Inventor · disambiguated record
Vladimir N. Deryugin
Also filed as: DERYUGIN VLADIMIR · DERYUGIN VLADIMIR N · DERYUGIN VLADIMIR NEIL
19 granted patents·2 pending applications·2,183 citations·filing 1997–2014
97Inventor score
Files withGENESYS TELECOMM LAB INC13GENESYS TELECOMMUNICATIONS LABORATORIES INC4DERYUGIN VLADIMIR NEIL1GENESYS TELECOMM1MILOSLAVSKY ALEC1
Top patents by PatentIndex Score
21 records- 0198US6373836B1Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center systemGENESYS TELECOMM LAB INC·Filed 1998·Granted Apr 16, 2002·611 cites·4 claims
- 0296US6985943B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMM LAB INC·Filed 2002·Granted Jan 10, 2006·114 cites·39 claims
- 0396US6175564B1Apparatus and methods for managing multiple internet protocol capable call centersGENESYS TELECOMM LAB INC·Filed 1998·Granted Jan 16, 2001·459 cites·11 claims
- 0495US7565428B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMM LAB INC·Filed 2007·Granted Jul 21, 2009·27 cites·1 claims
- 0595US6981020B2Apparatus and methods for routing electronic mail in a processing centerGENESYS TELECOMM LAB INC·Filed 2000·Granted Dec 27, 2005·90 cites·10 claims
- 0694US7715332B2Determining presence for interaction routingGENESYS TELECOMM LAB INC·Filed 2007·Granted May 11, 2010·21 cites·5 claims
- 0794US7619996B2Determining presence for interaction routingGENESYS TELECOMM LAB INC·Filed 2007·Granted Nov 17, 2009·20 cites·6 claims
- 0894US7460496B2Routing emails to a plurality of agentsGENESYS TELECOMM LAB INC·Filed 2005·Granted Dec 2, 2008·26 cites·11 claims
- 0994US5926538AMethod for routing calls to call centers based on statistical modeling of call behaviorGENESYS TELECOMM LAB INC·Filed 1997·Granted Jul 20, 1999·391 cites·10 claims
- 1093US7373405B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMM LAB INC·Filed 2005·Granted May 13, 2008·21 cites·29 claims
- 1191US9002920B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerDERYUGIN VLADIMIR NEIL·Filed 2008·Granted Apr 7, 2015·25 cites·20 claims
- 1287US6898190B2Method for estimating telephony system-queue waiting time in an agent level routing environmentGENESYS TELECOMM·Filed 2000·Granted May 24, 2005·76 cites·8 claims
- 1387US6581105B2Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in centerGENESYS TELECOMM LAB INC·Filed 1999·Granted Jun 17, 2003·99 cites·34 claims
- 1483US6879586B2Internet protocol call-in centers and establishing remote agentsGENESYS TELECOMM LAB INC·Filed 1998·Granted Apr 12, 2005·107 cites·10 claims
- 1582US10218848B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Feb 26, 2019·4 cites·20 claims
- 1678US6625139B2Apparatus and methods for coordinating internet protocol telephone and data communicationsGENESYS TELECOMM LAB INC·Filed 1998·Granted Sep 23, 2003·92 cites·12 claims
- 1774USRE46538EMethod and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Sep 5, 2017·0 cites·10 claims
- 1874USRE46521EMethod and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Aug 22, 2017·0 cites·29 claims
- 1974USRE46387EMethod and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted May 2, 2017·0 cites·39 claims
- 2049US2010172486A1Determining Presence for Interaction RoutingMILOSLAVSKY ALEC·Filed 2010·Application pending·0 cites
- 2139US2005207559A1Method for estimating telephony system-queue waiting time in an agent level routing environmentSHTIVELMAN JURI·Filed 2005·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →