Inventor · disambiguated record
Pallipuram V. Kannan
Also filed as: KANNAN PALLIPURAM V
36 granted patents·21 pending applications·485 citations·filing 1998–2021
98Inventor score
Top patents by PatentIndex Score
57 records- 0195US9092801B2Customer journey prediction and resolutionCHANG ANDREW·Filed 2012·Granted Jul 28, 2015·46 cites·17 claims
- 0294US8565411B2Method and apparatus for optimizing customer service across multiple channelsKANNAN PALLIPURAM V·Filed 2010·Granted Oct 22, 2013·29 cites·17 claims
- 0393US9536269B2Method and apparatus for analyzing and applying data related to customer interactions with social mediaCHANG ANDREW·Filed 2012·Granted Jan 3, 2017·28 cites·15 claims
- 0493US9129290B2Apparatus and method for predicting customer behaviorKANNAN PALLIPURAM V·Filed 2009·Granted Sep 8, 2015·40 cites·20 claims
- 0593US9077804B2Interaction management24 7 CUSTOMER INC·Filed 2014·Granted Jul 7, 2015·28 cites·20 claims
- 0693US7761321B2System and method for customer requests and contact management24 7 CUSTOMER INC·Filed 2006·Granted Jul 20, 2010·56 cites·32 claims
- 0792US10635695B2Systems and methods for facilitating dialogue mining[24]7 AI INC·Filed 2017·Granted Apr 28, 2020·11 cites·40 claims
- 0892US10592949B2Method and apparatus for linking customer interactions with customer messaging platforms[24]7 AI INC·Filed 2016·Granted Mar 17, 2020·8 cites·21 claims
- 0992US10089639B2Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification24/7 CUSTOMER INC·Filed 2014·Granted Oct 2, 2018·17 cites·12 claims
- 1092US9661067B2Systems and methods for facilitating dialogue mining24/7 CUSTOMER INC·Filed 2014·Granted May 23, 2017·20 cites·11 claims
- 1190US9519936B2Method and apparatus for analyzing and applying data related to customer interactions with social mediaVIJAYARAGHAVAN RAVI·Filed 2012·Granted Dec 13, 2016·26 cites·34 claims
- 1289US10038786B2Method and apparatus for improving goal-directed textual conversations between agents and customers24/7 CUSTOMER INC·Filed 2015·Granted Jul 31, 2018·8 cites·40 claims
- 1389US9519903B2Method and apparatus for proactive notifications based on the location of a user24/7 CUSTOMER INC·Filed 2013·Granted Dec 13, 2016·27 cites·31 claims
- 1489US8396741B2Mining interactions to manage customer experience throughout a customer service lifecycleKANNAN PALLIPURAM V·Filed 2009·Granted Mar 12, 2013·47 cites·13 claims
- 1589US7996251B2System and method for customer requests and contact management24 7 CUSTOMER INC·Filed 2007·Granted Aug 9, 2011·25 cites·51 claims
- 1687US8737599B2Interaction management24 7 CUSTOMER INC·Filed 2012·Granted May 27, 2014·12 cites·9 claims
- 1786US11543937B2Slider and history field for smart chat sessions[24]7 AI INC·Filed 2017·Granted Jan 3, 2023·2 cites·18 claims
- 1886US10574824B2Method and apparatus for facilitating agent conversations with customers of an enterprise[24]7 AI INC·Filed 2018·Granted Feb 25, 2020·5 cites·20 claims
- 1986US10484541B2Method and apparatus for improving goal-directed textual conversations between agents and customers[24]7 AI INC·Filed 2018·Granted Nov 19, 2019·6 cites·25 claims
- 2085US10200420B2Method and apparatus for optimizing customer service across multiple channels[24]7 AI INC·Filed 2013·Granted Feb 5, 2019·6 cites·20 claims
- 2184US11080721B2Method and apparatus for an intuitive customer experience[24]7 AI INC·Filed 2013·Granted Aug 3, 2021·5 cites·15 claims
- 2284US10798245B2Method and apparatus for facilitating agent conversations with customers of an enterprise[24]7 AI INC·Filed 2020·Granted Oct 6, 2020·3 cites·20 claims
- 2384US9536248B2Apparatus and method for predicting customer behavior24/7 CUSTOMER INC·Filed 2015·Granted Jan 3, 2017·5 cites·16 claims
- 2482US10726427B2Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification[24]7 AI INC·Filed 2018·Granted Jul 28, 2020·3 cites·20 claims
- 2582US8566135B2System and method for customer requests and contact managementKANNAN PALLIPURAM V·Filed 2010·Granted Oct 22, 2013·5 cites·32 claims
- 2680US8935619B2Slider and history field for smart chat sessionsKANNAN PALLIPURAM V·Filed 2011·Granted Jan 13, 2015·2 cites·18 claims
- 2775US10755293B2Customer journey prediction and resolution[24]7AI INC·Filed 2015·Granted Aug 25, 2020·3 cites·20 claims
- 2875US9851869B2Slider and history field for smart chat sessions24/7 CUSTOMER INC·Filed 2014·Granted Dec 26, 2017·2 cites·4 claims
- 2974US10515380B2Proactive surveys based on customer information[24]7 AI INC·Filed 2013·Granted Dec 24, 2019·1 cites·8 claims
- 3074US9443252B2Customer journey prediction and resolution24/7 CUSTOMER INC·Filed 2014·Granted Sep 13, 2016·5 cites·10 claims
- 3172US11238872B2Method and apparatus for managing agent interactions with enterprise customers[24]7 AI INC·Filed 2018·Granted Feb 1, 2022·2 cites·14 claims
- 3269US11436618B2Method and apparatus for providing customer notifications[24]7 AI INC·Filed 2015·Granted Sep 6, 2022·2 cites·25 claims
- 3365US9851872B2Slider and history field for smart chat sessions24/7 CUSTOMER INC·Filed 2016·Granted Dec 26, 2017·0 cites·14 claims
- 3465US2019279141A1Method and apparatus for facilitating staffing of resources[24]7 AI INC·Filed 2019·Application pending·0 cites
- 3562US2018315110A1Method and Apparatus for Enhanced In-Store Retail Experience Using Location Awareness[24]7 AI INC·Filed 2018·Application pending·0 cites
- 3660US2014358612A1Method and apparatus for managing visitor interactions24 7 CUSTOMER INC·Filed 2014·Application pending·0 cites
- 3759US2013211880A1Chat categorization and agent performance modeling24 7 CUSTOMER INC·Filed 2013·Application pending·0 cites
- 3858US2014156383A1Ad-words optimization based on performance across multiple channels24 7 CUSTOMER INC·Filed 2013·Application pending·0 cites
- 3958US2021350419A1Method and system for facilitating a provisioning of advertisements to customers[24]7 AI INC·Filed 2021·Application pending·0 cites
- 4056US10339477B2Method and apparatus for facilitating staffing of resources[24] 7 AI INC·Filed 2015·Granted Jul 2, 2019·0 cites·21 claims
- 4156US2016210682A1Method And Apparatus For Enhanced In-Store Retail Experience Using Location Awareness24 7 CUSTOMER INC·Filed 2016·Application pending·0 cites
- 4255US2019124127A1Method and apparatus for optimizing customer service across multiple channels[24]7 AI INC·Filed 2018·Application pending·0 cites
- 4354US2012130771A1Chat Categorization and Agent Performance ModelingKANNAN PALLIPURAM V·Filed 2011·Application pending·0 cites
- 4452US2017364965A1Method and apparatus for facilitating a provisioning of advertisements to customers24/7 CUSTOMER INC·Filed 2017·Application pending·0 cites
- 4551US2017364930A1Method and apparatus for assessing customer value based on customer interactions with advertisements24/7 CUSTOMER INC·Filed 2017·Application pending·0 cites
- 4651US2013304578A1Method and apparatus for enhanced in-store retail experience using location awareness24 7 CUSTOMER INC·Filed 2013·Application pending·0 cites
- 4749US2007016474A1Method, system and computer program product for executing a marketing campaign24 7 CUSTOMER·Filed 2005·Application pending·0 cites
- 4849US2010191658A1Predictive Engine for Interactive Voice Response SystemKANNAN PALLIPURAM V·Filed 2010·Application pending·0 cites
- 4948US2016267422A1System and method for facilitating social recognition of agents24/7 CUSTOMER INC·Filed 2016·Application pending·0 cites
- 5048US2016342911A1Method and system for effecting customer value based customer interaction management24/7 CUSTOMER INC·Filed 2016·Application pending·0 cites
Showing the top 50 of 57 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →