Inventor · disambiguated record
Jeffrey Hodson
Also filed as: HODSON JEFFREY · HODSON JEFFREY D
17 granted patents·6 pending applications·559 citations·filing 1995–2019
94Inventor score
Files withROCKWELL ELECTRONIC COMMERCE9AVAYA INC4ROCKWELL INTERNATIONAL CORP2ASPECT SOFTWARE INC1DEZONNO ANTHONY J1
Top patents by PatentIndex Score
23 records- 0198US7184540B2Personality based matching of callers to agents in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Feb 27, 2007·306 cites·44 claims
- 0283US7369653B2Method of delivering enterprise data through a call centerROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted May 6, 2008·38 cites·36 claims
- 0382US7058578B2Media translator for transaction processing systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Jun 6, 2006·24 cites·20 claims
- 0481US7197132B2Adaptive transaction guidanceROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Mar 27, 2007·29 cites·23 claims
- 0578US7151826B2Third party coaching for agents in a communication systemROCKWELL ELECTRONICS COMMERCE·Filed 2002·Granted Dec 19, 2006·26 cites·31 claims
- 0676US7492888B2Method and apparatus for assigning priorities by applying dynamically-changeable business rulesPOWER MARK J·Filed 2002·Granted Feb 17, 2009·25 cites·35 claims
- 0772US7460659B2Best practices learning for agents in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Dec 2, 2008·14 cites·23 claims
- 0872US6931119B2Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding applicationROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Aug 16, 2005·17 cites·37 claims
- 0971US6961419B2Contact center data integration with enterprise applicationsROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Nov 1, 2005·13 cites·28 claims
- 1066US8180043B2Method and apparatus for customer key routingDEZONNO ANTHONY J·Filed 2004·Granted May 15, 2012·11 cites·17 claims
- 1164US10218841B2Microphone monitoring and analyticsAVAYA INC·Filed 2015·Granted Feb 26, 2019·1 cites·20 claims
- 1260US7668303B2Call tracking using SIP presence mechanismASPECT SOFTWARE INC·Filed 2004·Granted Feb 23, 2010·7 cites·34 claims
- 1358US2004103038A1Virtual reality enabled transaction processing systemFiled 2002·Application pending·0 cites
- 1457US5555297AAutomatic call distributor reporting system and method thereforROCKWELL INTERNATIONAL CORP·Filed 1995·Granted Sep 10, 1996·39 cites·16 claims
- 1553US2019141185A1Microphone monitoring and analyticsAVAYA INC·Filed 2019·Application pending·0 cites
- 1646US7324640B2Transaction outcome state mappingROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Jan 29, 2008·0 cites·40 claims
- 1746US5852649AAlarm notification system and method for a telephone switchROCKWELL INTERNATIONAL CORP·Filed 1996·Granted Dec 22, 1998·9 cites·20 claims
- 1846US2004042611A1Method and apparatus for inquiry resolution in a transaction processing systemFiled 2002·Application pending·0 cites
- 1946US2003191632A1Utilization of agent idle time in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Application pending·0 cites
- 2045US2005232408A1System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologiesHODSON JEFFREY D·Filed 2004·Application pending·0 cites
- 2143US9699121B2Instant text message conductorAVAYA INC·Filed 2015·Granted Jul 4, 2017·0 cites·21 claims
- 2243US2004203629A1Intelligent interactive voice response unitFiled 2002·Application pending·0 cites
- 2337US10129040B2Virtual water cooler discussion sessionsAVAYA INC·Filed 2015·Granted Nov 13, 2018·0 cites·20 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →