Inventor · disambiguated record
Patrick Peterson
Also filed as: PETERSON PATRICK · PETERSON PATRICK M · PETERSON PATRICK MANGAN
24 granted patents·5 pending applications·3,689 citations·filing 1989–2023
97Inventor score
Files withVERIZON CORPORATE SERV GROUP10CX360 INC5INTRADO CORP4BBNT SOLUTIONS LLC3PETERSON PATRICK M2
Top patents by PatentIndex Score
29 records- 0195US7039166B1Apparatus and method for visually representing behavior of a user of an automated response systemBBNT SOLUTIONS LLC·Filed 2002·Granted May 2, 2006·416 cites·20 claims
- 0295US6970554B1System and method for observing calls to a call centerBBNT SOLUTIONS LLC·Filed 2002·Granted Nov 29, 2005·197 cites·30 claims
- 0395US5319735AEmbedded signallingBOLT BERANEK & NEWMAN·Filed 1991·Granted Jun 7, 1994·1k cites·25 claims
- 0494US7003079B1Apparatus and method for monitoring performance of an automated response systemVERIZON CORPORATE SERV GROUP·Filed 2002·Granted Feb 21, 2006·185 cites·30 claims
- 0594US6922466B1System and method for assessing a call centerVERIZON CORPORATE SERV GROUP·Filed 2002·Granted Jul 26, 2005·314 cites·22 claims
- 0694US6823054B1Apparatus and method for analyzing an automated response systemVERIZON CORPORATE SERV GROUP·Filed 2002·Granted Nov 23, 2004·157 cites·8 claims
- 0793US6879685B1Apparatus and method for analyzing routing of calls in an automated response systemVERIZON CORPORATE SERV GROUP·Filed 2002·Granted Apr 12, 2005·149 cites·22 claims
- 0893US6052093ASmall omni-directional, slot antennaSAVI TECHN INC·Filed 1997·Granted Apr 18, 2000·127 cites·8 claims
- 0993US4956867AAdaptive beamforming for noise reductionMASSACHUSETTS INST TECHNOLOGY·Filed 1989·Granted Sep 11, 1990·218 cites·20 claims
- 1092US6904143B1Apparatus and method for logging events that occur when interacting with an automated call center systemVERIZON CORPORATE SERV GROUP·Filed 2002·Granted Jun 7, 2005·171 cites·30 claims
- 1191US8102973B2Systems and methods for presenting end to end calls and associated informationPETERSON PATRICK M·Filed 2005·Granted Jan 24, 2012·24 cites·25 claims
- 1291US6898277B1System and method for annotating recorded information from contacts to contact centerVERIZON CORPORATE SERV GROUP·Filed 2002·Granted May 24, 2005·87 cites·12 claims
- 1391US6895083B1System and method for maximum benefit routingBBNT SOLUTIONS LLC·Filed 2001·Granted May 17, 2005·227 cites·22 claims
- 1490US6937705B1Apparatus and method for visually representing events in calls handled by an automated response systemVERIZON CORPORATE SERV GROUP·Filed 2002·Granted Aug 30, 2005·100 cites·16 claims
- 1589US6882723B1Apparatus and method for quantifying an automation benefit of an automated response systemVERIZON CORPORATE SERV GROUP·Filed 2002·Granted Apr 19, 2005·72 cites·16 claims
- 1688US6700972B1System and method for processing and collecting data from a call directed to a call centerVERIZON CORPORATE SERV GROUP·Filed 1999·Granted Mar 2, 2004·190 cites·28 claims
- 1786US11568231B2Waypoint detection for a contact center analysis systemRAYTHEON BBN TECHNOLOGIES CORP·Filed 2017·Granted Jan 31, 2023·7 cites·19 claims
- 1885US11418647B1Presenting multiple customer contact channels in a browseable interfaceINTRADO CORP·Filed 2020·Granted Aug 16, 2022·6 cites·17 claims
- 1981US8885798B2Systems and methods for presenting end to end calls and associated informationPETERSON PATRICK M·Filed 2012·Granted Nov 11, 2014·5 cites·24 claims
- 2077US9407764B2Systems and methods for presenting end to end calls and associated informationRAYTHEON BBN TECHNOLOGIES CORP·Filed 2012·Granted Aug 2, 2016·3 cites·30 claims
- 2174US7092506B1Systems and methods for providing audio information to service agentsVERIZON CORPORATE SERV GROUP·Filed 2001·Granted Aug 15, 2006·19 cites·31 claims
- 2264US2025217657A1Prompt generator for testingCX360 INC·Filed 2023·Application pending·0 cites
- 2360US12034884B2Time tolerant prompt detectionINTRADO CORP·Filed 2023·Granted Jul 9, 2024·0 cites·20 claims
- 2457US2025217393A1Artificial Intelligence Queries with Multiple ConstraintsCX360 INC·Filed 2023·Application pending·0 cites
- 2556US2025218430A1Machine learning model improvementCX360 INC·Filed 2023·Application pending·0 cites
- 2656US2025220114A1Content-Independent Dropped Call DetectionCX360 INC·Filed 2023·Application pending·0 cites
- 2754US11778094B2Time tolerant prompt detectionINTRADO CORP·Filed 2021·Granted Oct 3, 2023·0 cites·17 claims
- 2848US2025218434A1Automated prompt finderCX360 INC·Filed 2023·Application pending·0 cites
- 2946US11825025B2Prompt detection by dividing waveform snippets into smaller snipplet portionsINTRADO CORP·Filed 2021·Granted Nov 21, 2023·0 cites·17 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →