Inventor · disambiguated record
Henry Lum
Also filed as: LUM HENRY · LUM HENRY R
20 granted patents·3 pending applications·134 citations·filing 1976–2019
95Inventor score
Top patents by PatentIndex Score
23 records- 0195US9294615B2System and method for handling call recording failures for a contact centerGENESYS TELECOMM LAB INC·Filed 2014·Granted Mar 22, 2016·15 cites·21 claims
- 0295US9049197B2System and method for handling call recording failures for a contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Jun 2, 2015·14 cites·18 claims
- 0394US9565296B2Call event tagging and call recording stitching for contact center call recordingsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Feb 7, 2017·9 cites·20 claims
- 0493US9178989B2Call event tagging and call recording stitching for contact center call recordingsGENESYS TELECOMM LAB INC·Filed 2013·Granted Nov 3, 2015·10 cites·18 claims
- 0593US8867731B2System and method for web-based real time communication with optimized transcodingGENESYS TELECOMM LAB INC·Filed 2013·Granted Oct 21, 2014·21 cites·16 claims
- 0692US9065830B2Network recording and speech analytics system and methodGENESYS TELECOMM LAB INC·Filed 2013·Granted Jun 23, 2015·9 cites·21 claims
- 0790US9210266B2System and method for web-based real time communication with optimized transcodingGENESYS TELECOMM LAB INC·Filed 2014·Granted Dec 8, 2015·13 cites·30 claims
- 0889US9596344B2System and method for encrypting and recording media for a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Mar 14, 2017·6 cites·23 claims
- 0983US10264129B2Hybrid cloud architecture with optimized local deliveryGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Apr 16, 2019·5 cites·20 claims
- 1078US9781253B2System and method for geo-location based media recording for a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Oct 3, 2017·2 cites·20 claims
- 1178US4025950ASampling video compression systemNASA·Filed 1976·Granted May 24, 1977·23 cites·9 claims
- 1269US9948782B2Hybrid cloud architecture with optimized local deliveryGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Apr 17, 2018·2 cites·20 claims
- 1368US9729492B2Intelligent resource manager service recovery including request retransmissionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 8, 2017·2 cites·18 claims
- 1465US9648169B2System and method for web-based real time communication with optimized transcodingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted May 9, 2017·1 cites·20 claims
- 1565US9559939B2System and method for handling resource failure in a hybrid contact center operations environmentGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Jan 31, 2017·2 cites·13 claims
- 1664US10455081B2Network recording and speech analytics system and methodGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Oct 22, 2019·0 cites·20 claims
- 1763US10063693B2System and method for geo-location based media recording for a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Aug 28, 2018·0 cites·20 claims
- 1858US9900429B2Network recording and speech analytics system and methodGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Feb 20, 2018·0 cites·27 claims
- 1950US10277741B2System and method for transmitting signaling and media from a hybrid contact center operations environmentGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Apr 30, 2019·0 cites·18 claims
- 2050US2019208061A1System and method for transmitting signaling and media from a hybrid contact center operations environmentGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Application pending·0 cites
- 2145US2015378577A1System and method for recording agent interactionsGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 2245US2015378561A1System and method for recording agent interactionsGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 2342US9591137B2System and method for providing contact center services in a hybrid operations environmentGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Mar 7, 2017·0 cites·14 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →