Inventor · disambiguated record
William Edward Gourlay
Also filed as: GOURLAY WILLIAM E · GOURLAY WILLIAM EDWARD
2 granted patents·268 citations·filing 1998–2000
71Inventor score
Technology areasH04M
Files withAVAYA TECHNOLOGY CORP2
Top patents by PatentIndex Score
2 records- 0190US6356632B1Call selection and agent selection in a call center based on agent staffing scheduleAVAYA TECHNOLOGY CORP·Filed 1998·Granted Mar 12, 2002·187 cites·2 claims
- 0285US6700971B1Arrangement for using dynamic metrics to monitor contact center performanceAVAYA TECHNOLOGY CORP·Filed 2000·Granted Mar 2, 2004·81 cites·12 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →