Inventor · disambiguated record
Mark Michelson
Also filed as: MICHELSON MARK · MICHELSON MARK J
13 granted patents·6 pending applications·949 citations·filing 1994–2005
93Inventor score
Files withROCKWELL ELECTRONIC COMMERCE9ROCKWELL INTERNATIONAL CORP2ASPECT SOFTWARE INC1FREDIANI MICHAEL1POWER MARK J1
Top patents by PatentIndex Score
19 records- 0198US7184540B2Personality based matching of callers to agents in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Feb 27, 2007·306 cites·44 claims
- 0296US6222919B1Method and system for routing incoming telephone calls to available agents based on agent skillsROCKWELL INTERNATIONAL CORP·Filed 1994·Granted Apr 24, 2001·369 cites·19 claims
- 0382US7058578B2Media translator for transaction processing systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Jun 6, 2006·24 cites·20 claims
- 0481US7197132B2Adaptive transaction guidanceROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Mar 27, 2007·29 cites·23 claims
- 0579US5715306AAutomatic call distribution system with user definable logging and method thereforROCKWELL INTERNATIONAL CORP·Filed 1994·Granted Feb 3, 1998·77 cites·17 claims
- 0678US7151826B2Third party coaching for agents in a communication systemROCKWELL ELECTRONICS COMMERCE·Filed 2002·Granted Dec 19, 2006·26 cites·31 claims
- 0776US7492888B2Method and apparatus for assigning priorities by applying dynamically-changeable business rulesPOWER MARK J·Filed 2002·Granted Feb 17, 2009·25 cites·35 claims
- 0872US7460659B2Best practices learning for agents in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Dec 2, 2008·14 cites·23 claims
- 0972US6931119B2Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding applicationROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Aug 16, 2005·17 cites·37 claims
- 1071US5500891ATelecommunication system with multilink host computer call control interface system and methodFiled 1994·Granted Mar 19, 1996·60 cites·18 claims
- 1158US2004103038A1Virtual reality enabled transaction processing systemFiled 2002·Application pending·0 cites
- 1256US6868153B2Customer touch-point scoring systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Mar 15, 2005·2 cites·40 claims
- 1347US2005047394A1Automatic contact navigation systemFiled 2003·Application pending·0 cites
- 1446US7324640B2Transaction outcome state mappingROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Jan 29, 2008·0 cites·40 claims
- 1546US2004042611A1Method and apparatus for inquiry resolution in a transaction processing systemFiled 2002·Application pending·0 cites
- 1646US2003191632A1Utilization of agent idle time in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Application pending·0 cites
- 1744US2006233345A1Automatic contact distributor with workflow system integrationFREDIANI MICHAEL·Filed 2005·Application pending·0 cites
- 1839US8358774B2Enterprise-wide occupancy based routingASPECT SOFTWARE INC·Filed 2005·Granted Jan 22, 2013·0 cites·36 claims
- 1934US2006245577A1System and method for providing agent directed automatic call backsROCKWELL ELECTRONIC COMMERCE·Filed 2005·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →