Inventor · disambiguated record
Charlotte Toerck
Also filed as: TOERCK CHARLOTTE
6 granted patents·24 citations·filing 2014–2018
78Inventor score
Top patents by PatentIndex Score
6 records- 0190US10171669B2System and method for routing interactions for a contact center based on intelligent and dynamic routing considerationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Jan 1, 2019·12 cites·18 claims
- 0284US10497003B2System and method for managing customer interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Dec 3, 2019·3 cites·20 claims
- 0380US9781270B2System and method for case-based routing for a contactGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Oct 3, 2017·6 cites·20 claims
- 0476US9350867B2System and method for anticipatory dynamic customer segmentation for a contact centerGENESYS TELECOMM LAB INC·Filed 2014·Granted May 24, 2016·2 cites·18 claims
- 0573US10007919B2System and method for managing customer interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Jun 26, 2018·1 cites·20 claims
- 0654US9848084B2Adaptable business objective routing for a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Dec 19, 2017·0 cites·16 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →