Inventor · disambiguated record
Kevin Collins
Also filed as: COLLINS KEVIN · COLLINS KEVIN T
11 granted patents·1 pending application·641 citations·filing 1993–2013
92Inventor score
Top patents by PatentIndex Score
12 records- 0196US8006291B2Multi-channel multi-factor authenticationVERITRIX INC·Filed 2008·Granted Aug 23, 2011·112 cites·33 claims
- 0290US5978465AMethod and apparatus for allocating resources in a call centerASPECT TELECOMMUNICATIONS CORP·Filed 1997·Granted Nov 2, 1999·290 cites·26 claims
- 0388US8536976B2Single-channel multi-factor authenticationHEADLEY PAUL·Filed 2008·Granted Sep 17, 2013·16 cites·23 claims
- 0484US5469503AMethod for resynchronizing secondary database and primary database with preservation of functionality of an automatic call distribution systemASPECT TELECOMMUNICATIONS CORP·Filed 1993·Granted Nov 21, 1995·149 cites·5 claims
- 0575US7729277B2Use of intelligent directed broadcast in contact center solutionsCISCO TECH INC·Filed 2007·Granted Jun 1, 2010·6 cites·20 claims
- 0673US7657263B1Method and system for automatic call distribution based on customized logic relating to agent behaviorCISCO TECH INC·Filed 2002·Granted Feb 2, 2010·17 cites·33 claims
- 0765US6850614B1Method for providing consolidated specification and handling of multimedia call promptsASPECT COMM CORP·Filed 1999·Granted Feb 1, 2005·34 cites·20 claims
- 0863US9129101B2Single-channel multi-factor authenticationVERITRIX INC·Filed 2013·Granted Sep 8, 2015·1 cites·22 claims
- 0957US7215758B2Generating media-specific interaction control programsASPECT COMM CORP·Filed 2004·Granted May 8, 2007·2 cites·22 claims
- 1048US2008225872A1Dynamically defining queues and agents in a contact centerCOLLINS KEVIN T·Filed 2007·Application pending·0 cites
- 1141US9135668B2Contact center routing using characteristic mappingJORDAN KENNETH·Filed 2008·Granted Sep 15, 2015·0 cites·16 claims
- 1241US6247142B1Apparatus and method for providing redundancy in a transaction processing systemASPECT COMM·Filed 1998·Granted Jun 12, 2001·14 cites·22 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →