Assignee
ZENDESK INC
US·26 granted patents·23 pending applications·34 citations·filing 2014–2025
Top patents by PatentIndex Score
49 records- 0180US11146512B1Handing off customer-support conversations between a human agent and a bot without requiring code changesZENDESK INC·Filed 2020·Granted Oct 12, 2021·2 cites·24 claims
- 0280US11070671B1Middleware pipeline that provides access to external servers to facilitate customer-support conversationsZENDESK INC·Filed 2020·Granted Jul 20, 2021·2 cites·29 claims
- 0379US11343379B2Web widget that facilitates telephone calls with customer-support agents and other customer-support servicesZENDESK INC·Filed 2021·Granted May 24, 2022·2 cites·24 claims
- 0475US10580012B2Article-suggestion system for automatically resolving customer-service requestsZENDESK INC·Filed 2017·Granted Mar 3, 2020·4 cites·25 claims
- 0574US10992810B2Web widget that facilitates telephone calls with customer-support agents and other customer-support servicesZENDESK INC·Filed 2019·Granted Apr 27, 2021·3 cites·26 claims
- 0673US10447498B2Facilitating communications between virtual private clouds hosted by different cloud providersZENDESK INC·Filed 2017·Granted Oct 15, 2019·7 cites·33 claims
- 0771US12524275B2Operating a distributed worker pool to conserve computing resourcesZENDESK INC·Filed 2022·Granted Jan 13, 2026·1 cites·21 claims
- 0870US9910931B2Suggestive input systems, methods and applications for data rule creationZENDESK INC·Filed 2014·Granted Mar 6, 2018·6 cites·20 claims
- 0968US10841190B1Using an inverse cumulative histogram to efficiently analyze web service request latenciesZENDESK INC·Filed 2020·Granted Nov 17, 2020·2 cites·27 claims
- 1065US11436610B2Automatically clustering customer-support requests to form customer-support topicsZENDESK INC·Filed 2018·Granted Sep 6, 2022·2 cites·24 claims
- 1163US11711276B2Providing fast trigger matching to support business rules that modify customer-support ticketsZENDESK INC·Filed 2022·Granted Jul 25, 2023·0 cites·20 claims
- 1261US11503156B2Handing off customer-support conversations between a human agent and a bot without requiring code changesZENDESK INC·Filed 2021·Granted Nov 15, 2022·0 cites·30 claims
- 1359US10795987B2Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behaviorZENDESK INC·Filed 2017·Granted Oct 6, 2020·1 cites·23 claims
- 1457US11595523B2Web widget that facilitates telephone calls with customer-support agents and other customer-support servicesZENDESK INC·Filed 2022·Granted Feb 28, 2023·0 cites·22 claims
- 1557US2016203436A1Methods and systems for presenting and assigning tasksZENDESK INC·Filed 2016·Application pending·0 cites
- 1656US2026050539A1Generating test datasets for evaluating virtual agentsZENDESK INC·Filed 2025·Application pending·0 cites
- 1756US2025190248A1Automated capacity management for asynchronous task processorsZENDESK INC·Filed 2023·Application pending·0 cites
- 1855US11496372B2Providing fast trigger matching to support business rules that modify customer-support ticketsZENDESK INC·Filed 2020·Granted Nov 8, 2022·0 cites·25 claims
- 1954US10721331B2Using an integration service to facilitate interactions between software systemsZENDESK INC·Filed 2016·Granted Jul 21, 2020·1 cites·27 claims
- 2054US10699183B2Automated system for proposing help center articles to be written to facilitate resolving customer-service requestsZENDESK INC·Filed 2018·Granted Jun 30, 2020·1 cites·30 claims
- 2153US2024273099A1Detecting a data cascadeZENDESK INC·Filed 2023·Application pending·0 cites
- 2252US2024070679A1Scheduling automated workflows to conserve computing resourcesZENDESK INC·Filed 2022·Application pending·0 cites
- 2351US2024177083A1Matching tasks and service providers without pollingZENDESK INC·Filed 2022·Application pending·0 cites
- 2450US2022012673A1Maintaining status information for customer-support agents across multiple channelsZENDESK INC·Filed 2020·Application pending·0 cites
- 2548US11281627B2Facilitating quick evaluation of trigger conditions for business rules that modify customer support ticketsZENDESK INC·Filed 2020·Granted Mar 22, 2022·0 cites·26 claims
- 2648US2025165631A1Cross-domain triggers for executing data operations across data domainsZENDESK INC·Filed 2023·Application pending·0 cites
- 2748US2025322409A1Systems and methods to generate suggested responses to customer inquiries for customer relationship managementZENDESK INC·Filed 2025·Application pending·0 cites
- 2848US2023195743A1Balancing time-constrained data transformation workflowsZENDESK INC·Filed 2021·Application pending·0 cites
- 2948US2022129342A1Conserving computer resources through query terminationZENDESK INC·Filed 2021·Application pending·0 cites
- 3046US2025322157A1Entity detection and extractionZENDESK INC·Filed 2025·Application pending·0 cites
- 3145US2019197457A1Assigning tickets to agents based on relevant skills in a customer-support ticketing systemZENDESK INC·Filed 2017·Application pending·0 cites
- 3243US2025023802A1Intent detection via masked modelsZENDESK INC·Filed 2024·Application pending·0 cites
- 3342US2020151747A1Segmenting users and associated events to provide actionable insights in an ecommerce systemZENDESK INC·Filed 2019·Application pending·0 cites
- 3441US10348898B2Techniques for customer relationship managementZENDESK INC·Filed 2015·Granted Jul 9, 2019·0 cites·8 claims
- 3541US2020151734A1Maintaining time-based sessions to facilitate dynamic segmentation of users in an ecommerce systemZENDESK INC·Filed 2019·Application pending·0 cites
- 3639US11397952B2Semi-supervised, deep-learning approach for removing irrelevant sentences from text in a customer-support systemZENDESK INC·Filed 2019·Granted Jul 26, 2022·0 cites·19 claims
- 3739US2020151732A1System and method for classifying events to facilitate storage and retrieval in an event-driven computing systemZENDESK INC·Filed 2018·Application pending·0 cites
- 3839US2017286970A1Answer-suggestion system for automatically resolving customer requestsZENDESK INC·Filed 2016·Application pending·0 cites
- 3938US2021287260A1Encoding conversational state and semantics in a dialogue tree to facilitate automated customer-support conversationsZENDESK INC·Filed 2020·Application pending·0 cites
- 4037US12112192B2Split triggers for executing computer operationsZENDESK INC·Filed 2021·Granted Oct 8, 2024·0 cites·20 claims
- 4137US2021326896A1Automatically suggesting macros to help agents process tickets in an online customer-support systemZENDESK INC·Filed 2020·Application pending·0 cites
- 4236US11714746B2Comparing the performance of multiple application versionsZENDESK INC·Filed 2021·Granted Aug 1, 2023·0 cites·23 claims
- 4336US2017169438A1Using a satisfaction-prediction model to facilitate customer-service interactionsZENDESK INC·Filed 2015·Application pending·0 cites
- 4434US11044090B2Facilitating request authentication at a network edge deviceZENDESK INC·Filed 2018·Granted Jun 22, 2021·0 cites·25 claims
- 4531US12287792B2Dense retrieval of document templatesZENDESK INC·Filed 2022·Granted Apr 29, 2025·0 cites·25 claims
- 4628US2020142985A1Asynchronously publishing events to a message bus in an event-driven computing systemZENDESK INC·Filed 2018·Application pending·0 cites
- 4728US2022391714A1Predicting a set of fitted knowledge elementsZENDESK INC·Filed 2022·Application pending·0 cites
- 4820USD1084005SDisplay screen with a graphical user interfaceZENDESK INC·Filed 2020·Granted Jul 15, 2025·0 cites·1 claims
- 4917USD1108455SDisplay screen or portion thereof with graphical user interfaceZENDESK INC·Filed 2024·Granted Jan 6, 2026·0 cites·1 claims
Counts cover granted patents and pending applications in the PatentIndex corpus. How scoring works →