Inventor · disambiguated record
Anthony Dezonno
Also filed as: DEZONNO ANTHONY · DEZONNO ANTHONY J
78 granted patents·16 pending applications·3,654 citations·filing 1988–2006
99Inventor score
Files withROCKWELL ELECTRONIC COMMERCE39ROCKWELL INTERNATIONAL CORP16DEZONNO ANTHONY J7ASPECT SOFTWARE INC6ROCKWELL SEMICONDUCTOR SYS INC5
Top patents by PatentIndex Score
94 records- 0198US7184540B2Personality based matching of callers to agents in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Feb 27, 2007·306 cites·44 claims
- 0297US6970821B1Method of creating scripts by translating agent/customer conversationsROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Nov 29, 2005·288 cites·26 claims
- 0395US6865267B2Method and system for routing transactions in an automatic call distribution system based on non-voice dialog agent skill setROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Mar 8, 2005·122 cites·38 claims
- 0495US6598021B1Method of modifying speech to provide a user selectable dialectFiled 2000·Granted Jul 22, 2003·202 cites·17 claims
- 0595US5991394AMethod and system for establishing voice communications using a computer networkROCKWELL INTERNATIONAL CORP·Filed 1998·Granted Nov 23, 1999·320 cites·27 claims
- 0693US5526416AAutomatic call distribution system with an ISDN compatible call connection system and methodFiled 1992·Granted Jun 11, 1996·309 cites·30 claims
- 0792US6959080B2Method selecting actions or phases for an agent by analyzing conversation content and emotional inflectionROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Oct 25, 2005·82 cites·27 claims
- 0891US6289373B1Method of processing E-mail in an automatic call distributorROCKWELL ELECTRONIC COMMERCE·Filed 1998·Granted Sep 11, 2001·218 cites·25 claims
- 0990US6282284B1Method and system for establishing voice communications using a computer networkROCKWELL INTERNATIONAL CORP·Filed 1999·Granted Aug 28, 2001·171 cites·29 claims
- 1089US5434981AFunctionally programmable PCM data analyzer and transmitter for use in telecommunication equipmentROCKWELL INTERNATIONAL CORP·Filed 1993·Granted Jul 18, 1995·126 cites·12 claims
- 1188US6810077B1System and method for providing informative communicationROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Oct 26, 2004·51 cites·87 claims
- 1288US6621899B2Method and system for establishing voice communications using a computer networkROCKWELL INTERNATIONAL CORP·Filed 2001·Granted Sep 16, 2003·49 cites·9 claims
- 1388US6449356B1Method of multi-media transaction processingROCKWELL SEMICONDUCTOR SYS INC·Filed 1998·Granted Sep 10, 2002·137 cites·51 claims
- 1488US5712954ASystem and method for monitoring audio power level of agent speech in a telephonic switchROCKWELL INTERNATIONAL CORP·Filed 1995·Granted Jan 27, 1998·141 cites·21 claims
- 1585US7003462B2Voice filter for normalizing an agent's emotional responseROCKWELL ELECTRONIC COMMERCE·Filed 2004·Granted Feb 21, 2006·33 cites·33 claims
- 1685US6771764B1Schedule based transaction routingROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Aug 3, 2004·37 cites·36 claims
- 1784US7386467B2Apparatus and method of maintaining and improving agent performanceROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Jun 10, 2008·40 cites·37 claims
- 1883US7369653B2Method of delivering enterprise data through a call centerROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted May 6, 2008·38 cites·36 claims
- 1982US7058578B2Media translator for transaction processing systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Jun 6, 2006·24 cites·20 claims
- 2082US6744879B1Profit-based method of assigning calls in a transaction processing systemROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Jun 1, 2004·28 cites·40 claims
- 2181US7197132B2Adaptive transaction guidanceROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Mar 27, 2007·29 cites·23 claims
- 2281US6842515B2Multi-site responsibility-based routingROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Jan 11, 2005·34 cites·24 claims
- 2380US7206400B2Method and system for data field reuseROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Apr 17, 2007·25 cites·39 claims
- 2480US6308154B1Method of natural language communication using a mark-up languageROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Oct 23, 2001·35 cites·39 claims
- 2578US7151826B2Third party coaching for agents in a communication systemROCKWELL ELECTRONICS COMMERCE·Filed 2002·Granted Dec 19, 2006·26 cites·31 claims
- 2678US7085719B1Voice filter for normalizing an agents response by altering emotional and word contentROCKWELL ELECTRONICS COMMERCE·Filed 2000·Granted Aug 1, 2006·29 cites·37 claims
- 2778US5854832AMonitoring system and method used in automatic call distributor for timing incoming telephone callsROCKWELL INTERNATIONAL CORP·Filed 1995·Granted Dec 29, 1998·77 cites·31 claims
- 2877US5737405AApparatus and method for detecting conversation interruptions in a telephonic switchROCKWELL INTERNATIONAL CORP·Filed 1995·Granted Apr 7, 1998·73 cites·20 claims
- 2976US7492888B2Method and apparatus for assigning priorities by applying dynamically-changeable business rulesPOWER MARK J·Filed 2002·Granted Feb 17, 2009·25 cites·35 claims
- 3076US7010115B2System and method for predictive contactsROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Mar 7, 2006·19 cites·45 claims
- 3175US7095840B2Method and system for establishing voice communications using a computer networkROCKWELL ELECTRONIC COMMERCE·Filed 2003·Granted Aug 22, 2006·15 cites·22 claims
- 3273US6870926B2Method of optimizing call center resources based upon statisticsROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Mar 22, 2005·18 cites·29 claims
- 3373US5400327AAutomatic call distributor with wireless connection with remote unit and methodROCKWELL INTERNATIONAL CORP·Filed 1993·Granted Mar 21, 1995·55 cites·47 claims
- 3472US7460659B2Best practices learning for agents in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Dec 2, 2008·14 cites·23 claims
- 3572US5790635ASystem and method for automatic monitoring of active telephone calls in a telephonic switchROCKWELL INTERNATIONAL CORP·Filed 1995·Granted Aug 4, 1998·58 cites·16 claims
- 3671US6961419B2Contact center data integration with enterprise applicationsROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Nov 1, 2005·13 cites·28 claims
- 3771US6804668B1Natural language agent for monitoring a threaded discussionROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Oct 12, 2004·18 cites·31 claims
- 3870US7813489B2System and method for minimizing queue callback faultsASPECT SOFTWARE INC·Filed 2004·Granted Oct 12, 2010·10 cites·25 claims
- 3970US4847720APower supply output protection circuitry with signalingROCKWELL INTERNATIONAL CORP·Filed 1988·Granted Jul 11, 1989·25 cites·7 claims
- 4069US8539034B2System and method for bulk data messagingDEZONNO ANTHONY J·Filed 2004·Granted Sep 17, 2013·2 cites·24 claims
- 4168US6295354B1Method for incoming call answering for automatic call distributorsROCKWELL SEMICONDUCTOR SYS INC·Filed 1998·Granted Sep 25, 2001·45 cites·21 claims
- 4267USRE43205ESkill based chat function in a communication systemSUMNER ROGER·Filed 2006·Granted Feb 21, 2012·2 cites·47 claims
- 4367US7564846B2Method of collecting communication system informationDEZONNO ANTHONY J·Filed 2004·Granted Jul 21, 2009·11 cites·25 claims
- 4466US8180043B2Method and apparatus for customer key routingDEZONNO ANTHONY J·Filed 2004·Granted May 15, 2012·11 cites·17 claims
- 4565US8073130B2Customer automated response systemDEZONNO ANTHONY J·Filed 2004·Granted Dec 6, 2011·7 cites·30 claims
- 4665US7058169B2Skill based chat function in a communication systemD B ZWIRN FINANCE LLC·Filed 2003·Granted Jun 6, 2006·7 cites·34 claims
- 4765US6885744B2Method of providing background and video patternsROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Apr 26, 2005·7 cites·42 claims
- 4865US5526417AAutomatic call distributor with automated postconversation message systemROCKWELL INTERNATIONAL CORP·Filed 1995·Granted Jun 11, 1996·43 cites·20 claims
- 4964US7773740B2Agent registration and bidding systemASPECT SOFTWARE INC·Filed 2003·Granted Aug 10, 2010·8 cites·23 claims
- 5063US7027585B2Web callback through multimedia devicesROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Apr 11, 2006·5 cites·35 claims
Showing the top 50 of 94 patent records by PatentIndex Score.
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