Inventor · disambiguated record
Michael R. Bourke
Also filed as: BOURKE JR MICHAEL R · BOURKE JR MICHAEL ROBERT · BOURKE MICHAEL · BOURKE MICHAEL R
12 granted patents·4 pending applications·181 citations·filing 2006–2020
91Inventor score
Top patents by PatentIndex Score
16 records- 0194US11403569B2System and method of work assignment managementVERINT AMERICAS INC·Filed 2020·Granted Aug 2, 2022·3 cites·14 claims
- 0292US7864946B1Systems and methods for scheduling call center agents using quality data and correlation-based discoveryVERINT AMERICAS INC·Filed 2006·Granted Jan 4, 2011·32 cites·20 claims
- 0392US7853006B1Systems and methods for scheduling call center agents using quality data and correlation-based discoveryVERINT AMERICAS INC·Filed 2006·Granted Dec 14, 2010·33 cites·18 claims
- 0491US11010695B2System and method of work assignment managementVERINT AMERICAS INC·Filed 2019·Granted May 18, 2021·5 cites·20 claims
- 0590US10445667B2System and method of work assignment managementVERINT AMERICAS INC·Filed 2014·Granted Oct 15, 2019·11 cites·15 claims
- 0690US8719067B2Monitoring and displaying the scheduled and actuated activities of a workforceFAMA JASON·Filed 2011·Granted May 6, 2014·17 cites·19 claims
- 0788US10713603B2System and method of work assignment managementVERINT AMERICAS INC·Filed 2019·Granted Jul 14, 2020·3 cites·20 claims
- 0888US8078486B1Systems and methods for providing workforce optimization to branch and back officesMCLEAN NICHOLAS ALEXANDER·Filed 2008·Granted Dec 13, 2011·59 cites·15 claims
- 0982US7953621B2Systems and methods for displaying agent activity exceptionsVERINT AMERICAS INC·Filed 2006·Granted May 31, 2011·11 cites·18 claims
- 1075US9207907B1Systems and methods for updating schedulesPRABHU VINOD·Filed 2010·Granted Dec 8, 2015·4 cites·19 claims
- 1167US8131578B2Systems and methods for automatic scheduling of a workforceFAMA JASON·Filed 2006·Granted Mar 6, 2012·1 cites·20 claims
- 1260US8645179B2Systems and methods of partial shift swappingTEWARI SWATI·Filed 2006·Granted Feb 4, 2014·2 cites·20 claims
- 1351US2012072254A1Systems and methods for providing workforce optimization to branch and back officesMCLEAN NICHOLAS ALEXANDER·Filed 2011·Application pending·0 cites
- 1451US2008300963A1System and Method for Long Term ForecastingSEETHARAMAN KRITHIKA·Filed 2007·Application pending·0 cites
- 1543US2010172485A1Systems and methods for determining allocations for distributed multi-site contact centersVERINT AMERICAS INC·Filed 2010·Application pending·0 cites
- 1641US2008082387A1Systems and methods or partial shift swappingTEWARI SWATI·Filed 2006·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →