Inventor · disambiguated record
Ai-Lien Tran-Cong
Also filed as: TRAN-CONG AI-LIEN
2 granted patents·1 pending application·3 citations·filing 2018–2020
42Inventor score
Technology areasG06N
Files withZENDESK INC3
Top patents by PatentIndex Score
3 records- 0165US11436610B2Automatically clustering customer-support requests to form customer-support topicsZENDESK INC·Filed 2018·Granted Sep 6, 2022·2 cites·24 claims
- 0254US10699183B2Automated system for proposing help center articles to be written to facilitate resolving customer-service requestsZENDESK INC·Filed 2018·Granted Jun 30, 2020·1 cites·30 claims
- 0337US2021326896A1Automatically suggesting macros to help agents process tickets in an online customer-support systemZENDESK INC·Filed 2020·Application pending·0 cites
Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →