Inventor · disambiguated record
Robin H. Foster
Also filed as: FOSTER ROBIN H · FOSTER ROBIN HARRIS
30 granted patents·5,365 citations·filing 1996–2013
98Inventor score
Top patents by PatentIndex Score
30 records- 0198US6661889B1Methods and apparatus for multi-variable work assignment in a call centerAVAYA TECHNOLOGY CORP·Filed 2000·Granted Dec 9, 2003·305 cites·19 claims
- 0298US6535601B1Skill-value queuing in a call centerAVAYA TECHNOLOGY CORP·Filed 1998·Granted Mar 18, 2003·392 cites·22 claims
- 0398US6173053B1Optimizing call-center performance by using predictive data to distribute calls among agentsAVAYA TECHNOLOGY CORP·Filed 1998·Granted Jan 9, 2001·594 cites·14 claims
- 0498US6163607AOptimizing call-center performance by using predictive data to distribute agents among callsAVAYA TECHNOLOGY CORP·Filed 1998·Granted Dec 19, 2000·768 cites·15 claims
- 0598US6064731AArrangement for improving retention of call center's customersLUCENT TECHNOLOGIES INC·Filed 1998·Granted May 16, 2000·442 cites·13 claims
- 0698US5905793AWaiting-call selection based on anticipated wait timesLUCENT TECHNOLOGIES INC·Filed 1997·Granted May 18, 1999·389 cites·18 claims
- 0797US6192122B1Call center agent selection that optimizes call wait timesAVAYA TECHNOLOGY CORP·Filed 1998·Granted Feb 20, 2001·352 cites·8 claims
- 0896US7787609B1Prioritized service delivery based on presence and availability of interruptible enterprise resources with skillsAVAYA INC·Filed 2005·Granted Aug 31, 2010·138 cites·22 claims
- 0996US5982873AWaiting-call selection based on objectivesLUCENT TECHNOLOGIES INC·Filed 1997·Granted Nov 9, 1999·321 cites·20 claims
- 1091US7035927B2Intelligent inbound/outbound communications blendingAVAYA TECHNOLOGY CORP·Filed 2002·Granted Apr 25, 2006·75 cites·17 claims
- 1191US6766013B2Timely shut-down of a real-time work centerAVAYA TECHNOLOGY CORP·Filed 2001·Granted Jul 20, 2004·65 cites·16 claims
- 1291US6088441AArrangement for equalizing levels of service among skillsLUCENT TECHNOLOGIES INC·Filed 1997·Granted Jul 11, 2000·171 cites·10 claims
- 1391US5903877ATransaction center for processing customer transaction requests from alternative media sourcesLUCENT TECHNOLOGIES INC·Filed 1996·Granted May 11, 1999·255 cites·28 claims
- 1490US6633640B1Methods and apparatus for analysis of load-balanced multi-site call processing systemsAVAYA TECHNOLOGY CORP·Filed 2000·Granted Oct 14, 2003·60 cites·18 claims
- 1590US6356632B1Call selection and agent selection in a call center based on agent staffing scheduleAVAYA TECHNOLOGY CORP·Filed 1998·Granted Mar 12, 2002·187 cites·2 claims
- 1688US6563920B1Methods and apparatus for processing of communications in a call center based on variable rest period determinationsAVAYA TECHNOLOGY CORP·Filed 1999·Granted May 13, 2003·143 cites·37 claims
- 1786US6366666B2Adjustment of call selection to achieve target values for interval-based performance metrics in a call centerAVAYA TECHNOLOGY CORP·Filed 1998·Granted Apr 2, 2002·157 cites·33 claims
- 1878US6359982B1Methods and apparatus for determining measures of agent-related occupancy in a call centerAVAYA TECHNOLOGY CORP·Filed 1999·Granted Mar 19, 2002·74 cites·34 claims
- 1978US6353667B1Minimum interruption cycle time threshold for reserve call center agentsAVAYA TECHNOLOGY CORP·Filed 1998·Granted Mar 5, 2002·74 cites·23 claims
- 2077US6732188B1Method for providing customer treatment based on specified rules in conjunction with network source address of a request originatorAVAYA TECHNOLOGY CORP·Filed 1999·Granted May 4, 2004·72 cites·15 claims
- 2174US6694009B1Estimation of a work item's wait-time from the present stages of processing of preceding work itemsAVAYA TECHNOLOGY CORP·Filed 1999·Granted Feb 17, 2004·62 cites·15 claims
- 2269US8565412B2Servicing calls in call centers based on estimated call valueFOSTER ROBIN H·Filed 2009·Granted Oct 22, 2013·3 cites·15 claims
- 2366US8036371B2Utilizing small group call center agents to improve productivity without impacting service level targetsAVAYA INC·Filed 2005·Granted Oct 11, 2011·3 cites·21 claims
- 2465US6614903B1Methods and apparatus for service state-based processing of communications in a call centerAVAYA TECHNOLOGY CORP·Filed 1999·Granted Sep 2, 2003·110 cites·20 claims
- 2564US6925165B2Call selection based on continuum skill levels in a call centerAVAYA TECHNOLOGY CORP·Filed 1998·Granted Aug 2, 2005·41 cites·24 claims
- 2657US6760428B2Modification of voice prompting based on prior communication in a call centerAVAYA TECHNOLOGY CORP·Filed 1999·Granted Jul 6, 2004·27 cites·17 claims
- 2754US8923503B2Servicing calls in call centers based on estimated call valueAVAYA INC·Filed 2013·Granted Dec 30, 2014·0 cites·5 claims
- 2853US7209444B2Methods and devices for balancing communications using match ratesAVAYA TECHNOLOGY CORP·Filed 2002·Granted Apr 24, 2007·4 cites·26 claims
- 2952US6088720ASelf-cleaning and forwarding feature for electronic mailboxesLUCENT TECHNOLOGIES INC·Filed 1997·Granted Jul 11, 2000·81 cites·29 claims
- 3051US8731182B2Data store for assessing accuracy of call center agent service time estimatesFOSTER ROBIN H·Filed 2009·Granted May 20, 2014·0 cites·16 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →