Inventor · disambiguated record
Dwayne W. Ockel
Also filed as: OCKEL DWAYNE W
5 granted patents·7 citations·filing 2015–2021
68Inventor score
Top patents by PatentIndex Score
5 records- 0188US10999440B1Method to augment routing delivery systems with intuitive human knowledge, expertise, and iterative artificial intelligence and machine learning in contact center environmentsAVAYA INC·Filed 2020·Granted May 4, 2021·3 cites·20 claims
- 0282US11528365B1Facilitation of communication among individuals waiting in a contact center queueAVAYA MAN LP·Filed 2021·Granted Dec 13, 2022·2 cites·20 claims
- 0369US10827074B2Enforcement of contact center communication session routing behaviorsAVAYA INC·Filed 2018·Granted Nov 3, 2020·2 cites·20 claims
- 0435US10587727B2Method and system for integrated optimized reportingAVAYA INC·Filed 2016·Granted Mar 10, 2020·0 cites·20 claims
- 0534US10282456B2Managing contact center metricsAVAYA INC·Filed 2015·Granted May 7, 2019·0 cites·20 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →