Inventor · disambiguated record
Nayel Saleh
Also filed as: SALEH NAYEL
9 granted patents·2 pending applications·378 citations·filing 1999–2004
89Inventor score
Top patents by PatentIndex Score
11 records- 0196US6947988B1Method and apparatus for allocating resources of a contact centerROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Sep 20, 2005·264 cites·37 claims
- 0283US7369653B2Method of delivering enterprise data through a call centerROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted May 6, 2008·38 cites·36 claims
- 0373US6870926B2Method of optimizing call center resources based upon statisticsROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Mar 22, 2005·18 cites·29 claims
- 0471US6961419B2Contact center data integration with enterprise applicationsROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Nov 1, 2005·13 cites·28 claims
- 0561US6654458B1Administration and control of an automatic call distributor by a remotely located supervisorROCKWELL ELECTRONIC COMMERCE·Filed 1999·Granted Nov 25, 2003·36 cites·28 claims
- 0654US7363588B2GUI for organizational environmentROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Apr 22, 2008·5 cites·24 claims
- 0754US2003097339A1Method and apparatus for sharing customer dataFiled 2001·Application pending·0 cites
- 0853US7929670B2Contact manipulaton and retrieval systemASPECT SOFTWARE INC·Filed 2003·Granted Apr 19, 2011·3 cites·20 claims
- 0953US7809118B2System and method for voice and data convergenceASPECT SOFTWARE INC·Filed 2004·Granted Oct 5, 2010·1 cites·16 claims
- 1043US2004203629A1Intelligent interactive voice response unitFiled 2002·Application pending·0 cites
- 1142US7460651B2Contact identifier for message typesROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Dec 2, 2008·0 cites·26 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →