguated record
R. Mathangi Sri
Also filed as: SRI R MATHANGI
15 granted patents·7 pending applications·99 citations·filing 2013–2021
92Inventor score
Top patents by PatentIndex Score
22 records- 0194US10417643B2Method for personalizing customer interaction experiences by routing to customer interaction channels[24]7 AI INC·Filed 2015·Granted Sep 17, 2019·18 cites·12 claims
- 0290US9894207B2Stage-wise analysis of text-based interactions24/7 CUSTOMER INC·Filed 2017·Granted Feb 13, 2018·10 cites·21 claims
- 0389US10038786B2Method and apparatus for improving goal-directed textual conversations between agents and customers24/7 CUSTOMER INC·Filed 2015·Granted Jul 31, 2018·8 cites·40 claims
- 0486US10484541B2Method and apparatus for improving goal-directed textual conversations between agents and customers[24]7 AI INC·Filed 2018·Granted Nov 19, 2019·6 cites·25 claims
- 0586US10467854B2Method and apparatus for engaging users on enterprise interaction channels[24]7 AI INC·Filed 2017·Granted Nov 5, 2019·4 cites·26 claims
- 0686US10311377B2Categorization of user interactions into predefined hierarchical categories[24]7 AI INC·Filed 2017·Granted Jun 4, 2019·7 cites·20 claims
- 0786US9652793B2Stage-wise analysis of text-based interactions24/7 CUSTOMER INC·Filed 2014·Granted May 16, 2017·7 cites·21 claims
- 0886US9626629B2Categorization of user interactions into predefined hierarchical categories24/7 CUSTOMER INC·Filed 2014·Granted Apr 18, 2017·18 cites·15 claims
- 0985US9055148B2Method and apparatus for analyzing leakage from chat to voice24 7 CUSTOMER INC·Filed 2014·Granted Jun 9, 2015·7 cites·36 claims
- 1079US9600828B2Tracking of near conversions in user engagements24/7 CUSTOMER INC·Filed 2013·Granted Mar 21, 2017·3 cites·11 claims
- 1178US9460455B2Determining product categories by mining interaction data in chat transcripts24/7 CUSTOMER INC·Filed 2013·Granted Oct 4, 2016·10 cites·21 claims
- 1265US2020013071A1Method for personalizing customer interaction experiences by routing to customer interaction channels[24]7 AI INC·Filed 2019·Application pending·0 cites
- 1360US10339534B2Segregation of chat sessions based on user query[24]7 AI INC·Filed 2014·Granted Jul 2, 2019·1 cites·18 claims
- 1458US2021350419A1Method and system for facilitating a provisioning of advertisements to customers[24]7 AI INC·Filed 2021·Application pending·0 cites
- 1556US2013282595A1Method and apparatus for optimizing web and mobile self-serve apps24 7 CUSTOMER INC·Filed 2013·Application pending·0 cites
- 1655US9621725B2Method and apparatus for analyzing leakage from chat to voice24/7 CUSTOMER INC·Filed 2016·Granted Apr 11, 2017·0 cites·26 claims
- 1753US9350863B2Method and apparatus for analyzing leakage from chat to voice24 7 CUSTOMER INC·Filed 2015·Granted May 24, 2016·0 cites·36 claims
- 1852US10225405B2Stage-wise analysis of text-based interactions[24]7 AI INC·Filed 2018·Granted Mar 5, 2019·0 cites·21 claims
- 1952US2017364965A1Method and apparatus for facilitating a provisioning of advertisements to customers24/7 CUSTOMER INC·Filed 2017·Application pending·0 cites
- 2048US2016342911A1Method and system for effecting customer value based customer interaction management24/7 CUSTOMER INC·Filed 2016·Application pending·0 cites
- 2139US2017270416A1Method and apparatus for building prediction models from customer web logs24/7 CUSTOMER INC·Filed 2017·Application pending·0 cites
- 2239US2018129512A1Method and apparatus for serving online communities of users24/7 CUSTOMER INC·Filed 2016·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →