Inventor · disambiguated record
Joseph Smyth
Also filed as: SMYTH JOSEPH · SMYTH JOSEPH ENDA
19 granted patents·7 pending applications·392 citations·filing 1999–2021
93Inventor score
Top patents by PatentIndex Score
26 records- 0196US7007098B1Methods of controlling video signals in a video conferenceNORTEL NETWORKS LTD·Filed 2000·Granted Feb 28, 2006·190 cites·37 claims
- 0283US9473639B2System and method for agent selection in an enterpriseAVAYA INC·Filed 2014·Granted Oct 18, 2016·6 cites·16 claims
- 0379US6853719B2Provision of media content to telephony callers on-holdNORTEL NETWORKS LTD·Filed 2001·Granted Feb 8, 2005·25 cites·29 claims
- 0474US9083806B2Method of bootstrapping contact centerAVAYA INC·Filed 2012·Granted Jul 14, 2015·3 cites·19 claims
- 0573US6678246B1Processing data packetsNORTEL NETWORKS LTD·Filed 1999·Granted Jan 13, 2004·85 cites·21 claims
- 0672US8918459B2Managing instant messenger contacts at a contact centerSMYTH JOSEPH·Filed 2007·Granted Dec 23, 2014·7 cites·27 claims
- 0769US7796524B1Monitoring quality of service in packet-based communicationsO'CONNELL DAVID·Filed 2000·Granted Sep 14, 2010·22 cites·48 claims
- 0867US9503527B1Personalized phone registration based on virtual desktop infrastructureCISCO TECH INC·Filed 2013·Granted Nov 22, 2016·3 cites·20 claims
- 0961US10165121B2System and method for dynamic call traffic routingAVAYA INC·Filed 2016·Granted Dec 25, 2018·1 cites·20 claims
- 1061US8966093B2Seamless hand-off of combined unified communications and virtual desktop infrastructure sessionsSMYTH JOSEPH ENDA·Filed 2012·Granted Feb 24, 2015·3 cites·27 claims
- 1161US6697342B1Conference circuit for encoded digital audioNORTEL NETWORKS LTD·Filed 1999·Granted Feb 24, 2004·46 cites·22 claims
- 1260US2010169147A1Location-based queuingNORTEL NETWORKS LTD·Filed 2008·Application pending·0 cites
- 1358US10817894B2System and method for dynamic temporary groupsAVAYA INC·Filed 2016·Granted Oct 27, 2020·1 cites·18 claims
- 1458US9020128B1System and method for cost-based automatic call distribution with statistically predictable wait timeAVAYA INC·Filed 2013·Granted Apr 28, 2015·0 cites·20 claims
- 1558US2015178660A1System and method for automated optimization of operations in a contact centerAVAYA INC·Filed 2013·Application pending·0 cites
- 1657US2015142527A1Architecture for a contact center with emulator driven self control loopAVAYA INC·Filed 2013·Application pending·0 cites
- 1751US9628625B2System and method to use predicted agent state to optimize selection strategyAVAYA INC·Filed 2014·Granted Apr 18, 2017·0 cites·19 claims
- 1848US11553317B2System and method for interaction routing by applying predictive analytics and machine learning to web and mobile application contextGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Jan 10, 2023·0 cites·12 claims
- 1948US9015322B2Access to resources in a virtual environmentMCCORMACK TONY·Filed 2008·Granted Apr 21, 2015·0 cites·19 claims
- 2046US2015128145A1System and method for routing work requests to minimize energy costs in a distributed computing systemAVAYA INC·Filed 2013·Application pending·0 cites
- 2144US9407568B2Self-configuring dynamic contact centerAVAYA INC·Filed 2013·Granted Aug 2, 2016·0 cites·14 claims
- 2242US2022156275A1Data AnalyticsJOULICA LTD·Filed 2021·Application pending·0 cites
- 2341US8402088B2Establishing telephone calls at a specified future time using a URI and a web-based telephony applicationMCCORMACK TONY·Filed 2001·Granted Mar 19, 2013·0 cites·14 claims
- 2438US2013115880A1Pairing a Bluetooth Device to a Virtual Desktop in a Hosted Desktop EnvironmentDAL BELLO BRIAN·Filed 2011·Application pending·0 cites
- 2537US11463847B2System and method for interaction routing by applying predictive analytics and machine learning to web and mobile application contextALTOCLOUD LTD·Filed 2015·Granted Oct 4, 2022·0 cites·19 claims
- 2633US2017054768A1System and method for free-form conferenceAVAYA INC·Filed 2016·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →