Inventor · disambiguated record
Vladimir Mezhibovsky
Also filed as: MEZHIBOVSKY VLADIMIR
41 granted patents·3 pending applications·185 citations·filing 2007–2018
97Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC26GENESYS TELECOMM LAB INC9FEDOROV SERGEY2MEZHIBOVSKY VLADIMIR2ALCATEL LUCENT1
Top patents by PatentIndex Score
44 records- 0195US9160855B2System and method for call and data matching in a contact centerGENESYS TELECOMM LAB INC·Filed 2014·Granted Oct 13, 2015·20 cites·25 claims
- 0294US8781103B2System and method for call and data matching in a contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Jul 15, 2014·28 cites·27 claims
- 0392US9088656B2System and method for access number distribution in a contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Jul 21, 2015·11 cites·14 claims
- 0491US8351594B2System for indicating priority levels for transaction and task engagement in a call centerGENESYS TELECOMM LAB INC·Filed 2010·Granted Jan 8, 2013·13 cites·15 claims
- 0588US8830876B2Method for interacting with a group of individuals as a single contactRISTOCK HERBERT WILLI ARTUR·Filed 2011·Granted Sep 9, 2014·9 cites·18 claims
- 0687US9531878B2System and method for access number distribution in a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Dec 27, 2016·6 cites·18 claims
- 0786US10171655B2Method for assembling a business process and for orchestrating the process based on process beneficiary informationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jan 1, 2019·3 cites·18 claims
- 0886US10122858B2System and method for interacting with customer contact center over a mobile deviceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Nov 6, 2018·3 cites·21 claims
- 0986US9621727B2System and method for call and data matching in a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Apr 11, 2017·5 cites·21 claims
- 1085US9934491B2Context aware interactionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Apr 3, 2018·2 cites·20 claims
- 1185US8275647B2Method for assembling a business process and for orchestrating the process based on process beneficiary informationANISIMOV NIKOLAY·Filed 2007·Granted Sep 25, 2012·11 cites·6 claims
- 1284US9578071B2Context aware interactionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Feb 21, 2017·2 cites·10 claims
- 1384US9159037B2Context aware interactionMEZHIBOVSKY VLADIMIR·Filed 2011·Granted Oct 13, 2015·7 cites·20 claims
- 1484US8259924B2System for creation and dynamic management of incoming interactionsKOROLEV NIKOLAY·Filed 2009·Granted Sep 4, 2012·15 cites·8 claims
- 1583US9392115B2System and method for contact center activity routing based on agent preferencesGENESYS TELECOMM LAB INC·Filed 2012·Granted Jul 12, 2016·7 cites·20 claims
- 1682US10289982B2Context aware interactionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted May 14, 2019·1 cites·18 claims
- 1782US8995644B2System and method for exposing customer availability to contact center agentsGENESYS TELECOMM LAB INC·Filed 2012·Granted Mar 31, 2015·5 cites·21 claims
- 1880US9578172B2System and method for providing interaction history via a customer applicationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Feb 21, 2017·4 cites·33 claims
- 1979US9955012B2Pacing in knowledge worker engagementSTOLYAR ALEKSANDR·Filed 2010·Granted Apr 24, 2018·5 cites·18 claims
- 2079US9900437B2Customer controlled interaction managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Feb 20, 2018·3 cites·20 claims
- 2176US9838537B2System for indicating priority levels for transaction and task engagement in a call centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Dec 5, 2017·2 cites·21 claims
- 2276US9654637B2Customer controlled interaction managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted May 16, 2017·3 cites·21 claims
- 2375US10708428B2System and method for site aware routing for callbackGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jul 7, 2020·2 cites·20 claims
- 2475US9900435B2Best match interaction set routingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2012·Granted Feb 20, 2018·3 cites·23 claims
- 2575US9560199B2Voice response processingALCATEL LUCENT·Filed 2014·Granted Jan 31, 2017·4 cites·14 claims
- 2674US9357069B2System for indicating priority levels for transaction and task engagement in a call centerGENESYS TELECOMM LAB INC·Filed 2012·Granted May 31, 2016·2 cites·18 claims
- 2773US9082109B2Method for assembling a business process and for orchestrating the process based on process beneficiary informationGENESYS TELECOMM LAB INC·Filed 2012·Granted Jul 14, 2015·2 cites·18 claims
- 2871US9654634B2Management of transaction routing to enterprise agentsFEDOROV SERGEY·Filed 2009·Granted May 16, 2017·3 cites·24 claims
- 2970US10645226B2System and method for interaction callback pacingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted May 5, 2020·2 cites·10 claims
- 3068US10291781B2Best match interaction set routingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted May 14, 2019·1 cites·18 claims
- 3166US9986096B2System and method for site aware routing for callbackGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted May 29, 2018·1 cites·20 claims
- 3257US9760621B2Method for interacting with a group of individuals as a single contactGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Sep 12, 2017·0 cites·20 claims
- 3356US10114886B2Method for interacting with a group of individuals as a single contactGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Oct 30, 2018·0 cites·20 claims
- 3455US10447859B2System and method for exposing customer availability to contact center agentsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Oct 15, 2019·0 cites·22 claims
- 3554US10498896B2Customer controlled interaction managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Dec 3, 2019·0 cites·20 claims
- 3654US2018091650A1System for indicating priority levels for transaction and task engagement in a call centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Application pending·0 cites
- 3751US10536578B2Pacing in knowledge worker engagementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jan 14, 2020·0 cites·18 claims
- 3849US10440182B1Management of transaction routing to enterprise agentsFEDOROV SERGEY·Filed 2017·Granted Oct 8, 2019·0 cites·21 claims
- 3949US9979825B2System and method for exposing customer availability to contact center agentsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted May 22, 2018·0 cites·20 claims
- 4047US2016065741A1Social media integrated agent routingGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 4145US10440185B2System and method for contact center shared economyGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Oct 8, 2019·0 cites·18 claims
- 4241US10701206B2System and method for contact center communicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jun 30, 2020·0 cites·19 claims
- 4337US2011211679A1Voice Response ProcessingMEZHIBOVSKY VLADIMIR·Filed 2010·Application pending·0 cites
- 4435US10382475B2System and method for preventing attacks in communicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Aug 13, 2019·0 cites·21 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →