Inventor · disambiguated record
Peter Flannery
Also filed as: FLANNERY PETER
5 granted patents·4 pending applications·12 citations·filing 2009–2014
71Inventor score
Top patents by PatentIndex Score
9 records- 0177US8873737B2Routing communication sessions in a contact centerMORAN THOMAS·Filed 2011·Granted Oct 28, 2014·9 cites·8 claims
- 0263US9781268B2System and method for contact center routing of a customer based on media capabilitiesAVAYA INC·Filed 2014·Granted Oct 3, 2017·1 cites·20 claims
- 0356US8275118B2Method and system for controlling establishment of communication channels in a contact centreFLANNERY PETER·Filed 2009·Granted Sep 25, 2012·2 cites·13 claims
- 0447US2014016769A1Method and system for controlling establishment of communication channels in a contact centerROCKSTAR CONSORTIUM US LP·Filed 2013·Application pending·0 cites
- 0545US2013269005A1Method and system for controlling establishment of communication channels in a contact centerROCKSTAR CONSORTIUM US LP·Filed 2013·Application pending·0 cites
- 0641US2016094411A1System and method for optimizing performance of agents in an enterpriseAVAYA INC·Filed 2014·Application pending·0 cites
- 0738US8559616B2Method and system for controlling establishment of communication channels in a contact centerROCKSTAR BIDCO L P·Filed 2012·Granted Oct 15, 2013·0 cites·18 claims
- 0833US10902083B2System and method for enhancing information flow in an enterpriseAVAYA INC·Filed 2014·Granted Jan 26, 2021·0 cites·18 claims
- 0930US2012321072A1Routing of contacts in contact centersDOOLEY ENDA·Filed 2011·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →